Orlando Import Auto Specialists, Inc.
2801 E South St, Orlando, FL 32803
Phone: (407) 208-2540
Orlando Import Specialists
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03/23/2012Provided by Citysearch -
Once again another mechanic in Orlando that has staged reviews. Any place with a perfect review portfolio watch out for. This place was suppose to replace a part on my Ford Explorer, which was most likely the shift solenoid. When diagnosed they finally replaced the computer sensor or so I was told. I ask the guy if the sensor could be just restarted. He stated NO! Now, paying for a brand new sensor of about almost 300 bucks and having it been replaced or so I was told I was on my way. The reason he stated was that the sensor gets ""burned out"" from all the heat in Orlando and it was a common problem here in Orlando. I being the dumb*ss schmuck believed this line. On my way I went. Only a few weeks later, while it was still not shifting right and now since the monitor was not working and reset, there was NO Check Engine light AT ALL now on my vehicle and no automatic shutoff. So, driving along on Colonial, it starts shifting wrong and lazily, then almost clunking, I manage to get it back to my driveway and notice a leak underneath it now. So, that part that was suppose to be replaced NEVER got replaced, and now I have NO CHECK ENGINE LIGHT at all on my vehicle, so I have NO WARNING about when something might give out. So, if something goes wrong on my vehicle, since they only reset the whole thing without solving the main problem I can be KILLED without even knowing it. This practice of ONLY resetting the monitor is HIGHLY ILLEGAL and if this is the practice of this place in Orlando, it should not be in business AT ALL!! Another thing he said was: ""Ford Explorers are tricky"", well if they are that tricky then let me take it to a place that knows what they are doing. You should be reported to the BBB to say the least.
08/20/2011Provided by Citysearch -
Joe, Dwayne, and the crew are the best. They fixed a fuel pressure issue on my wife's 2005 Mazda MPV that two other mechanics had failed to fix (and those failed attempts were at a great expense to me). When Joe found the real culprit, it was a faulty valve and cost me about $100.
They have done extensive work on my 1995 Civic as well...they know Honda and Acura like the back of their hand, and have bent over backwards to help me self repairs when I get in a pinch.
In short, their prices are very fair, and their expertise, professionalism, and customer service are top-notch. While in the shop, I've seen them work in plenty of last-minute repairs for customers at the end of the day, just to get people back on the road.
I won't be going anywhere else from now on.
08/13/2011Provided by Citysearch -
I brought my vehicle in for a timing belt, water pump and front motor mount replacement. Their prices are excellent, they use OEM parts and above all great customer service! They did an excellent job replacing the for mentioned parts, but I had an issue with my air cleaner cover.
Joe contacted me immediately regarding the situation. He was cordial, professional and was willing to meet me at the shop during off hours to rectify the issue. I was reimbursed for the price of the air cleaner cover and has made me a very happy customer. Excellent work on a tough job!
06/18/2011Provided by Citysearch -
Hey, I had a problem with my transmission and had my car towed to this shop bc the reviews were so good. I spoke with Joe on many occassions about the car and what was wrong. Joe was very helpful and straight to the point, but he wasn't cold. He understood my finacial situation and did his best to make sure that I was taken care of and that I was getting quality service. He and his staff went above and beyond the requested service and saved me money. I feel good about dealing with this shop and definately will return and have no problems recommending others. Thanks again Joe!!
02/17/2011Provided by Citysearch -
I wanted to find a mechanic shop I could trust with my out of warranty car. Dwayne and company are always right there ready to solve the problem without excessive fees or adding any unneeded work. They give me my car in record breaking time and their work dependable. Their rates are always reasonable and they will use OEM parts when requested. They are great at troubleshooting, too! I highly recommend this repair shop.
