CCPA

Saved to Favorites

Please contact the business for updated hours/services due to the COVID-19 advisory.

Hours
Regular Hours
Mon - Fri:
Neighborhood
Rosemont
AKA

Spectrum Business

Categories
Cable & Satellite Television, Internet Service Providers (ISP), Telecommunications Services, Telephone Companies-Long Distance Service

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Robert Moore

12/29/2010

Provided by Citysearch - 
Overall
Good Customer Service

I had a problem with my internet connection dropping and Bright House was able to send a technician out the same day and fixed it!

wrlassoc

08/05/2010

Provided by Citysearch - 
Overall
Deplorable Customer Service

A word of caution to people considering using Brighthouse for their cable/internet services ~

I could write a short novel detailing the bad experiences we've had with Brighthouse over the last several years, but here are the key points:

Internet service is unreliable - frequent outages, low bandwidth

OnDemand service only works sporadically

Customer service representatives are rude, uninformed and untruthful

Customer loyalty is rewarded with higher prices

That's it in a nutshell - let the buyer beware

disgruntled17

11/26/2009

Provided by Citysearch - 
Overall
Really Loathe Brighthouse's customer service

Where to even begin! I called the week of Oct 31 to set up service in my new apartment. I went over my computers specs (it's older) with tech support and was assured that ""everything would be fine sweetie."" I should have hung up then - EVERY single tech I have talked to has felt the need to talk down to me despite the fact that I am an A/V technician....


Tech on the 31 was late. He was much more interested in where he was drinking downtown than installing my service. When plugging in the modem failed to produce an internet connection, he gave up. I asked if he'd installed the drivers a cable modem would need to run on an older machine and got a blank look. He promised to return the next day with the proper equipment to finish the job.


Sunday. No tech, no call. I had to get to work and ignored the situation.


Monday. Same tech called at 6:45am. Begs to fix the situation; offers to install a new ethernet card in my computer. He assured me that this is something Brighthouse does all the time for their customers. I asked him to come back tuesday.

Tuesday. No tech. I call customer service - god help you if you need ACTUAL customer service with this company; the phone system gives you the option of ""sales"" or ""tech support."" Was informed that no one had ""officially made an appointment with me"" and that they are not allowed to just open up computers and install things (gee, wasn't that my first questiion? just who the heck DID they send to my house.)


A customer service person admitted to me that they don't screen their contracters very well. They hope that the supervisor for the contractor does.... scary. Offers to send an actual computer tech (installers are aparently NOT computer techs, past plugging in the cable line, the 1st guy wasn't trained to do more...)


Wed: A new ""computer tech"" is sent. He has a work order telling him to ""bring the drivers"" so that their modem and my computer can see each other. He did not bring the drivers - he doesn't ""have"" them. I literally threw him out of my house. WTF would you send the guy? It turned out, his supervisor didn't read english and didn't understand the work order!?!?!?!?


I called back the customer support people. They sent me to a ""store"" where I could pick up the drivers and install them myself (very professional of them.) The guy gave me detailed, specific directions to the kiosk in the Altamonte mall. Needless to say, they don't have things like drivers.


On my way to work, I called again (oh, my cell phone bill has the tally for these calls - 5 hours in under a week to Brighthouse). I literally shouted my way to a supervisor. Who was syrupy sweet and promised a tech first thing Friday a.m. ""she understood how angry I was..."" (not really....but...)


Friday - no tech shows up. Again, I find out that there was never an official appointment on the books, so they didn't send anyone. Aparently, it's OK with Brighthouse to promise to send techs out to get you off the phone and then do nothing. I spoke to this person's boss (yes, I screamed at the regional manager) he told me outright that he was sorry for the problems but it really wasn't the company's fault that it hadn't been done right the first time....then who's fault IS it????


Saturday- guy shows up. Spends 5 min installing modem drivers. Everything worked fine. Now really, was that soooo hard??? Why would you send installation techs who didn't have this software?? Every tech support person I spoke to told me this is a common problem..



