Saturday our serpentine belt broke we took it to the nearest Valvoline location because basically everyone was closed after 4pm. When we pull up a mechanic and a customer is arguing about their service my fist mind was to leave and go else where but I figured it's just a belt replacement, this should be a simple fix. So we got the belt replaced they charged us $85.17to replace the belt, here in Orlando weather has been pretty bad so we went straight home afterwards, which is just about 2 miles away. Sunday we go to have lunch try to drive off its hard to turn, pop the hood the belt is off again, my husband drives it up there 2 other mechanics is there we ask them to look it over make sure everything is good so this won't happen again. They assured us nothing is wrong, they have double checked and it just happened again because the first mechanics (one who was the store manager Chad) didn't put it on correctly. So they put it on again. Now today (Monday) I wake up to take my kids to camp and go to work its hard to drive (AGAIN!) I take it back up to the shop to explain to them its off, now they want to mention they did their job correctly however I have a oil leak and this is causing the belt to slip off, they went on saying they had to clean up oil in order to put the belt on. Which I personally think is a bunch of bs but if this was the case out of the 4 "mechanics" that looked at my car not one of them mentioned an oil leak?! A matter that could potentially cause more issues? No, They made us think everything was fine. I feel we deserve a refund however I have to jump thru hoops to get it currently waiting on a district manager to call me. Looking at all the other reviews I should've went with my first mind and not allowed these shady mechanics touch my car. You put your trust in these mechanics to do the right thing and have some decency but they take advantage and now you're left to fight for your hard earned money back. Take my advise take your money elsewhere!
Friendly staff & quality work! I'm not sure if this is the Valvoline I went to in Waterford off of Alafaya, but they were awesome!
The best service I ever got professional and awesome and will return Jiffy Lube is my home for oil changes deleting company in the country the best Rises over all the rest
BEWARE OF OIL CHANGE HERE !!After being a longtime customer of many years, I have had my last oil change with this business, and the reason is, after having a periodic oil change for my car which I always have done, and brought it to one of their chain shops, as always, in this case, the one at: Valvoline Instant Oil Change at6020 S Orange Blossom Trail Orlando, FL 32809. I was aghast to find my $62,00 new oil change spilled all over my driveway shortly after arriving home from there, because, the Valvoline Tech who operated on my vehicle during the oil change, broke the oil chamber valve, and cracked the oil pan, during the oil change, and later my vehicle was disabled in need of immediate repair, the which they, at Valvoline OBT refused to do when I called there later, they said "fix it somewhere for now and bring us the bill, we're closed for the day, we will see tomorrow what we can do" (it was late Sunday evening). So I went to the dealership where I purchased my vehicle, since it was the only place still open, and they fixed it after towing it there 2 days later. I forwarded the bill to the shop manager on Wednesday, asking for reimbursement only to the new oil pan and new oil change and work done which was caused by their own incompetence, and he utterly refused to do anything at all. I am very disappointed and do not believe this is the way you do business. I have since contacted VIOC corporate, and reported them to the BBB which by the way, they ARE NOT a BBB accredited business!!