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Southern Management Systems

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(34 Reviews)

625 Herndon Ave Ste C, Orlando, FL 32803

(407) 895-7100

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Regular Hours

Extra Phones

Phone: (407) 895-3719

Fax: (407) 896-3427

TollFree: (800) 229-4531

Payment method
mastercard, visa, debit
Colonial Town Center

Southern Management Systems Inc

Credit & Debt Counseling


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Jamie H.



Zero stars. Company is trying to collect a debt which has never been billed. Extremely rude, condescending, superiority complex employees. Allison is the most unprofessional individual I have ever encountered. She left an answering machine message saying that unless we immediately hung up, we were acknowledging that we were indeed the individual she was calling - an answering machine with a computer synthesized voice! Asked to speak to a manager and was hung up on. Report this so called company to every BBB you can. Have an attorney deal with them.

Leanna W.



No one likes creditors. None of what has been said previously happened to me. I needed to pay them quickly and have a reciept because I was trying to get a new apartment since I moved.
I called once and they didn't answer, called again after a few minutes and got a very polite girl on the phone right away. I paid the debt and she sent me the reciept the way I asked and even asked me if I needed further confirmation that she may have been able to provide.

Remember: these people deal with angry voices all day. Treating them with calmness and being kind can go a long way.

Bobbie lynn S.



This is by far the most unprofessional debt collection agency I have ever spoken to. I work with debt collectors every day. I was trying to help a client resolve a debt. That is right he was calling make an arrangement. The customer service representative was extremely rude and unprofessional and hung up on us several times. I have submitted a complaint with the Better Business Bureau. When you are calling to let the company know you are paying your debt this week and yet the RUDE very Unprofessional Operator should be more accommodatingredients if they want their money. And when I asked for a supervisor, this woman just kept hanging up on me. Please anyone who has problems the only way to get results is by reporting this company.

Jasmine B.



Spoke with some woman name Allyison/Allison and she was very rude and condescending. I was genuinely calling to resolve a debt and she was being very snobby and refused to work out a monthly payment arrangement with me. By far the rudest and unprofessional customer service worker I have ever encountered. She informed me she would be turning it over and not helping me before hanging up on me.

Ebbz R.



Unlike the usual "they are hounding me for money I owe blah blah blah reviews" I actually paid my debt in full the moment I found out I had an account with them. My issue is their customer service when I called for proof of the original debt. I was told to write to a "verification" department with NO turn around time NO person of contact NOTHING at all. And when it was obvious this young lady had no idea what she was speaking of things took an even worse turn. I was told there was no supervisor. She refused to give me her name. She hung up on me. When I called back to ask for someone else I was told to call back a manager would be in later. When I asked who a manager would be she would not give me an answer. How can I get anything done with NO point of contact? This place is really rude.

Suee L.



Robert Weaver is a fake name. His real name is Steven Lohonen and his wifes name is Marilyn Svoma Lohonen.


3021 S Osceola Ave., Orlando, FL 32806.

I sincerely hope someone goes and pays them a visit. I am surprised he's still alive considering what a SOB he is and how he is ruining peoples lives by assigning fraudulent debt.



