Windermere Dental Group
6996 Piazza Grande Ave Ste 209, Orlando, FL 32835
: (407) 294-1459
Insurance: Delta Dental PPO, Delta Dental Premier
By Appointment Only: Yes
No coupons available
I never write reviews but I feel the need to because i am so happy about the incredible experience I just went through with Windermere Dental Group. I just sold my businesses and felt the need to spend a little money on myself so I decided to get Veneers and chose Dr moncada/WDG to do them and I am so pleased and happy with my results! Dr Moncada is truly a professional and a great person as well as Cindy and the rest of the team! I had 3 different cosmetic dentist look at my teeth and I chose Dr Moncada because I knew she was not only the most talented after I met her but I also knew she was the most honest! Which is hard to find in Florida :-) I want to publicly say thank you Dr. moncada, Cindy and everyone else who made my experience awesome with getting Veneers!
In 2014 after four years of being patients of Dr. Susana Moncada, we decided to change dentist. The last service that we received was a crown that she tried twice to make it right but that was never accomplished. Even though we paid in full for this service the office manager was very reluctant to do the right thing and complete the crown service, as it should be since the beginning. We paid in full for something that never was performed correctly, so even we have a positive balance in their billing system we decided to look for a new dentist.
Last month in October of 2016, after two years of not having any communication from Dr. Moncada, I received a bill. I sent a letter to her explaining that probably someone in her management system was trying to make a fraud and she was not aware of it. It look like a fake invoice because does not specify the service, the date of the service or the patient.
Another fact that makes me think this is a scam is, how is possible that the billing system does not identify any remaining balance for a period over two years? I noticed that in the Better Business Bureau this dentist office have experienced similar problems with the billing system in the past.
I asked her for a response to my letter and I mentioned that I will appreciate if the answer only comes from her because I don’t want to discuss this topic with any of her employees because they have already showed in the past lack of professionalism and customer service and by the way, that was another factor that contribute to our decision of changing our family dentist.
What I received this month from her, November 2016, was the same bill but with late fees.
So I filled a complaint in the Better Business Bureau so they can act as intermediaries.
06/23/2012Provided by Citysearch -
I'm so GLAD I've read these reviews before buying a coupon!! They are selling their coupons on the Groupon website now! I hope they get shut down!!!! We have so many scammers like this in Florida!!! I've been taken one too many times now and unfortunately, have to do thorough research before purchasing anything!! Let's keep each other informed, these people don't deserve to get away with such practices!!! I was able to completely identify with many of the reviews I read......it gets me sooo mad!!! I hope I'm not present when one of these abuses are taking place, I will join in to defend the customer!!!! They are supposed to be providing service, not stealing people's money and time and making their blood pressure go up!!!!!! Don't let these scammers run you over!!!
12/14/2011Provided by Citysearch -
Dr Susan Mocada does not deserve any stars! She is by far the worst health care provider my family has ever been to. She was unethical and uncaring. My husband saw Dr. Moncada last month where she treated him with a root canal that I believe she should have sent him to an endontist for. The procedure was not done properly and nerves were left from his tooth. He ended up getting an infection because he was not prescribed antibiotics to prevent it, which I have come to find out is the normal procedure. She violated his patient rights by not providing him with the information he needed to make an informed consent to the root canal. Along with many more violations. After all this Did not make any effort to make her mistakes right. She also would not release his records and films so he could take them elsewhere until we got an attorney involved. And then sent him a letter saying she would no longer be available for his dental treatment. If you are in need of a dentist please find anyone else! We have filled a complaint with the health department and now have an attorney and are going to move forward with legal actions. IF you feel that you could also use a attorney please feel free to contact me I can give you my attorneys name a information. It is not right or fair for a health care professional to treat her patients in such a manner!
09/15/2011Provided by Citysearch -
Don't waste your time at this office. In the short time I was a patient there the staff constantly changed and office manager was never ""available"". Also, my cap had to be fixed 3 times in less than a year. Needless to say I have returned to my old dentist.
08/31/2011Provided by Citysearch -
I bought the Living Social deal and I have a great experience. The Staff was very friendly and helpful, The Doctor made sure that I understood every single detail of my dental health,they even took pictures inside of my mouth so I could understand what they were explaining to me. The dental cleaning was very thorough and the whitening was awesome! My teeth are superwhite and I am super happy.
08/30/2011Provided by Citysearch -
I never before felt compelled to write a negative review about any business in the past. But regarding Windermere Dental Group, I just had to make the effort to save other folks from having my experience. Please read this review before going to the office. I disagree with napa23's last review (the only positive one). The other reviews have too much in common with my experience for this to be a coincidence.
My wife and I purchased the tooth whitening and cleaning package via Living Social. The provider was Windermere Dental Group. The vibe when you get to the office is very weird (we should have know this would be a ride from the beginning). The husband is the office manager, and the wife is the doctor. We went in for the cleanings, and the husband/wife team pressed us hard for additional services that we didn't need (my wife is a hygienist, so she know what was going on). When we refused, they said they couldn't do the whitenings for us. I caved-in on some smaller services, and paid extra. But it wasn't after some deliberation that we were able to schedule our whitening appointments. The appointments were scheduled for 100 days in the future (disappointing, but understandable given the demand for the Living Social deal). Because of all this, the mood was tense with the staff and patients. Even the bedside manner was just weird and seemed unprofessional.
My wife went for her whitening appointment first (3+ months after the cleaning), and it was a similar feeling. The bedside manner was off. The assistant didn't follow proper hygiene protocol, and had to be reminded - i.e. wear gloves before putting stuff in the mouth! She was glad when it was all over.
My whitening appointment was for this morning. I arrived 20 minutes late due to traffic (my wife called the office earlier to notify them that I was inbound, and they said was OK, and they would be waiting). I sat in the office for about 10 minutes, and then the receptionist told me that they would be unable to see me today since I was late. I was disappointed, but it was understandable. Then he proceeded to tell me that I had to pay a $50 cancellation fee since we had to reschedule. Really? I refused to pay, and I politely demanded to talk to the office manager (the husband). He did not want to come out from his office to talk, but told the receptionist that he would drop the price to $25 and would not waive the fee. So now all of the sudden we are negotiating? After saying that I will wait for him until his meeting was over to talk, the receptionist came back and said there will be no one available to talk to me in the office today.
Is this how they make their money? I drove 1 hour to get to the office, had to make special plans to drop the kids at school, had to reschedule a meeting at work. And on top of that, they want to charge me for being late? I explained all this, and they would not budge. Where is the customer service? It was disappointing enough that I didn't get the service done. Plus, this is outside of their policy, and they have no right to charge extra. This was not a ""no show"" situation or a ""cancellation"". The end result is that I asked that the office manager give me a call to discuss. I don't really expect a call back though (I think he knows he messed-up). I am going to pursue a refund from Living Social, or possibly a dispute with the credit card company if necessary. This may even warrant a complaint with the BBB. Wish I didn't have to go through all of this, but feel it may be worth the effort on this one.
08/25/2011Provided by Citysearch -
I wish I woud have read these comments before I went.
I was rescheduled numerous times, the day before my appointment. When i finally got an appointment I waited for 45 minutes before I finally gave up and left the office.
I will NEVER attempt to go back to this place.
On the brighter side, the receptionist was very polite to me and easy on the eyes.