My father was admitted to Spring Hills in the fall of 2016, and he was recently denied re-admittance to the facility after a hospitalization, on the grounds that the nursing staff at Spring Hill could not provide proper care for him. This is somewhat understandable, but the manner in which it was carried out was not.The administration at Spring Hill has very poor customer service; no one ever returns phone calls or seems to listen to voice mail messages. They seem to care more about their bottom line than their residents. The support staff, who actually takes care of the residents day to day, was, for the most part, excellent and very helpful. However, the Head Nurse in charge of assessments, Sheryl, was abrasive, unsympathetic, and refused to listen to our concerns, and even lied about previous statements she made to our family. She seemed more interested in talking about herself and denied that my father received stage one bedsores from Spring Hill, even though the hospital took note of them when he was first admitted. Because of these duplicitous actions by the administration, I strongly advise thinking twice about signing up with them. Before you sign the contract and start paying, they are very nice and accommodating, but their true nature reveals itself once they have your money.
2075 Loch Lomond DrWinter Park, FL 32792
From Business: ManorCare Health Service's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized qu…
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