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Signature Rent-A-Car

Map & Directions
(77 Reviews)

7900 Conway Rd, Orlando, FL 32812

(888) 538-3598

CLOSED NOW
Today: 8:30 am - 6:30 pm
Tomorrow: 8:30 am - 6:30 pm
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Hours

Regular Hours

Extra Phones

Phone: (321) 947-9865

Services/Products

Car rentals available to both locals and tourists of Orlando, Fl. We are here to provide you with a car rental in a fast, efficient, and friendly manner. We offer compact,economy,mid-size,standard,full size,minivans, and S.U.V'S! our prices are always better better than the rest. All our vehicle are new year models. Located In Orlando, FL Orlando International Airport MCO! Check our website for speacial rates and save today. We offer chap car rentals in Orlando, Fl, but we dont sacrifice quality.

Brands
Cadillac, Chevrolet, Chrysler, Dodge, Ford, Mitshubishi, Nissan, Toyota, etc.
Payment method
all major credit cards, debit, insurance
Location

We are located near the Orlando International Airport inside the Holiday Inn Express. We are located half a mile away from the airport.

Amenities
Associations
Category
Car Rental

Reviews

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Michael W.

12/20/2017

Overall

Horrid company all around! See the Orlando news special investigating them for unethical, forceful, and poor business practices. The attorney generals office is investigating them due to hundreds of complaints. Check it out on the BBB website. Rent from Enterprise, Hertz, Avis, Budget but NOT Signature. They charged us 300 dollars for a license plate that fell off their car that was not properly secured by them! Crazy!

Bobby E.

07/23/2017

Overall

A total ripoff. They will bring your car to you still wet so that you can't see It has some minor flaws. Then try to charge you for what was already there. GO SOMEWHERE ELSE.

Alicia T.

04/02/2017

Overall
Selection
Service

This place is horrible. Please take your business anywhere else! Employees are very rude. They make you provide a FULL copy of your insurance declaration if you refuse to use their insurance. I've never been to any other rental car place that does that. They put a $1000 hold on my credit card because I wanted to use my own insurance. They also try and scare you with how many tolls are in Florida and they'll charge you if you don't buy their sunpass. When they brought out the car, it was way smaller than the class I paid for. I just didn't want to deal with these people any longer.

When we returned the car, I waited for an employee to check the car in and sign for it. I read reviews prior and people stated they were charged afterwards. Well we were signed in for no damage and a full tank. Good to go....

Now, TWO FULL MONTHS after our return, I received a phone call from my credit card company saying this rental car place was trying to charge me $350!!!! I told my credit card to stop charges immediately.

Terrible place, rude employees. Seems like they just want to screw their customers over.

T S.

03/17/2017

Overall
Service

Do not use this company! I had a reservation booked months in advance for a highly anticipated spring break vacation in Orlando. First off, I couldn't find a way to get in touch with them to summon the shuttle. Secondly, we had to wait for the shuttle to have availability for us--45 minutes waiting. Lastly, get to the location aND wait in line for over an hour. I see every, single person who had a reservation being turned away. I saw a lot of anger, frustration and tears. My turn finally came... low and behold, they have no car for me. I battled it out for a bit, ended up having to take a taxi to the airport, where there were no rental cars available. I had to call Travelocity (thanks to them for booking this bogus company for me) and they found a rental car at another location. It only cost 600.00! Went ahead and did it because we had lost an entire day because of this horrible rental company. We were not able to go to the beach as planned.
Bottom line: This company was going to benefit from spring breakers coming in with no reservations and charging big bucks. Those of us who had responsibly made our plans a head of time were messed over. DO NOT EVEN THINK ABOUT WASTING YOUR TIME ON THIS COMPANY. IT'S HORRIBLY BAD BUSINESS!

Issy C.

02/22/2017

Overall
Service

NO PLEASE DONT USE SIGNATURE ECONOMY PLEASE. Hice una reserva por Internet y me dijeron que solo pagaria 100 dólares presentando mi segurro full de State Farm y lo hice. Al final termine pagando 216, cuando le hice el reclamo al agente que me atendió "Levendi" al final para entregar mi vehículo y le dije que por qué me estaba cobrando esa cantidad me dijo que eso se resolvía bloqueando 1000 dólares de mi tarjeta y todavía estoy esperando el reembolso. Es muy mala compañía no la usen por favor

Shirley B.

02/03/2017

Overall
Service

Car Parking and car Renters beware!!!! NEVER, NEVER park and leave your car with these people. They will NOT pick you up at the airport on a timely manner. If they pick you at the airport, be ready to sit and wait for an hour plus. Also if you are renting a car with them, GOOD LUCK getting out of there in a few hours. The service is AWFUL and they do NOT have enough people on staff to help. When I went there January 2017 to pick up my parked car the line went all the way outside. Do yourself a favor and DO NOT GO THERE!!! you will thank me later for warning you. The reviews don't lie.

Kalvin A.

02/03/2017

Overall
Service

DO NOT RENT A CAR FROM THIS COMPANY!!!!!!!! READ THE REVIEWS AND GOOGLE THE NEWS REPORTS ABOUT PHYSICALLY ASSAULTING CUSTOMERS

Kristen K.

