63 W Amelia St, Orlando, FL 32801
06/19/2012Provided by Citysearch -
I have bought appliances from here before and have always been very happy with the service. This time they went above and beyond, from the initial visit to select a washer and dryer right through until I was totally satisfied with the products. Dan was exceptionally helpful in selecting the right machines for me. He didn't try to up sell me. In fact he pointed me in the direction for the best value.
Through no fault of their own, they had to make 3 trips to my house until we were totally satisfied.
Southeast Steel has the best selection, best prices and the absolute best service.
Stuart Kirban, president Software Answers, Inc.
06/29/2011Provided by Citysearch -
I just wanted to thank you and your team at Southeast Steel for the excellent customer service I received today.
It all began when a very old refrigerator in our garage stopped working without our knowledge. There was meat in the freezer which thawed and began to smell horribly -- that's when we realized it was ""dead"".
My husband was out of town and I knew I needed to get the refrigerator out of the garage ASAP.
We had the idea to call your company for possible recommendations for someone who would be willing to pick up and dispose of the refrigerator.
I called late this morning and was quickly told that your company had a delivery this afternoon in my zip code and that your man would stop by and pick up my refrigerator! And, when I asked the charge, I was told ""no charge""! My experience is that level of customer service just doesn't happen anymore.
My refrigerator was just picked up -- and I am delighted!! We have purchased appliances from Southeast Steel in the past and I assure you will again in the future!
Thank you so much for the kindness your company showed to me. You are all to be commended!
09/22/2009Provided by Citysearch -
Do not give this business a second of consideration. Like the previous review, you are your own should your appliance not work properly, there is ZERO customer service after they collect your money. I purchased a washer/ dryer set from them, out of the box the dryer never worked properly. I was not a new cutomer of theirs, having purchased several appliances before, when I approached them to resolve the problem for me, the owner ( who, by the way, insists on being addressed by the customer as ""MR."") told me to contact the manufacturer. I did, they were out to my home 3 times and never resolved the problem. I called the owner, I went into the store to plead with the owner, HE COULD CARE LESS! What this old business fails to acknowledge is that we live in modern times and they are not the only player in town anymore. You have options, take my advise and exersise them. I have had better service with internet companies, not to mention their competion around town. To take a line from their slogan, remember, ""At Southeast Steel you will NEVER get the best deal"".
12/22/2008Provided by Citysearch -
We bought a stove here recently, and when it was delivered, it was all rusted underneath as if it had been sitting in water. We called Southeast Steel, who said it wasn't their problem, to call the warranty repair people. We were a little taken aback by that, but we did it and they came to look at it. They said the entire casing would have to be replaced and that they should just replace it since it was just purchased, so they said Southeast Steel would get back to us. They got back to us and said they wouldn't replace it, that we had to get it repaired. My husband said that he was disappointed at that, that we bought a new stove and didn't expect to have it repaired right away...and the manager basically said, that's life, sometimes things are defective and we don't replace them. He actually said 'that's how society is today'! He got quite hostile with my husband about the fact that they don't do business that way and it was too bad that our stove arrived rusty. So now, it'll be fixed but who knows if it will work as new, and we're really angry at the awful customer service. Who sells defective merchandise and refuses to replace it??? We'll be telling everyone we know not to shop there!