Orlando, FL Park Baldwin Palms Apartments

Here is the short version of my review: The apartment itself was fine, but working with Contemporary Management was not.My main complaint is how they treated us after we moved out. We chose to clean the apartment ourselves and strictly followed the guidelines they gave us for cleaning. However, when we received our move out statement a month later, they had charged us over $200 dollars in additional cleaning and replacement charges, resulting in them keeping all but $6.78 of our original security deposit. I know that you don’t know me or my roommates and only have my word, but we are very clean people to begin with and literally scrubbed that apartment on our hands and knees for hours before we left. At one point while we were living there, one of Contemporary Management’s contract workers was in our apartment to do some work and commented multiple times on how clean our apartment was and how he never saw places that clean. And in our cleaning job at move out, we went so far as to buy a gallon of paint to touch up the walls, replace any burnt out light bulbs, and wipe down the baseboards. We did not skimp on the details. However they still charged us for marks on the walls, dirty medicine cabinets, dirty counter tops, etc. They even assessed us charges that were not even mentioned as a possibility verbally or in any of the paperwork they ever gave us!After having worked with this company for two years, I was actually concerned when we were moving out that they might charge us for tons of minor or untrue cleaning items. Because of this, we requested that the office come walk the apartment with us before we left so that we agreed that everything met their cleaning standards before we turned in our keys. They refused, saying it was against company policy. I will admit that there was minor wear and tear to the apartment. We lived there for two years and the quality of materials in the apartment was definitely not built to last. The lease specifically states that the security deposit is to be used “As insurance that Lessee will return the leased premises and any furnishings to us in the same clean and leasable condition as Lessee received it, ordinary wear excepted.” If you are looking at an apartment complex with Contemporary Management, please ignore that line in the lease. They will not make any allowance for “normal wear and tear” and will charge you for anything and everything they possibly can.On a different note, we had a few other problems earlier in our lease with Contemporary Management. Generally, maintenance requests had to be called in multiple times before they were responded to. We also thought we might be getting a cat when we moved in, so we put down a pet deposit and signed the agreement. When we decided not to get a cat, though, Contemporary Management still required us to pay the pet fee every month, even though there was no pet there.I apologize if this was long-winded, but I don’t want anyone else to go into a lease with Contemporary Management and be blindsided by similar issues. In summary, I will not rent from Contemporary Management again and do not recommend them to anyone else.

I have lived at Pine Harbour since August. The staff are really great. Jessica & Brant run the place very well. They are extremely knowledgeable and professional. I am however extremely upset about a few issues. The parking is unacceptable. I had a new car for one night, and acquired it while the office was closed. I parked in the resident parking (where I always park) and was towed. When I first moved in they did not have this parking policy. They forced me to sign a new parking addendum to receive the decal. The very first time I drive the new car and forget because of my excitement, and it was late in the evening. Assigned parking is not luxury I was looking for, I was told it is open parking when I moved in. Tow companies are like ticks, they suck money out of hard working people. FYI ALEXIS NEVER TOWED WHEN IT WAS END/BEGINNING OF THE MONTH ! If I would have known this when I was leasing an apartment I would have taken my $11,400 in business somewhere else. Property managers get a kick back from tow companies, and its dirty business. My second issue is the gates. The gates are always breaking down. Several times I have come home and the traffic is backed up to Bloomfield because the gates will not open. Also I will come home in the evening and the gates are malfunctioning, and I have to sit for 20 mins trying to go “in” the “out” entrance. This is very dangerous. My last concern is the noise level. I can hear my neighbors at all hours. They are great people, but the building walls are paper thin. In addition, the plumbing is terrible. I am in a 2x1. The water pressure is really low when you flush the commode. It is often clogged. The maintenance guys fixed it every time, but it is nonsense to have to call every couple weeks to have it repaired. Several times I will have to go to the gas station, because I am not going to wake someone up in the middle of the night for a toilet. Over all if it were not for Jessica & Brant, I would not have moved here in the first place. I am still infuriated about the towing. Towing does not help a community, it only hurts your rent paying residents!