Provided by Citysearch - 
Horrible people

Why must I give a star? they deserve a piece a S***t.....rude guy

Dontthink So


Provided by Citysearch - 
Robert {scum bag} weaver >>>

I cant say what i really want to say so i will keep it some what clean,i have never had such a bad conversation with such a scum bag so called ROBERT WEAVER wich is not his real name from the information i have found so people dont let him sucker you into paying him or this so called agency any money .this so called human has no respect for no 1 and he has bad people skills,does not know how to speak as a so called professional manager {scum bag}.Robert Weaver {scum bag}wich again is not his real name I have been doing collections for many many years and i would have never spoke to some 1 as bad and so disrepectful,i tryed to called in to help some 1 out and this ROBERT {scum bag}Weaver answer the phone like he is in the ""HOOD"" but anyways this guy talked down not only to me but also to the person who is trying to pay off her balance he was talking to us like we are his kids or his wife,well he dead wrong we are not either 1 of them,this needs to be addressed to the BBB and get this so call agency shut down.Now also from research this so called Robert {scum bag}Weaver is the owner of this dump and from the research i was able to find is now why Clients are pulling their accounts from their office...So ROBERT {scum bag} Weaver i hope you read this because this fake company will be reported to the BBB and if i have to i will contact any and all news stations in the orlando area to put you and the agency in shame for been such an A@@Ho^^ to people that are trying to do the right thing,and for you so call front desk girls they need to look for another job or another career because they are also as rude and ignorant as the owner,so please find another career because you too suck at your fake job..SO Southern Management Systems i would like to say F**k You very much.

queen dignity


Provided by Citysearch - 
ignorent and very unprofessional

They are very unprofessional i called there trying to set up a payment arrangement on a debit that i wanted to resolve spoke with a robert weaver and he begins to tell me to pay it all with my tax money first of all he dosent even know if im getting any money back for him to make a statement like that was wrong all together if someone is calling trying to make a payment who the hell are you to say what im getting from taxes or not. I never have been treated like that in my life he was very rude and nasty on the phone i doubt it very much if he is collecting money from anyone I called back to see if i can speak to someone else about the situation someone higher she begins to tell me that robert weaver is the manger i told her im sure there is someone else higher that i can speak to she tells me to find out who that is on my own wow what kind of business is this



Provided by Citysearch - 
I love giving my money to ignorance!!

I don't know names, i have only spoken to the office on a few occasions, but i do know that they are very unprofessional.
The only collector i spoke to about my case was this younger guy, cant pronounce his name. I had to ask him to repeat himself at the end of every sentence because his English was so bad. I'm not talking foreign either. All i heard was slang! He was mumbling the whole time.
Not only that but he was pressuring me with all of this bull crap and deadlines. He was telling me that if i didn't start a payment plan (mind you, 250 a month for 16 months, if i could afford that i wouldn't have been sent to collections, ridiculous ) by this time and date then i couldn't receive certain kinds of financial aid and so on..

I'm not an idiot, i may have not be able to pay rent but i am definitely not an idiot. Collections has nothing to do with aids...

I think it is pathetic that i am only 20 years old and have more since than all of the office workers combined. I wish i didnt have to ask ""what?"" every 2 seconds because they allow ""thugs"" (haha) to work at their office.
i understand that collectors pressure, but lying is not needed.



Provided by Citysearch - 

I Cannot believe the way these people talk to their 'debtor's' in the words of Nichole! Regardless if you are a debtor or not you do NOT treat people the way both Kim Baker and Nichole have treated me. No clue how you sleep at night knowing the way you DISRESPECT the people you are on the other end of the line with. People are People and do not deserve to be hung up on, talked to with a nasty tone, and called names the way both of these 'women' have and im sure i am not the only people they talk to like this per these reviews. There will be a letter sent to the owner and the BBB. I have delt with other collection agencies and work in collections myself and if you think about it, if you want a result (the debt to be paid) there is a way to handle the person who is responsible for the debt (since they are NOT customers, but they are NOT deserving of the treatment these women give) I truly hope that they loose thier job and see what its like to be on the other end of the phone with some one like themselves trying to collect on balances owed.



Beyond terrible.

I have one word to describe this group "IGNORANT". They began to call me on a $72.00 debt every the day promptly at 8am. I responded to their calls advising them that was a misunderstanding and to call the leasing office and they would back up my statement. The rude collector Nicole Moss said "Its your debt you call or pay, I dont have time for excuses".

I then took it upon myself to call my former land lord and he advised me that it was in fact an error and he would correct it. I ask if he mind a three way call to Southern Management Systems to correct the matter. We called and they said they would remove me and update my credit report. The calls stopped for all of two days and they again began calling me about the same matter.

