How can one begin to describe the ineffable magnetism of a gentle man, knowledgeable, empathic, and extraordinarily honest when meeting Terry. Well, it happened on a Saturday night, March 28, 2015, when my wife and I both lost a precious kin, our beloved cat, Tempest, after 15 long years of steadfast companionship. I called the Pine Castle Pet Crematorium late that night on a weekend -when all businesses of sort are understandably closed- only to be surprised by a voice on the other end of my phone. It was Terry who was not in his office but rather driving to some engagement of which he was already late. He nevertheless took time out (while driving through the dark roads) to talk but mostly listen to the conversation at hand. He then ensured me he would open up his business the following morning (Sunday!) to accommodate the laborious weight of placing our beloved one into his care. Well, the next morning, my wife and I both arrived at our destination, which at first glance appeared to be a nondescript area forsaken by progress. We thought perhaps we were lost when out of the blue appeared a regal-looking, full white-haired man of simplistic stature. It reminded me of the arcane saying: "... when the student is ready, the master appears." Or so that was my first impression. And what we learned about the man in one hour will stay with us for quite some time. But more importantly what will linger even longer is his compassion for animals, people, and ethics, where sadly, so many of his professional peers lack. I, personally, perhaps because I grew up in New York City, hardly ever compliment a person when first meeting them. It's just the way I am I suppose. But rather than shake his hand formally and thank him afterward, I suppressed an urge to hug him, as long-lost friends on rare occasions do. He handled Tempest as if he was an angel. And he equilibrated the angst and grief of my wife with peace and smiles. Pine Castle Pet Cremation Services is truly the place to go where your pets will be treated with the utmost care. If only he did humans I would truly submit myself in advance when my time comes. Terry is truly an angel standing on the threshold between earth and your pet's entry into heaven. Thank you, Terry, very much!
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Our beloved Obi Wan Kenobi was our constant, faithful companion for 11 years. A beautiful Weimaraner who rescued us when he was approximately 1 1/2 or 2 years old. Obi was diagnosed in 2013, at the U of Fl, with wobblers syndrome which is a degenerative nerve condition. Unfortunately, after 2 years, it became clear it was time to help him cross over and become whole again. He let us know it was his time, he was ready but that did not make it easy. Thankfully I found someone to come to our home. The transition was so loving and peaceful. But what to do after? We did not want to bury Obi in our yard, what if we move? We live in an area with a lot of wild animals, what if something dug him up. We decided on cremation but were told it could be days or weeks before Obi would be returned to us. I found Terry. Terry is an angel sent directly from above to help us make the final arrangements for our fur babies. I called and left a message. Terry was in NY the day I called but he called me right back. He was on his way home to Orlando and would be available the day we needed him. Just speaking with him brought incredible comfort. He assured me that I only needed to call and let him know I was on my way. He would be waiting and I would be able to pick Obi up the same afternoon. Terry is so kind and compassionate. He treats each pet as if it were his own. He treats each person and their loved one with love, respect and dignity. I do not know how I would have gotten through Obi’s passing on September 25th without Terry. In today’s world where character and ethics are rare, Terry stands out like a beacon of light. Terry is the most professional and trustworthy person I have met in a very long time. The minute you meet, you feel like you are reuniting with a dear friend. I cannot find appropriate words to express my appreciation to Terry. I would never go anywhere else. You will not find anyone more kind and compassionate to trust with your loved one. Thank you Terry from the bottom of my heart.