01/29/2011Provided by Citysearch -
My son and I drove his Mazda from Dumfries, Virginia. Before we left we did everything we needed to do with the vehicle: changed oil, replaced tires, checked it out bumper to bumper... Everything went smoothly. We got to Orlando and I noticed a not frequent but a strange noise coming from the engine... I said ""shoot, what can this be?"" A friend of my son said, ""it could be the timing belt"". Once again, ""shoot"". Well, to make a long story short. I was already back in Virginia when my son called me from Orlando. ""Dad the noise became too frequent and louder"". ""Holly shoot""!. I started looking for mechanics reviews in Orlando and had the fortune of finding this guys. Joe & Dwayne treated my son very well. Still we were afraid the problem was serious and we're ready to get hit hard basically because we had no idea what was wrong. My son dropped off the car. Soon after that Joe called to tell him: ""Don't worry about it. It was just a belt that needed some tightening"". My son was relieved and I was even more relieved. So my son told Joe ""I don't have a ride now, so can I go pick it up tomorrow?"" Joe said ""no problem"". The next day my son went to pick the car up. Dwayne handed him the keys. My son asked ""how much do I owe you, guys"", Dwayne responded ""you're good. No problem. Drive safe"". So the guys diagnosed the problem. Fixed it. Kept the car overnight and the charge was? $ Zero!!!
Finding honest mechanics in this day and age is as impossibly difficult as finding honest attorneys... Please!!! So if you live or are visiting the Orlando area and experiment a mechanic problem with your vehicle, please DO NOT HESITATE FOR ONE SECOND... Drive safe and take you car immediately to this guys. You won't regret it. This are best professional mechanics in the Orlando Metro Area!!! Nice guys and on top of that honest and kind.
I recently damaged my front tire, rim, a knuckle, and axle brace. Several of my friends told me it would cost hundreds in parts alone from my dealer, and labor on top... I'm on a budget, mind you, and I don't exactly keep an extra two grand ""on the side"" for this kind of stuff. So I went online and searched for shops in my area, and thank God I found Orlando Import Auto Specialists!
They helped me calm down about the whole situation. They offered price options for used parts and new parts, and waived fees for some extra work beyond major repair. They told me what's a ""must have"", ""good to have"", and ""not immediately needed"". It's so refreshing to find a shop that is not going after as much money as they can get. I received daily updates on the phone until my car was completely done 3 days later (which would be at least a week at my dealer).
To make it all better, they honored a Citysearch coupon that applies to my repairs and made it even cheaper!
I can confidently say that I am this shop's newest regular! I highly recommend their service to all my friends.
These guys are the best. After a minor fender bender in a parking garage, I found myself facing a major repair, as a few key components on my axle were beyond salvaging. Since my dealership had charged me through the nose for so many other repairs, I followed a recommendation and took my car to Orlando Auto Imports. I was not disappointed. They went out of their way to give me the most affordable fix possible, without cutting any corners. They even rounded down the final total to an even number, saving me an additional $30 off an already discounted price. I would recommend these guys to anyone. They truly care about their customers, and put out quality work. Definitely worth the drive from anywhere in Orlando.
07/08/2010Provided by Citysearch -
These guys are awesome. We have an Elantra that had gone to a national chain shop for stalling and electrical. After being hit for a few hundred dollars and a car that still acted up, we found OIAS through online reviews. Turns out, a simple replacement of a battery cable and a reattachment of some clamps (that had been removed and not replaced near the air filter) was all that was needed. Best part, because the problems were so elementary, they only charged for the oil change. Other places may be bigger and have nicer waiting rooms, but I doubt they can FIX your car as quick and affordable as OIAS.
11/18/2009Provided by Citysearch -
Being a female, it is hard trust many auto shops and know that they are not taking advantage of you. I have been to OIAS a couple times now and have never felt better about leaving my car in someone's hands than Dwayne and the crew over there. They were patient with me when describing what was going on, recommended what else needed to be done and told me truthfully if it was that important or not. The prices also seemed very good compared to others. After they told me the estimate, I asked how much extra it would be with labor, but that was already included! I was pleasantly surprised. They are very quick working as well. I just have gotten that feeling both times that I have left there, which I have not really gotten anywhere else, that I felt very satisfied and happy with the care my car received...and I didn't feel like I was being ripped off at all! Oh and I saw that a couple other people commented on this as well -- When they were going over what they did on my car, they mentioned with one thing, ""Oh, don't worry, we didn't charge you for that (I think it was tightening something that was making a noise on my car.)"", when other places would have tried to milk you for every cent they could!!
