Bill is punctual and his service is amazing. Very reliable! Came on time and did a great job drilling the well we needed.
Horrible professionaliam! Ran us around for 9 days before admitting they do not have the equipment to drill a well 100+ feet which is what is needed at our home. They were called here and we were told they would be here the next morning. Next day comes, time flies by. At about noon, I start calling to find out when. Receive information that their truck is broke down and it would be soon. 5 pm arrives, no one yet. Finally at 7 pm, they show up. Sat and ran the water out of the bladder for an hour. Determined after another hour a new well was needed. Only way I find this out is by going to the truck where Bills girlfriend jumps out and tells me he is on the phone. She then informs me their broken down Truck was just an ac issue and that they had to wait for her to get out of work. They leave at almost 8 pm, no good water yet. Next day, same thing. Was told they would be there in the morning, they don't show at all this time. Friday comes (4 days no water) the arrive with a small machine finally at 5 pm to "jet out" a new well. It took 3 hours and when they were finished, the water now smells like sulfur. Bill promises it will go away after a few hours. Saturday passes, Sunday passes and water still smells. Monday comes and he arrives after 4 pm this time and installs a chlorine feeder after the pump and before the bladder tank. (I Googled proper set up and this is not correct). Sets the chlorine and leaves without saying a word! I run water, it's so chlorinated it is burning my eyes! It takes another 4 days before he answers our phone calls (total days without use able water at 9 now). Bills says they will come out after their last job and fix it again. I do not hear from them until 12:30 AM when I receive a text message that they were stuck in the mud and would be right over. At midnight?? I said no, come in the morning, daylight hours! Next day no show again. I finally get a phone call from Bills girlfriend that they were coming after another job in Ocoee. This would put them at my house at about 7 pm. I spent this day calling another well service who was all too familiar with Bill Pentz jobs and had fixed about 10 so far this year of people in similar situations. We also had a water test performed. It was not consumable, pH was 5.5, it was eating our pipes from the inside out. The well couldn't be lower than 50 ft and he said he went 85. The only well was not abandoned correctly. Armed with this info, I demanded Bill to drill a new well to 100+ ft, which is equivalent to every other house in the neighborhood. His girlfriend said she would let him know. At 8 pm I receive a text that they do not have any equipment to do the job properly and that is the last I heard from them. Note: I am a renter and contact was made initially by our landlord who gave us permission to require a deeper well. No money had exchanged hands. The landlord was not paying until the job was completed properly, this is the only good news in this situation.
Jose Rodriguez from Pump-Repair-Services.comhad a very "can do" attitude throughout the project of re-plumbing our house water-pump. I really liked his speed and convenience. He took about 2 hrs for our project and left the work area clean. All smiles...
Im glad that I found you online when my pump in needed service. Thank you for your time to make everything work perfectly. Great customer services and your skill was so perfect exactly what i need and thank you for SAVE my money. Great job Steven
The company is very friendly, knowledgeable and most import honest. I am a long distance truck driver and conducted business over the phone was a little nervous but was put to ease immediately. Would recommend this company to anyone and plan on using them in the future when things need replacing on the well.
this person does not honor his own warranty and is not a state license well driller, this company uses other contractor licenses to get permits and doesn't disclose this
i called 2 different well companies prior to calling Bill. He actually offered me free troubleshooting advice over the phone and he was able to coach me how to fix my problem without charging me a penny (each other company wanted $150 for diagnostics). the pump will have to be replaced within the next 5 years anyways an i will absolutely call Bill based on his honesty and professionalism. I could not underestimate how positive this experience was and leaving him a positive review is the only way i know how to help his business until i need to call him again! -Chris
This was the best service ever. The owner of the company responded to my out of water problem in less than an hour on Sunday of all days and was super knowledgeable. He was able to answer all of my questions in a way that I was able to understand. SUPER GREAT SERVICE, RECOMMEND TO ALL!!!!!!!
I called Bill the day my well for irrigation failed and he made arrangement to come out eh very next afternoon right after lunch. He showed up promptly and went right to work. Fortunately the problem was not serious and he quoted me a very reasonable price. The repairs were done quickly and satisfactorily and I would definitely recommend him to anyone looking for fast, friendly, fair treatment when they need work done on water well equipment.
The friendliest company I've delt with in years. Noticeably experienced,Explained everything, Got the job done quickly. Just a pleasure, could'ent ask for a better service or repair experience. We would recomend this company to everyone.