Windermere Dental Group
6996 Piazza Grande Ave Ste 209, Orlando, FL 32835
: (407) 294-1459
Insurance: Delta Dental PPO, Delta Dental Premier
By Appointment Only: Yes
No coupons available
I never write reviews but I feel the need to because i am so happy about the incredible experience I just went through with Windermere Dental Group. I just sold my businesses and felt the need to spend a little money on myself so I decided to get Veneers and chose Dr moncada/WDG to do them and I am so pleased and happy with my results! Dr Moncada is truly a professional and a great person as well as Cindy and the rest of the team! I had 3 different cosmetic dentist look at my teeth and I chose Dr Moncada because I knew she was not only the most talented after I met her but I also knew she was the most honest! Which is hard to find in Florida :-) I want to publicly say thank you Dr. moncada, Cindy and everyone else who made my experience awesome with getting Veneers!
In 2014 after four years of being patients of Dr. Susana Moncada, we decided to change dentist. The last service that we received was a crown that she tried twice to make it right but that was never accomplished. Even though we paid in full for this service the office manager was very reluctant to do the right thing and complete the crown service, as it should be since the beginning. We paid in full for something that never was performed correctly, so even we have a positive balance in their billing system we decided to look for a new dentist.
Last month in October of 2016, after two years of not having any communication from Dr. Moncada, I received a bill. I sent a letter to her explaining that probably someone in her management system was trying to make a fraud and she was not aware of it. It look like a fake invoice because does not specify the service, the date of the service or the patient.
Another fact that makes me think this is a scam is, how is possible that the billing system does not identify any remaining balance for a period over two years? I noticed that in the Better Business Bureau this dentist office have experienced similar problems with the billing system in the past.
I asked her for a response to my letter and I mentioned that I will appreciate if the answer only comes from her because I don’t want to discuss this topic with any of her employees because they have already showed in the past lack of professionalism and customer service and by the way, that was another factor that contribute to our decision of changing our family dentist.
What I received this month from her, November 2016, was the same bill but with late fees.
So I filled a complaint in the Better Business Bureau so they can act as intermediaries.
06/23/2012Provided by Citysearch -
I'm so GLAD I've read these reviews before buying a coupon!! They are selling their coupons on the Groupon website now! I hope they get shut down!!!! We have so many scammers like this in Florida!!! I've been taken one too many times now and unfortunately, have to do thorough research before purchasing anything!! Let's keep each other informed, these people don't deserve to get away with such practices!!! I was able to completely identify with many of the reviews I read......it gets me sooo mad!!! I hope I'm not present when one of these abuses are taking place, I will join in to defend the customer!!!! They are supposed to be providing service, not stealing people's money and time and making their blood pressure go up!!!!!! Don't let these scammers run you over!!!
12/14/2011Provided by Citysearch -
Dr Susan Mocada does not deserve any stars! She is by far the worst health care provider my family has ever been to. She was unethical and uncaring. My husband saw Dr. Moncada last month where she treated him with a root canal that I believe she should have sent him to an endontist for. The procedure was not done properly and nerves were left from his tooth. He ended up getting an infection because he was not prescribed antibiotics to prevent it, which I have come to find out is the normal procedure. She violated his patient rights by not providing him with the information he needed to make an informed consent to the root canal. Along with many more violations. After all this Did not make any effort to make her mistakes right. She also would not release his records and films so he could take them elsewhere until we got an attorney involved. And then sent him a letter saying she would no longer be available for his dental treatment. If you are in need of a dentist please find anyone else! We have filled a complaint with the health department and now have an attorney and are going to move forward with legal actions. IF you feel that you could also use a attorney please feel free to contact me I can give you my attorneys name a information. It is not right or fair for a health care professional to treat her patients in such a manner!
09/15/2011Provided by Citysearch -
Don't waste your time at this office. In the short time I was a patient there the staff constantly changed and office manager was never ""available"". Also, my cap had to be fixed 3 times in less than a year. Needless to say I have returned to my old dentist.
08/31/2011Provided by Citysearch -
I bought the Living Social deal and I have a great experience. The Staff was very friendly and helpful, The Doctor made sure that I understood every single detail of my dental health,they even took pictures inside of my mouth so I could understand what they were explaining to me. The dental cleaning was very thorough and the whitening was awesome! My teeth are superwhite and I am super happy.