My experience at Lake Jasmine has been a positive one for the most part. Pros: It's quiet despite its busy location. The neighbors keep to themselves. The clubhouse, pool, and view of the lake are very appealing. Also, Lake Jasmine staff is starting to host events for the community. The first event is a movie night on the lawn in lieu of Halloween. I am excited to see the turn out. The apartment (1-1) that I live in is a decent size. Security is on site at night with proper safety equipment. The front gates work properly. The gate is only open during the school hours for the children who take the bus. Maintenance staff is very nice and get the job completed within 24-48 hours. Laundry facility is decent. I never had an issue with management. They ALL work super hard to make sure everyone walks away happy! I LOVE THEM! ^_^ Cons: There are stray cats that roam around and sometimes at night you will hear them fighting. In order to get a laundry card u must pay $5 but that's only for the card. There is no money added to it. Then you must add $5 to the card to use it. The machine only takes $5 bills. Packages are not accepted by the office. The leasing office doesn't answer the phone often but if you go to the office, they will be more than willing to help. Sometimes the office will close early or something will happen where the whole complex is impacted (i.e. water shortage) and there is no way of letting everyone know. I wish the staff would gather residents email address (or robo call everyone) to notify us of quick updates and changes in the complex. I just think that there should be a better way of communicating with residents.Honestly, regardless of where u go, there will be an issue. There will be something that makes you feel upset. However, in comparison to other places I have heard about, I feel pretty happy with my stay at Lake Jasmine Apartments. There have been a lot of positive changes to this community and I feel like it will only get better with time.

If I could get my roommate to move out today I would, but since he doesn't have a car apartments are limited when it comes to this area. It's not the worse complex in this area, but sure not the best. One of my main concerns is my car, and I've had two issues with that since I've been here. First time some one broke into my car over night, and with security gates you'd think that'll be a deterrent. Second issue was with my the sprinkler systems, and the chemically treated water it sprays towards the cars direction. I left my car in a parking spot by the lawn, right after I had just washed it and waxed it myself. I was backing into the parking space, then realized once the sun came out that it was wet. Didn't think anything of it, til a couple days later when it was full of water spots. Thought it was the rain but realized it hadn't rained in a couple days. Then I parked the car straight in, left for the weekend on vacation and came back to a worse mess than before. The entire front of my car, sides and top were completely covered in spots, took it to get professionally detailed and buffed. It looked fine until the next day once the sun came out, realized the spots came back. After numerous details, taking it down to my dealership to get another professional to look at it, they told me the damage had gone thru the clear coat into the paint. Just bought the car brand new now the paint job is completely ruined, and the complex says they won't pay to have it fixed. Really you had the sprinkler system pointing in the wrong direction, now I have to take care of it myself, is that the kind of business you're running? Long story short my insurance company is taking care of it, and we all know what that means higher auto insurance rates are coming my way. So all the money I spent for detailing, the $500 deductible, higher insurance rate, you must understand why I hate Sawgrass as a company and apartment complex!

DON’T WASTE YOUR TIME WITH THIS PLACE!!!I’ve been a resident here for 2 years now and when I first moved here it was a nice place…. So I thought. There is a big issue with security and no one seems to care about people well-being or property. When looking to move in I saw the entry gate and a guard patrolling the grounds so my wife and I felt safe. Recently there have been some changes for the worst. There have been multiple home and car breaking, and nothing have been done to get trespassers off the property. There is a gate in the front of the entrance but seldom work, and the staff seems clueless on the issues that are brought to their attention. My condo was recently broken into and instead of getting to the bottom of all the robberies or increasing security they send me a notice about my grill being outside (which I had to move outside for the police to see damages of the point of entry). After speaking to the police I was told that another person the week before had the same thing happen to then. Nothing was posted to informed the other residents about these problem. I went to the office to report the break-in and I was talked to like it was my fault my condo was broken into.The clubhouse is where you can refill you wash card for the laundry rooms and pick up UPS and FEDex packages. The office is open from 9am-5pm and there have been many times when I have gotten off early only to find out the office closed before 5pm.HOA fee are steadily increasing and if you are renting the fees gets added directly to your rent. It would be different if I saw the money being spent to make the property safer by adding cameras or upgrade the entry gate, better yet repair the gate where people have been known to sneak on the property. Make the community safer and put our hardworking money to good use. WORST RENTER EXPERIENCE EVER!!

