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Hours

Regular Hours

Extra Phones

Phone: (407) 895-3719

TollFree: (800) 229-4531

Payment method
mastercard, visa, debit
Neighborhood
Colonial Town Center
AKA

Southern Management Systems Inc

Category
Credit & Debt Counseling

COUPONS & DEALS

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Reviews

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Jamie H.

03/06/2017

Overall

Zero stars. Company is trying to collect a debt which has never been billed. Extremely rude, condescending, superiority complex employees. Allison is the most unprofessional individual I have ever encountered. She left an answering machine message saying that unless we immediately hung up, we were acknowledging that we were indeed the individual she was calling - an answering machine with a computer synthesized voice! Asked to speak to a manager and was hung up on. Report this so called company to every BBB you can. Have an attorney deal with them.

Leanna W.

01/13/2017

Overall
Expertise
Professionalism

No one likes creditors. None of what has been said previously happened to me. I needed to pay them quickly and have a reciept because I was trying to get a new apartment since I moved.
I called once and they didn't answer, called again after a few minutes and got a very polite girl on the phone right away. I paid the debt and she sent me the reciept the way I asked and even asked me if I needed further confirmation that she may have been able to provide.

Remember: these people deal with angry voices all day. Treating them with calmness and being kind can go a long way.

Bobbie lynn S.

12/06/2016

Overall
Expertise
Professionalism

This is by far the most unprofessional debt collection agency I have ever spoken to. I work with debt collectors every day. I was trying to help a client resolve a debt. That is right he was calling make an arrangement. The customer service representative was extremely rude and unprofessional and hung up on us several times. I have submitted a complaint with the Better Business Bureau. When you are calling to let the company know you are paying your debt this week and yet the RUDE very Unprofessional Operator should be more accommodatingredients if they want their money. And when I asked for a supervisor, this woman just kept hanging up on me. Please anyone who has problems the only way to get results is by reporting this company.

Jasmine B.

11/30/2016

Overall

Spoke with some woman name Allyison/Allison and she was very rude and condescending. I was genuinely calling to resolve a debt and she was being very snobby and refused to work out a monthly payment arrangement with me. By far the rudest and unprofessional customer service worker I have ever encountered. She informed me she would be turning it over and not helping me before hanging up on me.

Ebbz R.

05/07/2015

Overall

Unlike the usual "they are hounding me for money I owe blah blah blah reviews" I actually paid my debt in full the moment I found out I had an account with them. My issue is their customer service when I called for proof of the original debt. I was told to write to a "verification" department with NO turn around time NO person of contact NOTHING at all. And when it was obvious this young lady had no idea what she was speaking of things took an even worse turn. I was told there was no supervisor. She refused to give me her name. She hung up on me. When I called back to ask for someone else I was told to call back a manager would be in later. When I asked who a manager would be she would not give me an answer. How can I get anything done with NO point of contact? This place is really rude.

Suee L.

06/20/2014

Overall

Robert Weaver is a fake name. His real name is Steven Lohonen and his wifes name is Marilyn Svoma Lohonen.



Their HOME ADDRESS is:

3021 S Osceola Ave., Orlando, FL 32806.



I sincerely hope someone goes and pays them a visit. I am surprised he's still alive considering what a SOB he is and how he is ruining peoples lives by assigning fraudulent debt.

Dontthink So

02/24/2012

Provided by Citysearch - 
Overall
Robert {scum bag} weaver >>>

I cant say what i really want to say so i will keep it some what clean,i have never had such a bad conversation with such a scum bag so called ROBERT WEAVER wich is not his real name from the information i have found so people dont let him sucker you into paying him or this so called agency any money .this so called human has no respect for no 1 and he has bad people skills,does not know how to speak as a so called professional manager {scum bag}.Robert Weaver {scum bag}wich again is not his real name I have been doing collections for many many years and i would have never spoke to some 1 as bad and so disrepectful,i tryed to called in to help some 1 out and this ROBERT {scum bag}Weaver answer the phone like he is in the ""HOOD"" but anyways this guy talked down not only to me but also to the person who is trying to pay off her balance he was talking to us like we are his kids or his wife,well he dead wrong we are not either 1 of them,this needs to be addressed to the BBB and get this so call agency shut down.Now also from research this so called Robert {scum bag}Weaver is the owner of this dump and from the research i was able to find is now why Clients are pulling their accounts from their office...So ROBERT {scum bag} Weaver i hope you read this because this fake company will be reported to the BBB and if i have to i will contact any and all news stations in the orlando area to put you and the agency in shame for been such an A@@Ho^^ to people that are trying to do the right thing,and for you so call front desk girls they need to look for another job or another career because they are also as rude and ignorant as the owner,so please find another career because you too suck at your fake job..SO Southern Management Systems i would like to say F**k You very much.

queen dignity

02/15/2012

Provided by Citysearch - 
Overall
ignorent and very unprofessional

They are very unprofessional i called there trying to set up a payment arrangement on a debit that i wanted to resolve spoke with a robert weaver and he begins to tell me to pay it all with my tax money first of all he dosent even know if im getting any money back for him to make a statement like that was wrong all together if someone is calling trying to make a payment who the hell are you to say what im getting from taxes or not. I never have been treated like that in my life he was very rude and nasty on the phone i doubt it very much if he is collecting money from anyone I called back to see if i can speak to someone else about the situation someone higher she begins to tell me that robert weaver is the manger i told her im sure there is someone else higher that i can speak to she tells me to find out who that is on my own wow what kind of business is this

zanygaugh

12/22/2011

Provided by Citysearch - 
Overall
I love giving my money to ignorance!!

I don't know names, i have only spoken to the office on a few occasions, but i do know that they are very unprofessional.
The only collector i spoke to about my case was this younger guy, cant pronounce his name. I had to ask him to repeat himself at the end of every sentence because his English was so bad. I'm not talking foreign either. All i heard was slang! He was mumbling the whole time.
Not only that but he was pressuring me with all of this bull crap and deadlines. He was telling me that if i didn't start a payment plan (mind you, 250 a month for 16 months, if i could afford that i wouldn't have been sent to collections, ridiculous ) by this time and date then i couldn't receive certain kinds of financial aid and so on..

I'm not an idiot, i may have not be able to pay rent but i am definitely not an idiot. Collections has nothing to do with aids...

I think it is pathetic that i am only 20 years old and have more since than all of the office workers combined. I wish i didnt have to ask ""what?"" every 2 seconds because they allow ""thugs"" (haha) to work at their office.
i understand that collectors pressure, but lying is not needed.

ladiiv

05/12/2011

Provided by Citysearch - 
Overall
Horrible!

I Cannot believe the way these people talk to their 'debtor's' in the words of Nichole! Regardless if you are a debtor or not you do NOT treat people the way both Kim Baker and Nichole have treated me. No clue how you sleep at night knowing the way you DISRESPECT the people you are on the other end of the line with. People are People and do not deserve to be hung up on, talked to with a nasty tone, and called names the way both of these 'women' have and im sure i am not the only people they talk to like this per these reviews. There will be a letter sent to the owner and the BBB. I have delt with other collection agencies and work in collections myself and if you think about it, if you want a result (the debt to be paid) there is a way to handle the person who is responsible for the debt (since they are NOT customers, but they are NOT deserving of the treatment these women give) I truly hope that they loose thier job and see what its like to be on the other end of the phone with some one like themselves trying to collect on balances owed.

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