08/30/2011Provided by Citysearch -
I never before felt compelled to write a negative review about any business in the past. But regarding Windermere Dental Group, I just had to make the effort to save other folks from having my experience. Please read this review before going to the office. I disagree with napa23's last review (the only positive one). The other reviews have too much in common with my experience for this to be a coincidence.
My wife and I purchased the tooth whitening and cleaning package via Living Social. The provider was Windermere Dental Group. The vibe when you get to the office is very weird (we should have know this would be a ride from the beginning). The husband is the office manager, and the wife is the doctor. We went in for the cleanings, and the husband/wife team pressed us hard for additional services that we didn't need (my wife is a hygienist, so she know what was going on). When we refused, they said they couldn't do the whitenings for us. I caved-in on some smaller services, and paid extra. But it wasn't after some deliberation that we were able to schedule our whitening appointments. The appointments were scheduled for 100 days in the future (disappointing, but understandable given the demand for the Living Social deal). Because of all this, the mood was tense with the staff and patients. Even the bedside manner was just weird and seemed unprofessional.
My wife went for her whitening appointment first (3+ months after the cleaning), and it was a similar feeling. The bedside manner was off. The assistant didn't follow proper hygiene protocol, and had to be reminded - i.e. wear gloves before putting stuff in the mouth! She was glad when it was all over.
My whitening appointment was for this morning. I arrived 20 minutes late due to traffic (my wife called the office earlier to notify them that I was inbound, and they said was OK, and they would be waiting). I sat in the office for about 10 minutes, and then the receptionist told me that they would be unable to see me today since I was late. I was disappointed, but it was understandable. Then he proceeded to tell me that I had to pay a $50 cancellation fee since we had to reschedule. Really? I refused to pay, and I politely demanded to talk to the office manager (the husband). He did not want to come out from his office to talk, but told the receptionist that he would drop the price to $25 and would not waive the fee. So now all of the sudden we are negotiating? After saying that I will wait for him until his meeting was over to talk, the receptionist came back and said there will be no one available to talk to me in the office today.
Is this how they make their money? I drove 1 hour to get to the office, had to make special plans to drop the kids at school, had to reschedule a meeting at work. And on top of that, they want to charge me for being late? I explained all this, and they would not budge. Where is the customer service? It was disappointing enough that I didn't get the service done. Plus, this is outside of their policy, and they have no right to charge extra. This was not a ""no show"" situation or a ""cancellation"". The end result is that I asked that the office manager give me a call to discuss. I don't really expect a call back though (I think he knows he messed-up). I am going to pursue a refund from Living Social, or possibly a dispute with the credit card company if necessary. This may even warrant a complaint with the BBB. Wish I didn't have to go through all of this, but feel it may be worth the effort on this one.
08/25/2011Provided by Citysearch -
I wish I woud have read these comments before I went.
I was rescheduled numerous times, the day before my appointment. When i finally got an appointment I waited for 45 minutes before I finally gave up and left the office.
I will NEVER attempt to go back to this place.
On the brighter side, the receptionist was very polite to me and easy on the eyes.
08/15/2011Provided by Citysearch -
Fool me once, shame on you.
Fool me twice, shame on me.
This dental group makes that saying resonate as gospel truth. They are great at manipulating people and wasting their time. Let's start with the offer they made through Living Social (with which I have no quarrel and have obtained great deals in the past):
1- Offer: Tooth cleaning, full dental X-rays and a 1 hour whitening session.
What they actually deliver is a far different story when it comes to service. First, they separate the services into three different office visits. Since I purchased two packages, one for my wife and one for may self, this meant making six different trips. Oh, did I forget to mention that they were so booked up that they could not see both of us on the same day. Guess what else, the appointments were scheduled 90 days into the future, and then confirmed two days prior and cancelled one day before they were to take place. Let's not sell them short on imagination, they managed to do this for both of us on separate dates. By the way the new appointments offered were 45 days into the future, and guess what, all six dates had to be rescheduled. Their logic was bullet proof, the Dr. can't see the X-rays and the technician perform the tooth cleaning on the same day because they are too overbooked due to the wonderful response to their special offer.
Needless to say, my wife and I were not going to take up the risky tooth whitening part of the deal due to our concerns with experience level of the dental staff. As far as we could find, the dentists are a husband and wife team that performs what appears to be every specialty practiced by dentists. In our experience with reputable and conscientious dentists, they refer patients needing specialty services to other professionals dealing exclusively with those procedures. Just take a look at their website for an understanding of what I am referring to.