On 3/25/15 I received a call that my baby Kason (Pit-Lab Mixed) had tried jumping our backyard fence & hung himself & died. I didn't know what to do & who to call. I called 411 to see if they could send someone from SPCA to come get him & maybe bury him somewhere, but deep down inside I couldn't see myself burying my Kason under ground . He was a great dog & would've made 2yrs old this Sept, he was my baby boy! After the 411 agent told me because I was his owner I would have to dispose of his body on my own, Me & My boyfriends heart broke. We were so devastated & lost. My mom (Mercedes) mentioned getting him cremated & so threw Google we found Mr Terry. What a blessing this was! Mr Terry was so understanding, compassionate & sincere for our loss. It was pretty late but he listened as we explained what happened & guided us to his shop. His services were affordable, especially for such an unexpected expense & very professional. Terry comforted my family & I as we said our last goodbyes to our baby Kason. Terry advised us to remember all the great times we shared with Kason & that really made us smile, in which I needed after crying all day. Mr Terry provided us with a yearn for free, so I bought 2 chains with personal yearns that held Kasons ashes in it so Me & My Boyfriend could carry him close to our hearts forever. I was able to bring my Kason home the next day in his yearn & Terry was nice enough to provide us with a death certificate, lock of his hair & a paw print. A few days after Terry treated Me, My Boyfriend & My Mother out for breakfast in his beautiful 1986 Jaguar! Words can't express how grateful My family & I are for meeting Mr Terry & having him make this unfortunate situation less stressful for us to handle. Thanks again Mr Terry, from Mercedes, Savario, Jessica & Kason.
We very recently lost our beloved bunny, Samwise, quite unexpectedly and were unsure how to best honor his sweet little body. In the past I've always buried pets, but we currently rent the house we are living in and the thought of burying him in a backyard we don't own just turned my stomach. After reading horror story after horror story on other business's review pages I was feeling quite uncertain about cremation. However, as soon as I spoke with Terry on the phone I knew he was the one I wanted to have take care of my little one. First off, he answered his phone on the Sunday morning of Memorial Day weekend and addressed all of my questions and concerns so kindly. He told me that I could drop off my pet that day, in person, something that most other places I had spoken with did not encourage. I really didn't like the thought of my bunny going from the hands of the vet to a crematorium without having one last chance to see him and say goodbye. Also, the fact that he could ensure a totally private and dignified cremation helped to put my mind at ease. When we arrived at his work space on that same Sunday morning he greeted us right away and went over the whole process for us again. He was very kind and sensitive to our loss, and even offered to take a "lock of hair" from Samwise for us to keep. He set us up with a nice urn and called us a few hours after we dropped off our bun to let us know that his cremains were ready to be picked up. Overall, it was a very therapeutic process for me. Although my grief is still very near, Terry's services gave me a small sense of peace. If you have recently lost a much loved pet, I would recommend Pine Castle above all others.
After a long battle with several endocrine diseases, it was time to lay our baby Diamond to rest. It was an unexpected day, but of course your are never quite ready for such a tragic event to occur. Driving to the vet clinic, looking down at our precious dog, all I can think about is, "What can we do to ensure she passes comfortably?" Terry, was the Angel on Earth that answered our prayers. It was a Saturday afternoon on June 6th, and Terry's business was already closed. However, he offered to return to the location and re-open his office just for us. I was in awe because, I wanted to ensure that our baby Diamond would be well taken care off. And she was! Terry is compassionate. He was understanding and you can see how truly open he was to assisting us during this very difficult time. He was patient, as we cried and tried to cope. We were able to pick up the beautiful remains of our baby girl the very next day. And, although we were heartbroken, having the opportunity to have her back so soon was a calming feeling. Since I work in a veterinary clinic, I know most clients wait weeks for the remains of their pets to be returned to them. We are so truly grateful for Terry's kindness, prompt work, and God truly blessed him with a passion that can help bring comfort to others. I will recommend him to my clients! And we will always remember how vital he was to helping us during such a difficult time. Thank you Terry!!! God bless you always!