01/14/2017

Overall
Service

Worst service I've ever experienced with a rental car company, complete rip off. I got a quote online that to rent a car and signature economy was the lowest so I went with them...WISH I DID NOT. When I took the shuttle from the airport to them the lines and wait time were horrible, the price for the rental was $200 more than my quote and to use my own insurance I needed to lay $1000?!? Are you kidding or I could pay and additional $150 and then on top of that they put a hold on my card for an addition $150. They suck and rip you off and if I wasn't stuck there from taking the shuttle from the airport I would have left but I was in a completely different state and had no one to get me where I needed to go other then a rental so I took it out of desperation. Also it's been 4 days since I returned my rental and still did not receive the money from my hold.

Joe B.

01/06/2017

Overall
Service

I tried these guys because the place that I did use moved. Big disappointment. Very busy, very understaffed. They also charge double if you don't have an appointment.
When I returned, the first shuttle was full, and I got the last seat on the second shuttle -30 minutes later. I got to the lot, line around the building to rent cars AND pick up parked cars. There were 2 shuttles there, both drivers were stopped to eat, (3 pm). broke the line to ask if I was in the right line, and got served right away. All told, it took me 2 hours to pick up my car, from the time I went to the shuttle point, to driving off the lot.
NOT happy to wait.
Car renter in front of me was complaining about putting down $1000 deposit for an economy car? Never heard of that before.

Review ImageReview Image
Carmen S.

12/29/2016

Overall

Overall Rating is 0....The vehicles are not well maintained. I was given 3 cars during my one week rental contract. This company offered a partial refund which was never given. No one answers the phone or calls unsatisfied customers back.

Avid A.
Edited: 12/27/2016
Overall

I booked a reservation from the website. On the website it advertised a low daily rate. It confirmed that I had a reservation so I didn't think any more about it. When I arrived at the parking lot, the van was about to leave. I ran in, ran my card, grabbed the ticket/receipt and ran to the van. I was shocked that they wanted me and my husband to load the van because there were no more seats left. Somehow we fit in but no one could wear seat belts because the seats were crammed past capacity.

Getting in behind us was a very angry fellow. He had been grossly overcharged and had been arguing with the manager. I looked at my own receipt. I also had been charged more than 3 times the website rate. Then as the van pulled out, the angry fellow asked if anyone else had been overcharged. Half the people in the van raised their hand. It was an awkward ride to the airport. The driver blasted loud pop music and everyone was cramped like sardines.

I emailed the business asking for a refund once I got to my destination. I told them of my experience and asked for a refund of the amount over the advertised rate I had been charged. They said no. I said that I was angry about the poor customer service and lack of response and would be leaving poor reviews. THEY THREATENED TO SUE ME! Oh, they also send a post stay email that says they will give you a free day stay for good reviews so that tells you something about how honest they are.

Ryan W.
Edited: 12/27/2016
Overall

I booked my self service parking on spothero.com. When I arrived, I was told if I wanted to get on the shuttle to the airport I would have to pay twice the price for valet parking. When I arrived back from our trip, I called and requested pickup. I was told to wait at a specific spot on the ground transport level.

After almost an hour, the van pulls up several spots away and several groups that had been waiting less than 10 minutes (And were obviously told to wait at a different spot) filled the shuttle before we could walk over to it. We were then informed that we could either ride in the back with the luggage or wait an hour again for them to make the round trip to and back from the lot.

So after my family and I make the 15 minute ride on top of everyone's luggage, we get to the office. I am told that I have to pay the balance of the bill for the valet parking, and then they would not even bring the car around. I was given my key and told my car was where I left it (I left it at the office door where a valet driver took it). I had to go walking through the lot to find my own car and drive it up to pick up my family and my luggage.

The moral of the story is, NEVER use this company for anything.

Rich S.
Edited: 12/27/2016
Overall

This is for Economy Rent a Car AKA Signature Car Rental (yes, at 7640 Narcoossee)

Couldn't give a low enough review! Same as everyone else below. Quoted $120 originally, and got boosted to $248 when I hit the counter. They told me ONLY PAPER PRINT OUT to prove insurance. Later I found out that they would have taken my Geico Phone app. The man behind the counter did not tell me that.

Lies, more lies, and a rip off is all I got from them!!

For a FULL DETAILED description of my dealings with them, read this link:

http://www.geek-rant.com/rants/travel/rent-a-car-ripoff.html

I highly advise you find someone else to deal with.

Divorce attorney F.
Edited: 12/27/2016
Overall

Signature car rental is under investigation by the Florida Attorney General due to complaints, including adding extra charges to the price that the renter booked. Specifically, they forced me to pay $9/day for "loss of use" coverage. This violates their own written policy of allowing the renter to decline this coverage and take his/her chance on paying out of his/her pocket.
I booked my car as an Economy rental on Orbitz but Economy doesn't rent cars at Orlando airport. It's a deceptive, if not outright fraudulent practice.