Last, but not least, the total lack any semblance of professionalism in their customer service area is the crowning jewel of this office. When you call in and get an answering machine that says ""leave a message"" it states that call was received outside of working hours, but it never states what those working hours are. I have called numerous times and received this message between the hours of 9 am and 5 pm during weekdays. When you do reach someone the only thing they seem to be able to due is to reschedule your appointment.
Anyone who has read this far, I am sure, does not need any more warning. If it is too good to be true, then it probably is. The Windemere Dental Group sure does live up to this saying with flying colors.
08/09/2011Provided by Citysearch -
This office must be one of the most unprofessional, uncaring dental offices in existence. I am continually appalled by the lack of concern or care from this office. In my experience, I have had my appointment cancelled on three occasions with a days noticed. I have prepaid for teeth whitening and since they already have the money, they continually refuse to give me the service that I have paid for.
The office staff is uncaring and unwilling to see through a patients eyes and don't even try to help. Having taken multiple days off to have this service completed, they still have no caring toward giving me an appointment that I can rely on. Each new appointment is at least 3 to 4 weeks in the future, only to be cancelled the day before.
I plan to file a complaint with the Better Business Bureau and suggest with anyone reading this review that you not allow this office to serve your dental needs. I am not alone in this experience and you will be subject to the same treatment.
08/04/2011Provided by Citysearch -
I purchased a LivingSocial deal for x-rays, cleaning and 1 hour laser whitening in April. I went in to redeem my deal in June. I was seen at 11 AM for my consultation and X-rays that were scheduled for 10 AM. They were an hour late and did not seem to care.
When the technician was actually taking x-rays it didn't seem like he had any idea as to what he was doing-the machine bounced around and for sure was not still enough to take an accurate x-ray. He said it was his first day.
The ""Dr."" came in and said everything looked great in reference to my x-rays. He poked around at my teeth and made me bleed everywhere. Then he told me I was good to go for my next appointment (cleaning and whitening). I asked to see my x-rays and they wouldn't show them to me. I asked for a copy of them and they said it would cost me $100. Wasn't that supposed to be part of the deal?
So I scheduled my next appointment. I would be seen almost a month later for my cleaning followed by my whitening.. one appointment after the other. I got a confirmation phone call on Monday and then I called to confirm again on Tuesday- just to double check the time.
The day before my appointment I was told that things had been moved around and they couldn't see me for the whitening because they had other patients to see. I was confused I had scheduled this appointment a month earlier and confirmed this appointment twice. The girl on the phone (Cory, who was very nice and I felt really bad that she has to work for these people) had to make excuses as to why they couldn't see me and then after back and forth phone calls they confirmed an appointment for me next Monday or Tuesday- said they were wide open both days. Again, cleaning followed by whitening I selected Tuesday.
Then today another phone call in regards to my Tuesday appointments. The Doctor is saying now that they are not taking anyone for a cleaning followed by whitening. I would have to come in for separate appointments. So I suggested I come in Monday for the cleaning and Tuesday for the whitening. Well- all of a sudden they were booked all day Monday. Oddly enough- there are no Whitening appointments available for months. I have had it.
I called living social and told them of my strange experience and they told me that this Windemere dental group livingsocial deal was already under investigation because they have had tons of reports of this being a scam. They refunded me and even gave me a credit which I thought was very nice of them.
08/01/2011Provided by Citysearch -
WORST DENTIST AND OFFICE EVER!! This is the most money hungry dental office in all of Orlando. Please don't get stuck the way I have. I have to hire a lawyer and try to get the money for what my new dentist is going to have to fix. Dr. Susana Moncada and her husband Alex are not honest. They are extremely unprofessional and the worst in dental office I have ever in my life been to. PLEASE PLEASE do yourself a favor and go to anyone except Dr. Susana Moncada.
06/27/2011Provided by Citysearch -
I purchased 2 Living social vouchers for exam, x-rays,cleaning & laser whitening for $75 each. My husband went today 6/27/11 to redeem his. they gave him an exam & x-rays, then told him he had to have $7,578 worth of dental work done before they could clean his teeth or give him the whitening. He has a dentist in Winter Park & gets regular check-ups and passes them with flying colors. He takes very good care of his teeth, flosses more than twice a day. What a RIP OFF, I was wondering how they were doing this for $75. he is taking the x-rays to his own dentist today & hopefully he will know what we can do to expose these con artists so other people won't get taken by them!!! Please beware of this rip off scam!!!
M. Otto, Orlando, Fl