I went to this particular shop because they are... either corporate or franchise, and the one I normally go to was... (the other)... so these guys had a better special, and they are both just about the same distance from my house. Not their fault, the stupid website doesnt let you leave a personalized note with specific instructions (or anything else we need or want to tell them for whatever reason), so after ordering online I had to call. Well EVERYONE was taking advantage of the special that nite so the lines were clogged, and by the time I got thru, my pizza was already in the oven. I wasnt happy but I didnt make a big deal about it... then the more I thought about it I was like, I cant believe Im buying a pizza from a shop right down the street from Orlandos redlight district slum, JUST SO I CAN SAVE A DOLLAR... the place is probably filthy... and if the punk I was just talking to felt like I was arguing with him hes probably making SURE theres cockroaches in it, if there arent already..; So yah, Im just about sick from food poisoning before I even get there... and as Im pulling up I notice it looks kinda... bright... so that was a little comforting considering the area I was driving through to get there... and when I open the door and walk in the place is IMMACULATE; I mean SHINY, SPOTLESS clean... the employees are all also clean, and super friendly, and even very respectful, to all the customers (regardless of everyones... differing... culture (my side of the counter looked like the DNC, and theirs actually looked like the RNC that night!?), Im telling you, if Hotel California was being piped over the PA I wouldve ran for my life... then the manager, who was apparently waiting for me, and also about half my age (Im 42), comes up to me all professional and apologizes, he -italics- shakes my hand, opens the box up and asks if Im sure everythings ok, or did I want him to make me another one- it looked so good I almost shoved my face into the scalding pizza while he was holding it (and when I got home it was AWESOME.) So yah, after I did shove a few slices down, I had to share my bitterness'n'fear-turned-shame'n'delight with their online feedback, assuring them that their pride-and-joy of Orlando sits like a golden palace in the middle of the ghetto... the next day the district mgr calls me to tell me they work very hard at that store, and my feedback made it all the way up to... some national Vice President. Eh, then the next few times I went there it was still very clean but they seemed like pretty typical teenagers, which is fine and normal, and actually a bit relieving cuz that first experience got uh... kinda spooky... and the food has always been great so they always take their baking seriously, which is all that matters to me: I would MUCH rather have good food from a clean restaurant with even the most obnoxious service I ever had, than uh, ANY lesser kind of food or hygiene! So dont storm out of there without your food just because they seem... less than overjoyed to see you, because YOU will be overjoyed when you eat it!
I ordered on a Friday night. The place was busy, so the order took about an hour to be delivered (they warned me before I ordered, so no problem here). I ordered a small chef salad, cheese sticks, gyro, and fries. I literally live right down the street from the restaurant. The deliveryman appeared lost, and was more interested in the cops driving by on the main road, with their sirens on, then on promptly delivering our food. All the food arrived room-tempurature (hot was cooled, cold warm warmed).The salad was fine (decent portion size and good amount of ingredients for a small). The cheese sticks were rather tasteless, and the crust itself even more so. The marinara could best described as watery, sweet, and oddly seasoned. The gyro was bad, being that the pita bread was stale, the lamb overcooked, and as size goes, it was rather on the small size...not worth the price. The fries were, well, generic tasting.The only saving grace was that when I complained the owner apologied personally and offered to make amends. Not sure if I'll take him up on the offer though.
Recently moved and we have been renovating and have not been able to cook because or Kitchen is a mess and nothing is hooked up. So we have been ordering from Castellos like twice a week. My whole family loves their pizza. We never have any leftovers. This is a great thin crusted (not too thin) pizza and I am picky about marina sauce or shall I say pizza sauce. I actually like this sauce a lot. I usually ask for light sauce when ordering pizzas but we forgot so I thought I wouldn't like, but I was wrong very good pizza. I just wish it didn't take over an hour for delievery.
Very disappointing experience. I really tried to like them the pizza isn't bad but the service was a joke. Pizza was so greasy the box busted. The delivery guy gave me wrong order. When the guy ran back to his car he had me hold the other persons pizza. He got mine and placed the other persons box ON THE GROUND. When I called to complain the cook yelled at me wouldn't let me talk and then hung up. After hanging up they disconnects the phones for thirty mins. Sad part subs are good.
The pizza has gone downhill over the years .The service is awful and the employees look like they all just got out of jail.We waited at bar for 15 minutes before being greeted by barmaid(she was busy talking to a friend).I asked her if they had any specials,she said happy hour was over 5 minutes ago.Wow,can understand waiting if busy but there was only a couple people at bar.This place thinks it can live off its longevity.
Heard the first couple of days during soft opening were slammed, so we waited for a slower night. Worth the wait. Simple menu with perfect beer & wine selections, the kind you wouldn't expect in a casual pizza place. Doesn't even have the "official opening" until Oct. 9th, but they're already getting in the groove & putting out great pizza. Looking forward to the new additions to the menu the chef shared with us tonight.
I ordered pizza last Saturday, The service was great, the delivery guy arrived before I even knew it, the food was fresh, hot and delicious. I have to say that this pizza place knows whats it doing and I think it will become from one of the best around too. It's very hard to find real New York pizza in this area you know and I also can't wait to pass by and have some dinner me and my family next week.
Been eating their pizza for 15 years..Authentic old fashioned pizza... dough made fresh every day!! Recently they have renamed the place Brazilian Village but they still have the same great food as always plus a few new items with a Brazilian twist. Delivery can take 40 minutes but the pizza doesn't taste like cardboard like the franchised places that get their dough delivered once a week....blahh!!!
I really enjoyed the pasta and chicken for dinner last night. Great new addition to have a beautiful new pizza and Italian restaurant so close.Food and service was awesome. Cannot wait to come back and check out their NY Style pizza.Family owned and operated by very nice people and Chef Tony knows his food!
Amazingly unexpected....... at first pulling in I was a little unsure however after being greeted by the waiter and being shown such great service I was ready to test the food AND IT WAS AMAZING my girlfriend ordered the parmigiana and I ordered the lasagna no dissapointment here at all.....