Installation first class and professional. My issue if there is a failure of any component you have to wait two weeks + for service.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…
I scheduled an appointment a week in advance took off from work stayed home all day waiting I knew I was the last appointment of the day so I called into the office to get an idea of when they might show up was told you are on the schedule we will be there maybe by 2 or 2:30 pm so I waited then 4 pm came and I knew they closed at 4 so called again ask if there was a problem suggested they call the tech to verify they are coming and no problems with my appointment.They said no you are on the schedule he will show.By 6 pm was begining to stress out as I waited ALL day.Tried to call the office they are now closed cannot find out what is going on so I waited til 8 pm no one ever showed up no one called.Left a message that night to call me ASAP in the am as I wanted to know what the hell happened.They open at 9 no one called so at 1030am I called as I wanted someone to come now which was the next day I was told the tech had a doctors appointment and could not come.Ok Dr appointments do not usually last all day.Then the scheduler says we can try to fit you in Friday in the afternoon I said I needed a 2pm time so I could get there from work was told we cannot give you an exact appointment only a range could be a 4 hour window.I said after what you all just pulled I would think you would try harder to accommodate my schedule since you wasted my time.She said we cannot do that.To make a long story a little shorter pick a different company unless you have time to waste and like dealing with a company who really could care less about your time even when they screw up. There are plenty of pool companies out there that do NOT treat their customers this way!
Terrible experience with them. Used them for about a year. Then they left the drain on overnight, drained the top of the pool and flooded the new landscaping. They showed no remorse and did not care in the least. The VP Michael was more interested in arguing and covering himself. STAY AWAY
Thank you to Tim O. For coming out and fixing our pool heater. Very professional and knowledgeable, will definitely use this company again!
I built a new home with Toll Brothers in Windermere FL in 2013 and Signature Pools was the pool builder. Signature Pools was great at the beginning but they have grown so fast they are not receptive to their customers issues and complaints. I have had many issues with pool features not working because of the staff's lack of knowledge and the newest dispute is a brand new pool heater blew within my 3 year warranty of taken ownership of the home. Signature states they installed the heater when Toll Brothers owned the home which was a few months before I took ownership. Toll Brothers says it's Signature pools issue. Signature Pools says it's Toll Brothers builders issue. Meanwhile the customer (Me) is stuck in the middle with each company's culpability to the problem. Meanwhile I am looking for a lawyer to figure out which company owes me the money for a new heater?Signature Pools is not the same company it was when I signed on with them in 2013. Their service stinks!
The best pool service in Central Florida in my opinion. I have tried many companies before finding this one and they have all fallen short in one way or another but this company has the knowledge no BS and the prices for labor are outstanding. I never felt like they were trying to sell me something they just fix what is wrong. They also are flexible with your schedule more than the others and I like that maybe the most. A++++
Trevor & Clearly The Best Pool Service is OUTSTANDING!!!! I cannot say enough about the quality, professionalism, and overall service provided. My pool always looks great, and it is no longer a hassle. I have used several pool service providers and been very disappointed and am so thrilled to have found Clearly the Best Pool Service - the name really is accurate.
I didn't now anything about pools & maintenance. Marco patiently & clearly explained everything from A to Z. I'm very pleased with their expertise & professional services. A+
Unfortunately, the new owner that took over this past year is no way near as good as the previous owner. The new owner Al does not cleaner the pools correctly. We have had a our pool pump burn out because he did not clean the filters for weeks. Now during the leaf season he doesn't want to do the work it take to clean the pool. I would not recommend his services. I wish the last owner was still around because he was wonderful. We had him for years and now with the new owner we are having to find a new pool guy.
Beware this guy christian ducos is not a pool contractor nore is he insured or licensed brware at your own risk do your research before you make a mistake and call this con artist he is Acualy wanted by florida state for breaking numerous statues by pretending to pool contract with out license beware