Sand Lake Centre for Advanced Dentistry
7521 W Sand Lake Rd, Orlando, FL 32819
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I have been coming to this dental office for a while. Very pleasant staff, yes I have seen the changes but I am sure is for the best of their patients. Dr. Peters is very pleasant as well as the rest of the staff. They educate you on the latest which I think is wonderful because most of us are not aware that periodontal disease can affect the heart. Was not aware but they were very helpful and explain things to me. Dont mind waiting because any doctors office that you go you have to wait. Sometimes for hours to be seen. Is never that case in this office. I highly recommend it!!!!
I would never go back there again. I went there for a cleaning my appointment was at 1:50pm. I arrived at 1:45pm I didn't leave until 4:30pm. This was only for a cleaning. This is absurd!!!! Everyone was complaining. One patient actually left without being seen. I do not recommend this place at all!!!!
I went in for an emergency when I broke my tooth and the doctor came in for 2 mins and told me I needed a root canal and crown and it was pretty expensive but unpaid cash bc I know I needed it. She came numbed me, left and came back 40mins later and wanted to start but at this point I wasn't that numb anymore so she had to numb me again!!! I heard the assistant saying they didn't have something they need to do the root canal and of course I started to get nervous. An another 20 mins later they start the root canal and the doctor tells me she can not finish bc something with my canals!!!! That's weird that they didn't finish bc of my canals by I just heard them saying they were missing stuff. I go to the front desk to make an appt to come back and 2 women were laughing and speaking Spanish while I'm waiting to make an appt with my face numb and In the end I had to go to a Endo (specialist) bc she couldn't finish my root canal! What a waste of money and time! Very unprofessional and inconsiderate of their patients. Don't go here!
Every time I go to office there is a new person. In less than a year I had 3 different hygienists , every time I go I have a new cavity, I go every 4 months and I get an New cavity? WTH. The Dr is always busy but they always want u to do treatment same day and they make u wait 1 hour with this thing in ur mouth and when u get out of there your jaw is I'm so much pain . I don't think I wanna go back . This is too much
I got to office 15 minutes before for paperwork like I was told but office was still close , a young Spanish lady open door 5 minutes after and was talking to her cell phone while she is giving me paperwork. I waited 25 minutes before hygienist came and got me. Hygienist was really good, she answer all my questions had a great hand. Then she introduce me to dr and dr recommend some tx. I accept tx plan and proceed to have two crowns done, asst was really good and educated and really funny I was in heaven till I hear another asst making fun of me bc I told the asst Ithat was working with me that I was terrified about getting numb. I did my crowns, I got them already del and thank God I saw same asst that took care of me, she eras gentle, and funny so my nerves were not tobad but honestly I don't feel like going back.
09/22/2007Provided by Citysearch -
The staff is friendly. I was given a treatment plan & I specifically asked if there were any additional charges beyond it & told no (at the time). I was very nervous because I hadn't had dental work in years, but the hygienist was very patient. They started the procedure & stopped mid-way. They were confused about my paperwork--what exams had (not) been done & couldn't find my treatment plan. I was told that it was a good thing that I had come in & that I would be rescheduled for the rest of the procedure at no additional charge. To which I replied ""What? Please finish, I don't want to go through this again when it can be finished now, as you can see I'm very nervous."" They replied ""Sorry, we have another patient waiting."" I asked for a partial refund for the part of the procedure they didn't do (through no fault of my own). A worker said that my $350 did not cover a part of the procedure that still needed to be done. It would be another $35 a tooth. I reiterated what I had been told would happen during the procedure that I paid for & asked to see where this $35 a tooth was on the treatment plan. I was told ""I don't know why it isn't there."" (If they even found the plan.) I said that I didn't feel comfortable having any more work done there...please I'd like a partial refund. I was told that the dentist would be consulted about what happened. I received a call 1 full week later stating that the dentist said they would reschedule the dental work at no additional charge & ""sorry"" on behalf of the worker who called, not the dentist. There was no response to my refund request. At my 1st appointment, the dentist made a point to tell me that my work would be expensive, but I shouldn't take chances with my health & that at her practice I could be confident I would receive excellent care. Yet she didn't feel that this situation merited a minute of her time to call me. If I make a mistake, I admit it and try to make it right. I would not trust this dentist.