It took me sending them a cease & desist letter & threatening legal action to get them to stop calling me & update my credit report. As I said early on in my review "IGNORANT" is the only word to describe Southern Management Systems.



Provided by Citysearch - 
oh and by the way

oh and by the way all you debtors who owe people money, talk about unprofessional. do you even think about what these bill collectors go through, they have to put up with verbal abuse 8 hours a day, they get cursed at, threaten, there kids get threaten. and all there doing is there jobs. there not going to put up with ur abuse, your right they will hang up on you, there not CUSTOMER SEVERICE, YOU ARE NOT CUSTOMERS, YOU OWE MONEY!!!! THAT MAKES YOU A DEBTOR YOU USE TO BE CUSTOMERS. HAVE SOME RESPECT.. if you treat them nice they can do alot for you, reduce your bill and let you pay a settlement amount, can get you a payment plan, its in there hands so you might want to be nice. And if your not thats ok but dont expect them to bend over backwards for you..... remember that old saying TREAT PEOPLE THE WAY YOU WANT TO BE TREATED. this is true, you can have the best experience with sms, inc or the worst experience its all up to you. I know, i called and i was really mad, screaming yelling and the person on the other line hung up. she had every right, who did i think i was,, i called her back appologized and we got to talking she was great and even took over $1000 off me and my sons bill.. im so sorry once again......think people, think....................



Provided by Citysearch - 

Hey. crazydogssss....... glad to know yo have tons of money lying around and have never had a hardship in your lifetime. Especially now with people losing their jobs unwillingly, and being taken competely off gaurd with mouthes to feed. I hope someone as ignorant and insensitive as you is never put in this kind of situation. Something tells me noone would really care.

I spoke with the manager here to attempt to pay my debt and make an arrangement. When I couldn't give him a specific date, he hung up on me without a second thought. These people should be thanking God that I am calling THEM to pay a bill in a RECESSION. Not professional at all and a bunch of idiots for chasing people trying to pay them away.



Provided by Citysearch - 

I worked for this company for a month. Little did I know what I was getting myself into...I needed a job and well took the first thing that came. I was fired because I was not aggressive enough. LOOK I'm not going yell @ these people who don't have a job and because they lost there apartment for one reason or another. I mean I called people and I got in trouble for helping them take action since some of these apartments made mistakes themselves with peoples credit. Can you believe that. And let me say by adding that the people who work there Misty aka Nichole Moss & Wendy aka Kim Baker you two are the worst there is when it comes to Management. You might have been there for 4-6 years but you can not treat people like there crap.These people used to talk so much S%%$ after they hung the phone with these people by calling them rude names cursing them out and everything. I am glad that I am not working for them anymore. Plus what they didn't know was I have an EVICTION TO!!!! SUCKERS!!!! If you get a call next time just say do not call any numbers you have listed in you directory and they can not call you anymore. Oh and yes they can call you about anywhere since they can look your info up with just your SS# in some database to see if you got a new tel# or address. SMS look @ the ecomomy do you really think anyone wants to pay there debt @ a time like this THEY ARE LOOKIN GTO SURVIVE!! oh by the way Nichole Moss drives a green car w/ rims and Kim baker drives a red pic up TRUCK.... HAVE A NICE LEGAL LAWSUI@## ASSSSSSSHOLES...oh P>S>S> the owner is almost leagally blind!!



Provided by Citysearch - 
Alicia at Southern Management Systems

I didn't owe a whole lot of money and I only paid it off b/c I was trying to rent a house somewhere else. But that girl Alicia who works there is an effing ""C U Next Tuesday"". She needs to either 1) leave her job if she's so unhappy and/or 2) learn people skills and customer service abilities. I was never rude to any of the people I spoke to at Southern Management Systems. In fact, while I was paying the debt off, the guy and I were joking around. I am going to write a complaint letter about Alicia specifically. Not that I am expecting much to be done about it. But it will put my mind at ease. Screw you, you little dirty ""C U Next Tuesday"".