Thank you so much Orlando Import Auto Specialists for the service you do, I definitely will be back again in the future : )
06/02/2009Provided by Citysearch -
Actually, they used to be very close to where I live, but I gladly drove to their new location today. I continue to shake my head in disbelief and appreciation when they're done with my car - they will not do any unnecessary work; they will tell you if a concern of yours is not something you need to worry about; if what you need done costs more than you hoped, you can rest assured that you you will get the very best care at the best possible price - you do not need to get a second opinion; the first time I went to them was for a second opinion; now they're the only opinion I need.
05/27/2009Provided by Citysearch -
I've owned a 2005 TL for a little over a year now and would usually always go to the dealer for service. I do the simple things like change my oil, except when it doesn't go as smoothly as planned. I found their shop online thru citysearch and saw several great reviews, so I decided to give them a chance.
I came in with a bent/smashed oil filter I couldn't get off, and they fixed it for me for FREE. I brought in the replacement oil filter and remaining oil to replace what was lost from the filter and they didn't even charge me! I even tried to give Joe $5 for a tip and he wouldn't take it. Every other 'corporate' shop I called wanted to charge $20-30 for a full oil change.
Anyway, this shop is awesome. I am coming here for all of my work in the future. So long as they warranty their work as well as the dealerships and charge less I'm in.
02/24/2009Provided by Citysearch -
Our Toyota Prius developed a clicking sound on the driver's side after we traveled to Orlando from Michigan for vacation. We searched online and found this place with the great reviews and decided it might be worth the drive (22 miles) from where we were. It definitely was! Joe was concerned and knowledgeable and was able to locate our problem in spite of the fact that the car (naturally) stopped making the clicking sound in his presence. Our car had been in an accident and the body shop had left some things out of place or not tightened down. Joe fixed those as he found them, but still kept looking for a more definite cause of the noise. Then he discovered it: the cable to the anti-lock braking system was in such a postition that it was hitting the wheel and wearing away as we drove. Joe re-routed the cable and taped it so it wouldn't wear any more We were on our way in no time, feeling confident that the problem had been fixed. What excellent service! Thanks, Joe! And thank you to the others who posted their reviews so we knew where to take our car.
SECOND VISIT 4/15/10 -- over a year later
Back home in Michigan a few months ago I had a problem with the driver’s side headlight on my 2004 Toyota Prius. The light would go out while driving, but if I turned my headlights off and then on, the light would stay on for a while. I took it to the dealer who recognized the symptoms and warned me to expect an expensive quote. Sure enough, replacing this high intensity light bulb cost $494! I had to wait for the part to come in and then schedule a 3.5 hour appt. My experience was not unusual. I found many complaints on the internet about the problem and the cost.
We came to Orlando on vacation and discovered that the passenger headlight had developed the same symptoms. Luckily we knew to call Orlando Import Auto Specialists today because we were so impressed with them last year. They were able to change the light bulb in a half hour on the same day we called. The cost? $100!
Joe amazed us by remembering us and last year’s problem. (Trust me, we’re not that memorable!) Once again, we were impressed by their friendliness, expertise, and concern.
Also, ignore the earlier complaints from others about the location. They moved in May, 2009 to a much better location on E. South St.
01/21/2009Provided by Citysearch -
We highly recommend Joe & Dwayne, because they are both honest guys!!! What more can you ask for? Before we had our car towed to OIAS, we got an accurate estimate over the phone by describing what was wrong. They called us when they had a look at the car and confirmed what repairs they were going to complete. Joe went out of his way to help us. If you have auto trouble, you'd be hard pressed to find a better team to take care of your car. We will be going here from now on - fair prices for quality work. Excellent!!!
