Long's Bridal & Alterations
11039 E Colonial Dr Ste A, Orlando, FL 32817
(407) 381-2535Add Hours
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I've gone to Long's Bridal & Alterations several times in the past for dressy pants. This time I took 2 beautiful dresses to be altered. They finished the process one week before they promised and they did a wonderful job. The dresses fit me PERFECTLY from top to bottom, front and back. My husband has taken several business suit pants there as well and they do a perfect job. Thanks to Long's Bridal & Alterations I am able to wear my awesome dresses freely with no flaws. THANK YOU!!!
I have been going to Longs Bridal for years and wouldn’t go anywhere else! I went to another alteration shop and they messed my stuff up and I was recommended to go to Longs and have been going ever since. They make my suits and dress shirts fit like a glove. That and the girls that work there are very nice, professional, get everything done quick when I need it which is sometimes right there and then, and the ladies are definitely easy on the eyes! I give them 5 stars all across the board!
05/07/2012Provided by Citysearch -
On March 20th I took my Wedding Gown (new, never worn, with tags) to Long's Bridal on East Colonial. The dress fit me perfectly. I needed no alterations other than a bustle put in the back. I felt like a princess. Gwen, the manager recommended that I get the dress cleaned after she noticed a small speckle of makeup near the zipper. She said that steaming the dress would be an additional $99 but would get out the wrinkles and the speckle. I agreed. When I arrived to pick up my dress a few weeks later on April 17th I was shocked to find my dress was hanging in a dressing room with two large palm sized scuff marks in the back area on both sides of the zipper. I called The manager (Gwen) into the dressing room and asked her about the marks. She told me that the dress was already like that when she got it. I disagreed and told her that I would have noticed something that extreme. Gwen then told me that she would be willing to clean the dress for an additional $99. That's when I reminded her that I had already been charged for the cleaning. In addition to the stains, some of the pleating in the back of the dress was coming undone. I pointed this out to Gwen. She told me that it was suppose to be that way. I told her that it looked out of place and not at all like the condition I had left the dress in. She then told me that she would get the stains out free of charge, and look at the pleating. I was instructed to come back at 5pm to pick up the dress. I left the shop visibly upset. About 5 minutes later the Gwen called me to tell me that the stains had come out of the dress. When I returned and viewed the dress in dim lighting the stains appeared to be removed. However the pleating in the dress was still hanging down showing the threading underneath. When I questioned The manager she told me that it would straighten itself out during wear. I expressed my concerns about the pleating and also told her that I did not feel I should pay for the cleaning being that the dress was dirty when I went to pick it up. She told me that the dress had been cleaned and its easy for things to get on the dress. I paid the remaining balance and went home to try on my dress. In normal light it was then that I noticed that faintness of the stains and that the pleating she mentioned was still out of place. I immediately called the manager in a panic expressing to her that the stains were still visible and that my pleating was altered. Gwen told me that I could bring the dress back in two days and that she would take a look at it. Unfortunately my wedding was in four days and Long?s was closed the following day. When Long's reopened on Thursday I called and spoke with Gwen and told her that the dress was being cleaned and repaired by another shop due to the short notice and that I would like a refund for $99 to cover the cost of repairs and cleaning with the other shop. It was then that Gwen told me that they don?t offer refunds and that I could take Long?s to court. I was denied to opportunity to speak with the owner and Gwen also refused to provide me contact information for the owner. My wedding was two days away. I paid Long's $156 and ended up having to pay another shop for the repairs and cleaning.