Provided by Citysearch - 
crazy people

lets face it, you owe a debt, what collection agency has a good review. admit it, pay it, move on with your life and improve what very little credit you have. you wouldnt have bill collectors calling you if you PAID YOUR BILLS!!!!!!!!!!!!!!!!!!!!!!! looooosssseeerrrrrrss



Provided by Citysearch - 
robert weavor

robert weavor is his alias his real name is steven lohonan his direct ext is 150 dont be fooled by the voice mail its his extention. dont beliive what he tells you. communicate via mail is you have an account there. he is the owner of the company not just a represenative thats why he's the way he is.



Provided by Citysearch - 
Very unprofessional company ! Robert Weaver needs to be educated on work ethics.

All I can Say is that I'm more than upset ! I called Southern Management to find out why they were on my credit report and it was a unbelievable experience. The women who answer the phone in the office, well I guess we'll call them secretary's were so rude with no work ethics. Robert Weaver told me because I did not give him my address that he could'nt help me out. I didnt mind giving out my address, but please explain to me a couple of things first. No one should feel safe just giving out personal information without validating thigs first.Especially when I call and everyoone sems to be unporfessional. He hung up the phone on me. I thought that was against the law to handle people like that ? Especially if I'm calling to handle something on my credit report. To make matters worse I called back after he hung up on me and the secretary did'nt make things any better for me. All I wanted at that moment was some help. I told her that I needed the number to their corporate office; she refused to give it to me. She asked me for my name as if Robert Weaver knew that I had called back to file a complaint. I told her that I did'nt want to give my name, and that all I wanted was the number to coroporate. I had never experienced nothing like this in my life ! When I originally placed the call the secretary told me that I had to leave my phone number before I could speak with a agent. I tried to go around that; When I refused she hung up on me. I called back and she answered again. I finally gave in and gave her my phone number for a agent to call me back. Robert Weaver returned my call and he handled me as if I was'nt humane. Rude is a under-statement !! I would'nt advise anyone to rent from Southern Management. I went on line to find a number to their corporate office. I was in total shock to see that other people had similar experinces and had written complaints about this company. Something seriously needs to be done about the professionalism this company lacks !



Provided by Citysearch - 
extreme outrage

Based on the 15 reviews I have just read, this fire needs no further fuel....but I cannot meerly sit back and let my voice remain silent. I'll begin w/ Robert Weaver. His unprofessionalism is exactly as the many before me have described. While reading all of these complaints, the similarities to my experience today were uncanny. I could nearly write a review verbatum to those already listed. Mr. Weaver had an ugly smugness to his voice, apparent in his icy greeting. He proceded to continuously interupt me while relaying my concerns, and then shouted at me to lower my voice. I couldn't concentrate on my synapsis through his constant interruptions and harrassment. Verbal assaults towards my intelligence and intentions were the norm for Mr. Weaver so much that I was literally speachless. Never have I spoken with a business professional that speaks in such a derogatory manner. When I finally found a break to question a method for repayment, he offerred no real solution, but informed me that I had ""already wasted 15 minutes of his time and the conversation was over"". When I asked for Mr. Weaver's title, he refused to offer me that information. As I questioned him as to why I should pay an unknown individual that will not identify his title, he quickly re-directed the question, saying he is not asking for the money, but his client was, and the circular questioning spiraled out of control from there, leaving Mr. Weaver without a single answer to a legitamate question. Then, he performed his signature move and hung up the phone. How is a person with genuine intent to settle these debts expected to accomplish anything with this individual when receprication is not available? Likewise, my interactions with the staff/receptionist was equally disturbing. My accounts were carbon copies of those before me: rude, uniformative, witholding of basic information (ie. web address), hung up on, etc. Calling this company will only leave you dazed and confused.