12/12/2008Provided by Citysearch -
I moved to Orlando in 2006 and wish I had found Orlando Import Auto Specialists when I first moved down. I've had a hard time finding an honest mechanic in town. I almost gave up and did a search and came upon citysearch and read the excellent reviews on Joe and Dwayne's operation. So I took my 1990 Accord in to be diagnosed. From the moment I met Joe to when I left their shop I kept on checking off all the good things everyone has said on this site and they were all TRUE! I have finally found a shop I can trust and they haven't even worked on my car yet. Well, Joe diagnosed my car in minutes. He clearly stated my options and told me everything I needed to think about. I walked away with a full knowledge of the problem. He even did a free transmission adjust so my shifting was to spec. From now on I'm taking my vehicles to OIAS.
10/22/2008Provided by Citysearch -
Do not let the location fool you, this is where you want to take your car! I went in to their business because of transmission problems. Joe quickly diagnosed the problem and offered his professional advice. I needed a new transmission. However, he noticed my 'Certified Used Honda' sticker on the windshield and explained that this part was still under warranty. He referred me to an associate of his at a local dealership, and the entire repair was covered by the warranty.
Joe could have tried to install a new transmission and charge me thousands for it, but he took the high road and has a customer FOR LIFE because of it. I highly recommend Orlando Import Auto Specialists!
09/05/2008Provided by Citysearch -
Everyone in my office goes there to get their cars fixed. There is no reason to go to another garage, this place is it. These guys are experts, honest, nice, helpful, quick, and the waiting room is very cozy. It would be stupid to go to any other place.
06/27/2008Provided by Citysearch -
As a hands-on engineer type, I hate to let anyone else touch my car - I usually do all maintenance on my 80,000 mi Toyota, 240,000 mi Honda, and 230,000 mi Ford myself. However, the Honda needed an air conditioning recharge/conversion and I wanted to comply with EPA regulations, so after reading reviews I brought it here.
Don't be put off by the location and homely building. Just think of it as though you're bringing your car to your knowledgable friend's house to be maintenanced - that's practically what the experience is like. Joe and crew are very personable. More importantly, they're the most skilled troubleshooters you'll find. I was impressed at the numerous troubleshooting competitions they've won and their ASE master certifications.
Even though it's a highly skilled, small operation, the A/C service was half the cost I expected. The next time there's something I can't do myself, I'm taking my cars to these guys.
05/29/2008Provided by Citysearch -
Wow, I can?t say enough about this place. Quick, friendly and honest! I was so happy that I?m looking for other things wrong with my car so I can bring it back. I just got a brake job, but feels like they tweaked up the whole car. I was missing two hubcaps and they happened to have some extra and threw them on free as a surprise. My car is 14 years old and had a loose piece of carpet and jammed air vent that they also adjusted without charge. These are the little things that you know and wish mechanics could do in a snap but never do. Well this place did it! Other places would have charged ?diagnostic fees? ?shop rags? ?disposal fees? etc. and though I?m sure its built in somewhere you don?t feel nickel and dimed to death and the price was still good. I went in for a brake job and felt like I got a whole lot more. - don't know why someone had a con about the waiting room. I understand that it?s not so pretty and there?s no chase lounge, internet or cable available while you wait but come on, it?s a dirty car repair shop. Oil and brake pad soot isn?t all that pretty.
05/28/2008Provided by Citysearch -
I was about to go on a long trip and needed an oil change. They gave me the oil change, but called me and told me I needed a new water pump. They said it was leaking and I would have made it halfway. Every time i go and get work done, they check a lot more than what is needed. They are fast and very thorough. Always with a smile and good sense of humor. I wouldn't go anywhere else, you shouldn't either. They have serviced my van for the last 120,000 miles. It is running as smooth as the day I bought it...