Not a very good apartment complex. Office staff (besides upper management) is awful. They will find any reason to delay a process or maintenance call or charge you extra for anything. They seem under trained and not motivated at all.Residents seem to be mainly families. It is constantly loud and residents always seem to be socializing in the breezeways. There is a sense of community I guess, but it can be disturbing at times.The rent is expensive and goes up $50-$90 a year. The appliances are outdated and the walls are thin. The water gets shut off all day for "maintenance" with very little notice frequently. The area is also not the best. I have had a car broken into once. Do NOT leave anything of value in your car. The grounds seem safe enough (I am not scared to walk around at night) and there seems to be a few police officers scattered around the complex who actually live here. Overall, overpriced and in a not-so-great part of town. If you are going to Valencia College, these apartments may work for you but only if you do not have any other options. Office staff is the WORST I have encountered in any complex I have ever lived in.

The sawgrass apartments was a good place to call home. The staff was friendly and everything that I needed done was taken care of very quickly. The pool and gym have just been upgraded. HOWEVER...the back of the complex is like a whole different world from the front (a different class of people). I would try to get one close to the mail boxes as well. The lake view is nice and the tennis quarts are quite. Also, there is a gate that allows access to the Winn Dixie and LA fitness plaza, right behind the tennis quarts. Having your unit face the parking lot is noisy especially if you are in the back I the complex. There are also a lot of kids that play in the parking lot back there and you have to be careful not to run them over. ANOTHER thing to be aware of is the paper thin ceilings. If you end up in the first or second floor, kids sound like little elephants above you, let alone grown adults. It’s loud and will wake you up!! The way to go at sawgrass is third floor facing the pond or tennis courts, it will be extremely worth the extra rent and you will enjoy living there.

Lived there for 3 years. Loved Carmen, Ana is great as well - she will work hard to help you out. Hope and pray you don't ever have to deal with JENNIFER. I loved my apartment, and the neighborhood was nice and quiet. However, after I moved out (to move closer to work) I apparently owed them money. They NEVER called or mailed me with a bill... I only found out when I checked my credit recently. They sent the bill to a collection agency a month and a half after I moved out... Gee THANKS. When I called to complain, I was told they were never given a forwarding address. Except that's completely untrue. Upon moving out, I filled out a form with my forwarding address, my phone number has not changed, AND my brothers still live there. I've called twice to straighten it out with Jennifer, because a lawyer advised me to deal with is at their level, I've waited two weeks and have YET to hear back. I had perfect credit (nearly 700) and this has seriously hurt it. THANKS. If you can, AVOID IT. Jennifer will make everything ten times more difficult, and it just ISNT worth it.

The complex it self is nice quiet and affordable, how ever the management needs to be changed and I believe the corporate does not know about it their lovely deals. A friend of mines says I'm moving out and I still have 3 months left in my rent, the manager at the office says give me $600 dollars and do not worry about anything, he was surprised when what he had to worry about was a lot more than the $600 the manager pocket for her self. I lost my job, went to the office spoke to the manager explained the situation tuned in my keys, keeping in mind that I understood that will be in my credit. The manager says there is nothing she could help with, but turned around and reported to her corporate office that I had damages that were up to $5000. in a 1 bed studio that had brand new carpet that was cleaned by the office as a gift for renewing my lease and I did not even had furniture only a mattress really?? Not recommended at all maybe until the corp office does something about it.

I lived here for a year and recently moved out to be closer to work. In the year that I lived here, I had absolutely zero issues. Management is always quick to reply when you need them, and always eager to answer any questions you may have. I've read some comments about mold, but this isn't something I ever had to deal with in the unit I rented. Mind you, I moved in knowing that people were complaining about it, but I typically keep a clean place and the A/C is always on.It's a quiet little community with some really cool people and the price, in my opinion, is pretty reasonable considering where you are. There was a concern with people not cleaning up after their pets but this was taken care of in a pretty clever way. All in all, I would recommend this place for small families, couples, and roommates looking to live near the Baldwin Park area.