Pet Haven Grooming & Spa
5693 Vineland Rd, Orlando, FL 32819
(407) 226-6565Add Hours
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03/27/2012Provided by Citysearch -
I completely agree with the previous review. Josh was awful and totally ripped me off! I took my puppy there a couple times before but wasnt bothered by the service because my dog's hair was matted, so he had to cut him short. The third time, Josh actually nicked him to the point it bled that entire day and now has a scar. Even though I wasnt charged at that time, I should have taken that as a hint to NOT return. This time, all I asked was to trim him a little and keep his hair as long as possible. Now my malti-poo looks like a bald rat and I was charged $70 for ""babysitting"". This place closes at 5pm and I got there at 1pm to pick up my dog. It is ridiculous, and a total rip off. I was most upset as the ""notice"" written in incomprehensible, incorrect grammar, syntax and spelling says patrons will be charged $25 if their pet is not picked up within 45minutes. Do they realize this poor excuse for a notice is NOT a binding contract? Lawsuit waiting to happen!
04/30/2011Provided by Citysearch -
WORST Customer service ever!! A VERY rude individual by the name of Josh severely over charged me because I wasn't able to pick up my cat as soon as he called. I picked my cat up in a timely manor, well before closing hours and was charged $90. I simply wanted to speak with the owner about the situation. Josh would not tell me when the owner would be in and refused to accommodate me as a paying customer. He told me if I spoke to the owner I would be worse off! He hung up the phone on me and ignored my calls. I have been to Pet Haven several times before without any problems until now. Josh is rude, disrespectful and should be fired!
For those of you who may have a concern from the disgruntled person who wrote the only bad review on Pet Haven Grooming and Spa, relax...I have taken my Dusty there for the past few months, since Karen Taube became the owner, and they are great with me and Dusty. The staff thoroughly enjoys what they are doing, they are highly qualified and professional in every way. I would never take Dusty anywhere else. I HIGHLY RECOMMEND PET HAVEN GROOMING AND SPA...call and make an appointment today!!!
03/20/2011Provided by Citysearch -
Now that this place is owned by Karen Taube, the educational level has risen. The groomers are highly educated in their trade, educated in the types of cuts and breeds of dogs and cats, and highly efficient in the grooming process. They advise you what your pet requires for the best continual care and maintenance. They also are very aware of the emotions of your pet so they do not keep them all day. I will never take my babies anywhere else...HIGHLY RECOMMEND!