Now the cable box is messed up, it's loosing channels every day (I've just ""lost"" CBS, Fox, and the WB, they come in if I plug the cable into the tv, and not when it goes through the box) The condescending jerk at tech support patted my head and told me that ""If you're unhappy sweetie, YOU can go across town to exchange the box.""



I'm shopping for a new service. I can't wait to get rid of this bunch

martymartin16

09/25/2009

Provided by Citysearch - 
Overall
Just all around terrible

Internet's down by the way, just returned a broken modem for a new one and still no luck. Missin the Yanks Sox game tonight cause I can't get a decent connection (apartment amenities are even worse than the service we pay for!)
Not the first time and I'm sure in my last two month here it won't be the last.
Also paid a couple of hundred dollars for a premium NHL package only to have the sound and picture cut out for a few seconds whenever an arena got louder (including just about every goal). Not to mention this problem also carried over with all of our HD channels and most other channels. The Brighthouse repairman had to have known us on a first name basis and the problem was still never fixed through the end. That's why I bought my sports packages to watch on the internet, and now I can't even do that!

lysette1223

08/25/2009

Provided by Citysearch - 
Overall
Hidden Fees & Excessive Bills

Its so funny to me how Bright House has these commercials about the hidden fees (the big asterik commercials) of other cable companies or satellite providers. Brighthouse is notorious for price gouging. They charge you for just about EVERYTHING imaginable, including a $10 fee to send your statement. I understand that nothing is free and if you want quality you must pay for it, but its a little ridiculous when the customer service representative gives you an amount due and when the bill comes in, its something completely different (generally more than what was stated in previous conversations). How can anyone budget and prepare appropriately? Economic times are tough for everyone these days and I just feel that companies like Brighthouse really don't care about their customers. They must make a buck wherever they can... We are thinking about getting satellite, but I don't know if that's any better. =o(

ANDREW26001

12/22/2008

Provided by Citysearch - 
Overall
BRIGHTHOUSE NETWORKS

BRIGHTHOUSE NETWORKS IS THE BEST CABLE COMPANY COMPARED TO ALL OTHERS. THERES NO CONTRACTS AND REPS ARE NICE AND FRIENDLY. BHN WORKS WITH YOU NOT AGAINST YOU WERE ALL THEY CARE ABOUT IS THE MONEY. SOMETIMES THE CUSTOMER SERVICE NUMBER MAY NOT WORK BECAUSE IF ALOT OF PEROPLE ARE CALLING IN THE SAME TIME IT CAN SELF MAKE IT BUSY OR MAYBE PHONE LINE ISSUE, BESIDES ITS VERIZON PHONE THAT ARE USED FOR CALL CENTERS NOT BHN BECAUSE BHN DOES NOT HAVE MUTIPLE LINES AVIAIBLE SO BLAME VERIZON THERE YOU GO FOR A COMPEITOR. BHN EMPOLYEES NEED THE JOB SO IM SURE THEY NOT GOING TO CLOSE DOWN THE PHONES HOW WOULD THEY GET PAID. STOP COMPLAINING SO MUCJ SOME PEOPLE ARE JSUT TOO PICKY TRY T/SHOOTING FIRST YOURSELF BEFORE YOU CALL HALF THE TIME YOULL FIX BY DOING THAT. THERE ARE ALOT OF RUDE CUSTOMERS THAT CALL IN TO GET HELP BUT WHEN THEY GET A REP THEY REFUSED THE HELP, SO DONT CALL THEN AND STOP WASTING YOUR TIME.

Chrsnck

12/08/2008

Provided by Citysearch - 
Overall
To the post below...

