Much much better! I have been going to this office for quite a while and it is much better than it used to be. While I admit there have been some rough patches, what office doesn't have it's issues? You should see what goes on at my primary care physician's office (now those are some issues). Still, Tricounty is under new management it appears and many things have changed for the better. The downtown office has been repainted so it has a homier feel and the office staff is not the same as it once was. The wait time has dramatically decreased. I try to keep in mind that the doctor also treats patients at the hospital so there has been an ocassion or two when she's been stuck at the hospital and arrived late, but she is definitely worth the wait. Miss Bette, the nurse practitioner, has sometimes filled in for her on those ocassions and she is a sweetheart. They are really great doctors and the front desk ladies are great. They call me to remind me of my appointments and are always able to get me my refills whenever I call. Lately, I've even been able to email them whenever I'm too busy to give them a call. I would recommend them to anyone.
1417 N Semoran Blvd Ste 203Orlando, FL 32807
I have to agree with the other reviews. I have experienced terrible customer service from the staff at Tri County in the past. The phone was rarely answered when I'd leave a message no one EVER returned my calls......not once! However, I called today and someone answered the phone (Jan) . She was very pleasant and professional. Perhaps changes are on the horizon. The jury is still out. We'll see how things go when I'm actually there in person. Sadly, I have found the staff to be lacking in good customer service skills and been given the impression that I was doing THEM a favor by being there. On a positive note I do like Dr. Sofia Qadir. She is open to my input and participates in my sessions always exhibiting guidance and flexibility.
I noticed the office has new staff in the front desk and that's good because they are a lot nicer. Glad they got rid of the rude ones. Dr. Raju and Donna are very nice and friendly. I wish that those of us who have good experiences would take the time to write a good review. They could do a better job with the furniture of the lobby, it's getting older and a lot has to do with how patients don't take care of the chairs they sit on. I like the therapists Orlando and Silvanna. They see my teenage boys and they are wonderful people and very professional. My boys love them.
I only have positive things to say about APG! I'm glad they are near me and are very easy to work with. I think the ones complaining are the ones that can't be helped. I asked as they say and I do follow the office policies. I don't agree with some of them but then again I don't agree with my credit cards interest rate either but I don't stop using my credit cards or do I bad mouth them either. I have a choice to move or stay. This place to help us and its APG not Burger King. We can have it all our way ;)
I've been a patient of this practice for over 15 years and I must say that I really appreciate Lourdes very much. She is helpful and even if she doesn't know the answer right away she will get the answer and more. No practice is perfect but I must say some of the things I am reading must be from patients that are extremely needy and rude themselves.
Pamela Badzinski, ARNP is exceptional and we are so glad that we have found her! She makes this experience very personal and is very professional. I highly recommend her and the entire group. The office staff was very friendly and helpful and could answer any of my questions regarding my insurance.
To me, the office staff has been very polite and remembers my name. I have been seen by Marlene, Terry, Stella, and Pam. They are all GREAT. I was a mess before. My family is so happy that I finally found the proper meds, thanks to these professionals.
Terry, the ARNP is great. She listens to my concerns about my daughter and has helped her stablize her mood disorder. The office staff isn't great, but not the worst Dr.'s office I've been to. Terry makes it worth the minor aggrivations.
These girls are angels compared to the ones at the office on wilshire..especially jenny..off you are going to see Ms Bette I suggest doing it at this office on Miller..she is there more often anyway
I have been a patient of Ramon Martinez, Barbara L Bryant and Gladys Vargas, they are extremely nice and professional! They take their time to listen to me and look for the best way to help me!