Jitty L.
Edited: 12/27/2016
Overall

Horrible experience. I had the Worst experience so far. I was served by agent Milkaliz and she keep forcing us to buy their complete insurance coverage ($180 a week). We had to call their competitor Hertz to confirm that it wasn't necessary. We ended spending TWO hours calling my insurer to re-draft our insurance papers to their exact liking. To top it off, they charge us $60 for the delaying the reservation and along with additional hidden fees (facility and tire fees ...about $20).

I would never again use their service at EconomyrRentaCar -dot- com

Maria G.
Edited: 12/27/2016
Overall

Never again!
At a pick up it was a total mess, a HUGE line of customers, some being late for their plains. They charged me a fortune for the insurance, even though I tired to decline it. The whole price was three times higher than at my reservation. Because of a long line of customers, the rep was unable to wait for two minutes while I was retrieving my proof of insurance. When I eventually was able to retrieve it, he told me that the contract has been already closed, that he is unable to change it now. He told me to email to the Customer Support and ensured me that the charge for the insurance will be refunded. A week later the customer support wrote that they're unable to give a refund.
Very bad experience.

Sarah M.
Edited: 12/27/2016
Overall

BEWARE!

You will be forced to pay for their insurance even though you have coverage on your credit card and/or personal insurance. The car ended up costing over three times the price I thought I was going to pay.
After my trip I inquired with other car rental agencies to see if this was some sort of Florida law, and I was told that I could absolutely refuse insurance if I had my own.
Economy car rental is misleading and dishonest. All you have to do is read the reviews!!!

Ratan A.
Edited: 12/27/2016
Overall

It is amazing that in spite of so many reviews calling out loudly the same dirty tactics this company is using, it is still not only in business but is getting featured on top by Kayak!! One wonders if there are some back-end payments to help perpetuate these blatantly dirty business. Like several other travelers, I was shocked to find their bait-and-switch tactic. After waiting for 30 mins for a pickup, I arrived at the lot at about 9:30pm with several bags and family and was in position to go back to airport and book with another company. Hence in spite of knowing the fraud they were playing, I had to just pay. Reservation was booked using the credit card. In spite of me telling that my card and insurance company covers rental, they asked that they needed me to pay for extra insurance (which was more than double the daily rate on rental!!!!) unless I produced a paper copy of the insurance coverage!! Showing them electronic proof or having my insurance company confirm over the phone was NOT ACCEPTABLE!! I have never seen that in the US some one can be playing this blatant fraud.

DO NOT RENT from this company. Staff demeanor is as if from a drug cartel or crime syndicate. We did not have any damage on the car. I wonder what other rip-off surprises this company would have produced had we had some incident!!!

Very untrustworthy and unfriendly business.

Ratan A.

Santosh N.
Edited: 12/27/2016
Overall

Absolutely worst customer experience of my life. Here are the list of failures of this company:

1. You have to call for a van to pick you up from the airport. I called and was on hold for 30 minutes. I finally saw the van, flagged it down and we went.

2. Got to the rental place. Waited 40 minutes for service. It took them that long to process TWO customers - imagine if the place had actually been busy.

3. Was told I HAD to take out their insurance. When I said, what if I want to decline. The employee named Ivan Rodriguez said, well, you can take the van back to the airport and try another company.

4. I had booked a full size car. Was given a Nissan Sentra, which is actually a compact. I was too tired and frustrated to complain. But, was still charged for a full size. Will try to get it sorted out today.

5. As we were leaving, I told Ivan that he really shouldn't talk to customers the way he did, telling me to take the van back to the airport. He said - well you were the one who didn't want insurance. And then he walked off.

6. When I returned the car - I asked for the manager. Was informed there was no manager on site! It shows! I then asked for the manager's contact information. I was given his first name and e-mail. I asked for his full name, she said, she couldn't give it out! What kind of business is this?!?!? Does his business card just have his first name on it?

Also found out the company is being investigated by the Florida Attorney General and has been exposed by a local news station.

This company is the worst run business I have ever encountered.

Ann O.
Edited: 12/27/2016
Overall

Coles Notes: I found out that this business was reviewed by the local news for these same tactics 6 MONTHS AGO!!! http://www.wftv.com/news/news/action-9-investigates-car-rental-chain-using-high-/nmtT3/

My invoice from the online booking was around $60 but first they tried to overcharge me by a whole day and then after half an hour of arguing (tired and battered) I realized they'd charged me $200, even after the lady said she'd "take care of it!" By that time I'd left the rental office already.

She definitely didn't "take care" of the hidden insurance fee that was DEFINITELY NOT IN THE ORIGINAL ONLINE INVOICE.

You have to sign the agreement without being given the chance to review it. You sign on a little electronic pad that scans your signature and prints it onto their invoice along with whatever they've decided to charge you, even if they verbally say they won't. I'm not sure it's legal to make someone sign something without given them the chance to look at the charges!

When I emailed them about this, they basically acted like they did on here and Yelp -- victim-blaming and saying that since you "agreed" to it on paper, there's nothing you can do about it. Basically wilfully ignoring the fact that the agreement isn't legal at all.

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