First of all mr/mrs brighthouse employee, you have the worst service I have EVER delt with. Not only are your customer care representatives rude and constantly pass the buck onto their tech dept but the service works only HALF the time. In fact right now at 8:30 PM Mon Dec 08 2008 your service is NOT working. It stopped working properly in the Winter Park area at 2:30 this afternoon and I figured i would give it an hour since this happens nearly every week where the internet or the cable or both go out. Waited.....still nothing.....so I call. The brighthouse number is busy, I call the 800 number, the 407 emergency number (24 hours), and finally the number listed on this exact page....do you know what I get? A busy signal for the last 6 hours. Now the brighthouse website wont even load. What kind of service are they running if they can just turn off there phones when they dont want to deal with their customers? If this happened every now and again it wouldnt be an issue however this is constantly happening.

You did get one thing right in your post, you said they cover from here to tampa and everywhere in between....its called a monopoly. You cant get anything but bright house around here unless you go with satelite service. Maybe I should since I would probably have less outages and better equiped customer care reps.

I know I'm not the only one that has a problem with bright house so please people post and let them know what they are doing wrong!

Sandsawks

12/03/2008

Provided by Citysearch - 
Overall
To the post below

First off this building is not hard to find. It is located on All American blvd. Second off who ever told you to return your equipment to this building let alone in person at all was completely wrong. This building is used for Brighthouse Networks Construction upgrade and is not the customer center. The employee that you asked about a procedure to return your modem and he stated he didn't know you should have reported his name. It is not hard for him to give you simple directions on how to return your equipment.

Anyone looking to return equipment to the central florida area should contact a call center. There is no such thing as a busy phone line in the call center but they put you on a short hold depending on call volume. When you speak to a customer care operator explain to them that you are terminationg your service for whichever reason and that you want to return your equipment via ups (unless you want to do it in person). Also brighthouse covers Daytona, Orlando, Melbourne, Tampa and most places in between. If you have a converter or modem from any of our divisions you do not have to turn it in at that one. IE a person with service from Orlando moves to Tampa can then turn in equipment at Tampa and brighthouse will make sure it gets back to the correct division. Make sure you keep records of all of your transactions. Sorry for any problems you may have had.

-Brighthouse Employee

lisa197137

09/05/2008

Provided by Citysearch - 
Overall
Poor Service

I recently terminated my service with Brighthouse due to a move. I was told that I must return my modem to the above location; which is completely out of my way since I relocated to the Tampa area. I call the phone is busy, I drove over there only to not be able to locate the building. I contact customer service who in turn couldnt direct themselves out of a paperbag. I saw a Brighthouse Truck who better to ask you say? Not him, he had no idea where to return the modem, nor could he take the equipment. However he did tell me to drive 10 miles in the opposite direction. Now I know you are saying use mapquest much? Yes, all the time however in this case no however you would think the COMPANY would know where they were located right? No, not when I am forced to talk with someone in Buffalo. So now I have a collection notice and I am still on the quest to return the equipment. I called today -- Phone is busy, surprised? I'm not.

helmut70

05/21/2008

Provided by Citysearch - 
Overall
unprofessional and rude people

I've had many problems with accessing movies and being charged for them. Last time I called their customer service for the aforementioned problem; for the very first time the customer service rep. asked me for a password or last 4 digits of my SS. Surprised by the question, I told her that the account was in my mother's name and didn't know her password and that she didn't have a SS since she wasn't american or living in the US(it's our holiday house and she was in europe). In the past, cust. serv. only asked me for the full name and address on the account so I wasn't even aware of a password. I couldn't call my mother either at the time because it was 4am overseas! To make a long story short, the lady outright refused to help me access the movie I had been charged for. I then asked her if I could speak to a supervisor which she refused to do on 2 occasions(I couldn't believe it)! I insisted politely(I must have said 'PLEASE' 3 times)and she finally transferred me to another lady who reluctantly helped me after having to explain again who I was and my problem.
We also needed 2 separate visits to fix our main line cable which had been accidently cut by the landscapers. The first technician didn't split the cable properly(according to the second crew) and even forgot his shovel!
If you have another cable company in your area, try them because brighthouse is pathetic.