I basically bought my car without leaving my house Sydney was awesome he sent me my paperwork via FedEx I added my insurance through my insurance carrier was preapproved had everything ready for me all I had to do was just drive say yes and drive off the lot got a beautiful VW bug convertible I love Sydney hope to do more business with you in the future Love empire auto as well.Sincerely MJ Kent 😘
I got a car here,was making payments total car value $7000.Paid off $5000 owed $2000. Fell behind 3 payments and he had reposed my car. OK cool I only owed $360 but he tried to tell me that because I got hostile with him/them.I had to pay my full balance of $2300.$300 for the tow! i am 5/5 weight $130 he is 6/6 over 200 pounds i do not believe this had to do with me being hostile. he wanted a car that i paid $5000 on and added rims too.this company is slick and will try to get you for everything legally. i paid my car $2300 i now own it but his secretary tried to leave a $86 balance on the receipt after i just paid it off.she also said i was $10 short but i was not. i gave her the 10$ she recounted, i recounted with in my head and she had $10 extra told me she had $5 extra till i said no i counted its $10 extra he response was oh yea SCAM SCAM SCAMmy car has never been up for repo in fact i have always paid a $5 late fee to avoid me driving to the other side of town every 2 weeks i paid every month. so he made a addition 10$ a month off of me not wanting to drive.i referred a friend who bought a van CASHED OUT 1 month later the transmission blew- no refund no help just a sorry its a buy as is here!!!!He preys on single mothers he thinks cant afford to pay. i thank got i was fortunate but someone else may not be.his repo company h&h fucked up my axles.Angie Hernandez!!!!!
Bought a car from this dealer and the sale person lied through his teeth to get the sell. Personally, due to my own experience, recommend 100% not to buy a car from anyone in this dealership and if you have to do so, do your own CarFax on the vehicle first and read carefully everything you sign. Bought my vehicle from the 402 S. Kirkman location. It's a shame the owner allows his employees to work without due regard for the rights or feelings of people walking in. Simple inconsideration its what you can expect by purchasing from these people.
Buyers Beware!Purchased a car from the owner Vanessa (Patricia) on October 7th and was told she would register the car and call us when the plates came in. The plated expired on November 5th. We kept calling and she kept saying I have the plate however when we asked if we could go pick it up we were told she wasn't at the dealership and that she was at the auction. We called her on November 4th to see if she had the plate and was told she wasn't working because it was her birthday and she would have it on Monday, November 6. Called Monday, November 6 still getting the run around. Called again on Tuesday same run around. Called on Wednesday, November 8th and was told that she had the plate and she would call me back. She never called back. My husband went by there twice and the plate wasn't there. I finally threatened her with an attorney. So I picked up the plate Today on November 9th which is the actual day that the car was registered. So she never had it yesterday. Did she think we were stupid and wouldn't see the date it was registered. Bottom line is that she had lied all this time about the plate. Hopefully no one else has to go through this. This was absolutely ridiculous that it took this long and that she lies.
THE BEST DEALER IN ORLANDO FLORIDA EXCELLENT CUSTOMER SERVICES THE CARS IS IN GOOD CONDITIONS AND GOOD PRICES
Very happy with service. Excellent customer service. We will come back! Thanks to the guys Jose and Michael for being so kind and helping out too.
I was a first time customer at Orlando Autos, and left completely satisfied. They worked to get me a quality car for an affordable price. My Acura hasn't given me a single problem since I bought it 3 months ago. The staff was extremely courteous as well as the owner. I would recommend to anyone looking to purchase a quality car for a good price.
July of 2016 I purchased a vehicle & the dealer gave me a verbal guarantee it was in great condition & he lied. The owner, Sam was extremely nice prior to the purchase. I thought he seemed honest telling me if there was ever any issue with the car at all to bring it back & he would take care of it. Right after I purchased the car it started making odd noises & the ac was stuck on the max position. I took it back to him right away to look at. He hesitantly agreed. After having cashed my check he quickly became irate with me & I had a hard time getting the car back. It was a very uncomfortable situation. Ultimately he did give the car back but not when promised & not with the repairs promised, leading me to believe he was just stalling until my check cleared his bank. I have had problems with the car from the start. I have had to replace the alternator, the radiator & the radiator hoses. The check engine light is now on. I have been told there are several issues including the computer module, speed sensor & wiring issues. The car does not shift into gear properly either, it is an automatic transmission. There is a cracked motor mount. There is an issue causing the car to get only 13 MPG, its supposed to get 20 MPG city. I just recently had to replace the headlight bulb which cost $108 just for the bulb alone. The car also just began having starting issues. The AC hoses leak & needs to be replaced & 1 vent is broken. The defogger does not work & I can't see out of the window when it rains. There are stereo issues. The heated seats never worked. Both of the front door hinges are broken & will close on your arms or legs. (they always held the doors open for me when I looked at it, test drove it & purchased it) I paid a little over fair market value for it believing that I was getting a dependable car from an honest dealership. They lied about the condition of the vehicle & the promise to take care any issues that may arise.
Absolutely horrible experience. These people are completr racist. I gave them all documents and 700 down and still no car. Trina kept making assumptions that i was a prostitute or drug addict because I'm black when i told her I'm a hair stylist. Everyday she promised me my car after the hurricane. After it cleared she continued to give me the run around. She help my deposit for 10 days and tried to keep it until i threatened to filed a complaint through the DMV. She even stated if you appear to be MUSLIM she would do a background check and not sell you a car. This is the rudest bitch ever. I havd to curse her ass out twice. They're too cheap to get mechanics so they have their 12 year old kid doing oil chamges and shit. Total bootleg POOR WHITE TRASH. Do not give this bitch any of your money if you are not white
I purchased a vehicle with significant preexisting malfunction and damage known by the selling agent and not disclosed. Winter Park Auto Exchange has been notified with supporting documents but has refused to address it and has avoided attempts to resolve the issue costing thousands of dollars the day we drove it off the lot. I visited this dealership to view a 2010 Mercedes sprinter. The van seemed in good condition but I was concerned as there was a DEF low level warning light illuminated and it showed that the vehicle only had 9 starts left. I pointed out my concern to the sales associate, Jesse, and he had some of the mechanics fill the DEF however the low level light remained on. Jesse assured me that the light would probably go out itself or that the warning light would just need to be reset which was a simple fix. We had driven all the way from Lake worth and were keen to make the deal so we decided to take his word for it and left a deposit for the vehicle. A week later we drove back up to collect the van and pay the remaining balance. Again Jesse assured us that the DEF light would be a minor issue, however shortly after leaving the lot an additional check engine warning light came on. Reading the manual we found it was caused by possible contamination in the DEF tank. First thing the next morning we inspected the tank only to find a yellow creamy liquid inside. We took it straight to a Mercedes mechanic who opened the tank and found that the whole system had been contaminated by something greasy and non DEF being poured into the tank. Unfortunately due to the level of contamination the whole pump, heater module and injectors had to be replaced and the tank removed and thoroughly cleaned. The full cost of this repair was $2680.53. The mechanic agrees that the damage was most likely done whilst something was mistakenly topped up at Winter Park Auto Exchange.