Valvoline Instant Oil Change
3001 W Colonial Dr, Orlando, FL 32808
TollFree: (800) 327-8242
Services: Oil Change
Saturday our serpentine belt broke we took it to the nearest Valvoline location because basically everyone was closed after 4pm. When we pull up a mechanic and a customer is arguing about their service my fist mind was to leave and go else where but I figured it's just a belt replacement, this should be a simple fix. So we got the belt replaced they charged us $85.17to replace the belt, here in Orlando weather has been pretty bad so we went straight home afterwards, which is just about 2 miles away. Sunday we go to have lunch try to drive off its hard to turn, pop the hood the belt is off again, my husband drives it up there 2 other mechanics is there we ask them to look it over make sure everything is good so this won't happen again. They assured us nothing is wrong, they have double checked and it just happened again because the first mechanics (one who was the store manager Chad) didn't put it on correctly. So they put it on again. Now today (Monday) I wake up to take my kids to camp and go to work its hard to drive (AGAIN!) I take it back up to the shop to explain to them its off, now they want to mention they did their job correctly however I have a oil leak and this is causing the belt to slip off, they went on saying they had to clean up oil in order to put the belt on. Which I personally think is a bunch of bs but if this was the case out of the 4 "mechanics" that looked at my car not one of them mentioned an oil leak?! A matter that could potentially cause more issues? No, They made us think everything was fine. I feel we deserve a refund however I have to jump thru hoops to get it currently waiting on a district manager to call me. Looking at all the other reviews I should've went with my first mind and not allowed these shady mechanics touch my car. You put your trust in these mechanics to do the right thing and have some decency but they take advantage and now you're left to fight for your hard earned money back. Take my advise take your money elsewhere!