Roto-Rooter Plumbing & Water Cleanup
320 S Bumby Ave Ste 23, Orlando, FL 32803
Schedule Service OnlineBook Now
The start of my experience with the company was rough as there was a problem that occurred with my initial service and then there was multiple issues getting someone out to deal with the new issue. However, Matthew Rodriguez #1950 came out he listened to my concerns was personable and knowledgeable and made me feel like the company understood my current frustrations and then quickly solved the problem. Before his visit I was concerned about potential using this company again but after his visit and his response to my concerns they definitely will be at or near the top of my list the next time I need a plumber.
We had a clogged double kitchen sink that we just couldn't fix ourselves. I tried Drain-O, boiling water and baking powder, a drain snake... Nothing worked so I called Roto-Rooter, and they had it fixed within an hour. Mike (employee 4957) and Jon (employee 1951) were amazing, and worked with our budget. Thanks guys!
I called Roro-Rooter due to a leaky faucet and the technician, Larry Palmer, came out to fix it. He was professional, courteous, and did the work with a smile on his face. He even went above and beyond and showed me how to replace the faucet because I wanted to do that part myself. He even showed me a few tips and tricks to make it easier for me to do. His work was done quick and efficient and I couldn't be happier.
From the very first call, this was a professional and positive experience, with clear, consistent and always timely advice and updates. From the front office to the field, Roto Rooter excelled in every way.
The actual process and work done by Technician Michael Chambers (finding, clearing and making fully operational an underground drain) resulted in the pulling of standing water away from our house and the resolution of a long-standing problem for our home that had gotten the best of both the original home-owner and ourselves.
We cannot recommend too highly this firm, this particular office and the RR Field personnel we encountered. Furthermore, we have made them our go-to plumber form now on.
Roto Rooter was recommended to us for this job by Robert Thompson of A-Clean Gutter and Screen Company out of Oviedo, and they have certainly lived up to his recommendation - which we wholeheartedly now Pass On to You!
I called on Sunday at 1:45 PM about a Main line clog, and they said a technician would call before 4 PM. I was happily surprised when the tech arrived at 3 PM. Very smart tech, Hypp (tech#4869j was his name, and he was able to snake the main line and clear the clog in 15 minutes. Very happy with the prompt and professional service.
1st time homeowner without a black book of Technicians. Just had a major water pipe leak in my bathroom. By a miracle I found this company. After being up charged by other companies because of the time, it was amazing to obtain a fair price for services. Nino, the technician, was unbelievably knowledgeable and friendly. Before leaving, he ran some test to ensure I was completely satisfied with the service prior to him leaving
$375 for 15 mins of work. Cleared some of the clog I called them out for, but my shower still didn't drain. I called them about 5 mins after the original plumber came out to get him back, but he got assigned another job. Promised another plumber within 2 hours, didn't show up after 5 hours. I ended up canceling the second plumber, I'll just figure it out myself and never use this company again.
I will be writing this review based off of Mikey, your camera technician, and your OUTRAGEOUS pricing.
We just bought our house in June of this year and have had plumbing issues ever since we moved in.
I've been ripped off by plumbers in the past, I wanted to make sure that didn't happen again so I called my mother (who was a home developer) to come out.
While Chadd and Raymond had been working on the clean out, they called Mikey to come out with his camera. He was so rude and condescending. First of all, I AM THE HOME OWNER, YOU ADDRESS ME WITH THE PLUMBING ISSUES. I understand I'm a young home owner, but just because my mother is there, doesn't mean that you address her with MY problems. I am paying the plumbing bill, I am paying the mortgage.
Mikey not only talked to me like I was a complete moron, but he also talked to my mother like she was too.
We had roots growing into our pipe, it's not the end of the world. Mikey tried to tell my mother that if I didn't get the pipes replaced that I'd run into this problem again in 3 days, unless I got his jetting service every 6 months. I've been living in that house for 4 months and this is the first time this had happened. I know I need the pipe replaced but it doesn't need to happen immediately, I'm not an idiot.
While I was talking to my mother about the ridiculous pricing he quoted me ($3000 for 10 feet of piping) Mikey was gloating about how he charged some guy $1400 to do 4 hours of "jetting." He also packed up his stuff and walked off saying "$3000 is a steal."
Cool, sounds like you're having a blast ripping people off. Good for you buddy. Save it for the locker room.
After Mikey had left, Raymond looked at the pricing book and told me that Mikeys estimate was over a $1000 off. The estimate should have been $1956 with a coupon, not $3000.
Due to the lack of professionalism Mikey had, us being charged $600 for a clean out, and the misquote we will not be using, nor will we be recommending, your company to anyone.