Ron,Karen The loss of a family member can be one of the hardest events someone will have to deal with. Our companion Border Collie Zack of 16 years was the best. His illness was short and he left us on his own terms on a June 14, 2015 a Sunday morning. Now comes the hard part, what do we do? I have chosen cremation for myself and so has my wife. Question who do you use for our best friend and family member. Wll they handle our loved one with dignity, with compassion not only towards our loved one but even us. I called several places, some were closed, so we waited till Monday morning to call others. Did some reseach of reviews and narrowed it down to three. After calling all, Pine Castle being the last one. After getting off the phone with Terry, I knew I had found the right person. He has a wealth of compassion and knowledge. Everyone else gave quotes and were somewhat distant, this was our Loved One. Others treated it as though it was a drop off, Terry was willing to let us stay thru the process, no else would. Red flag for me, or charge additonal fee if you stayed, not Terry. He more than once asked what would be convient for us, not the other way aound, like others had, Open and honest from the begining with great caring. I would highly recommend this man to anyone who finds themselve in this situtation. God Bless you Terry, the world is a better place with humans like you.
I couldn't be any more impressed with Terry's kind, compassionate, professional and prompt service than I am. As it was apparent that our beloved toy poodle of 14 years, Zoe, was going to pass away, I decided to contact a few pet cremation services. When I saw the great reviews for Pine Castle Pet Cremation Service, I called. As soon as I spoke with Terry, the choice was clear. Today Zoe passed and Terry was prepared to help my family grieve. Not only did he treat Zoe's remains with dignity and respect, his service was prompt beyond expectation. I took her to Terry around 4:00 pm and she was back with our family by 7:00 in a beautiful urn that will accommodate a favorite picture of her. Terry was even kind enough to save some clippings of her hair for us. This was the first time we've had a pet cremated. Terry helped us immensely through the process and made us feel very comfortable with everything. Thank, you Terry. If you're ever in need of pet cremation services, you will not be disappointed with Pine Castle Pet Cremation.
Our cat Rowan passed away on a Saturday at 3p. When my husband went online looking for cremation I was afraid we would have to wait until Tuesday, this being the 4th of July weekend. We found Pine Castle and Terry , the most understanding and caring person I've ever met in all my years using cremation services. He said he'd be ready for us as soon as we arrived and would have Rowan ready in less than an hour and 15min from drop off time. He's available basically 24/7, as he has someone to cover for him if he's away.We had a 50 minute drive ahead of us to reach him and on the way I called to ask if he had a way of taking Rowan's paw print for us, he said absolutely and indeed made several prints of her right front paw.Four hours after Rowan passed in our arms she was back home with us. I will never use another service as long as I'm in central Fl. I can take solace in the fact that she was cremated privately with dignity and respect by Terry as if she were his own. I'm so thankful.
On Saturday morning, 8/20/16, our oldest cat passed away in her sleep. It was her time and we knew for a couple days. We kept her comfortable and close in her final days, we said our goodbyes. We live in an apartment. We didn't want to bury her due to apartment restriction/wanting to keep her near. My wife and I had no experience with cremation. We looked around at different services in Orlando, but reviews and horror stories made the situation worse. Until my wife found Terry. In the day and age of flashy websites and online services, it was reviews of terry that set my heart at ease to call him. He answered himself and assured it could be done that day. While there, he allowed us the time we needed to grieve. So I want to add to his good name with my own review. If you're reading this now, chances are you just lost a dear loved one. In this hard time, if you're considering cremation for now or maybe just preparing for the future, please call terry. Kind and a professional.
2 reviews5.0 star rating 9/20/2016I've used Terry twice ... just yesterday, 9/19/16, for my 2nd time for my fur baby, Daisy. One of the biggest reasons I have used him is because he is so accommodating not to mention the most affordable. I didn't get there till after 3PM, which he was perfectly OK with, and the process was started about 3:30. I left with my girl by 6PM. I've only gotten to speak with Terry over the phone ... I actually have never met him. His friend, Mike, has been the one to handle everything & he's a super guy also. I liked his service so much from when I had to use him early last year when I lost my dog, Buster, it is well worth the distance & travel time from where I live 40 miles & 2 counties away. Daisy will be my last pup so my emotions are all over the charts. I'm so glad that I know that it's my dogs' remains that I get back & not some unknown - that brings so much comfort in an already difficult situation. Thanks, Terry ... Thanks, Mike.~ Fran D.