Greenberg Dental & Orthodontic
7319 W Colonial Dr, Orlando, FL 32818
Greenberg Dental & Orthodontic has not yet specified accepted insurance plans.
Greenberg Dental & Orthodontic has not yet specified any specialties.
7319 W Colonial Dr
Orlando, FL 32818
Phone: (407) 203-6250
Phone: (407) 601-7922
Primary Phone: (407) 203-6250
Fax: (407) 294-1577
TollFree: (800) 786-1613
Insurance: Delta Dental PPO, DeltaCare USA, Delta Dental Premier
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I receive calls from them ALL the time. I am not a customer. The weird thing is that, though caller-ID says "Greenberg Dental" it's always some non-sense about credit cards (I don't even have one). When I try to speak to a representative by selecting that option, the man who is speaking to me ALWAYS hangs up on my while I am politely asking him to not call me anymore, and take my number off of their list. I have called the '1-800' customer service number, for a DENTAL place, and all you get with that is BS about buying car insurance. If I get one more call, I am suing them. I am serious like a heart attack about this. Greenberg Dental is either a scam, or someone has hijacked their number to use in scams. The lawyer I spoke with says it is a slam-dunk case. I urge everyone else to sue them too.
They put 4 crowns in my husbands mouth and within a couple weeks they fell off. He had to have them put in again and two of them came off again and two cracked. It took 8 months for them to set up for him to go to one of their specialist to have the teeth evaluated. Meanwhile my husband walked around with nothing over two of his teeth. He has been dealing with this for a year now. I was seen by a specialist at another practice a couple of months ago and had work done under my PPO plan. The dentist stated I had a cavity under my bridge. I went to Greenberg to see Dr Edwards for a second opinion and let him look at the xrays given to me by the specialist. He said there was nothing wrong and made no recommendation. A month later I called Greenberg to let them know I started getting dull tooth pain off and I needed to have it addressed. The specialist does not take my secondary insurance so I need Greenberg to do the work so it will be covered. When I explained the insurance situation to the ladies, including Liz the office manager, and informed them I am having pain now they immediately started giving me the run around. They kept telling me Dr Edwards made no recommendations a month ago and to go back to the other dentist. I tried to explain over and over to three different people for two days that I couldn't get the work done by the other dentist because they did not accept my insurance. I explained also I wasn't having pain then but I am now. They just kept telling me to go to the other dentist. I am not understanding why what I was needing and explaining was so complicated. They were very unhelpful, disrespectful and rude. I truly believe the issue was the dentist was offended that I went to another practice so now he doesn't want to do the work. The ladies had me so stressed that I just told them to copy my records and I would pick them up and take my business elsewhere. So if you want bad dental work and poor customer service you have picked the right place.
DO NOT go to this office, or any Greenburg office. They do not answer calls, their answering service is rude, and has refused to take messages, and they have lied to me multiple times on how much I owe. I was given a bill for recent services rendered, and I paid in full. Months later I an now receiving ANOTHER bill, saying I have to pay more, after being assured I would not. Because I asked. Do not trust your teeth or your money to these people, as they do shoddy work and charge a fortune. Even with insurance. Just go somewhere else and save yourself the hassle.
I have been 10 years as a patient at this office. Recently is getting harder and harder to make an appointment by phone. If you left message they won't call you back. You need to try and try many time until you reach the office front desk. I like my Dentist at this office. But just waste my time just to make an appointment. Front desk staff are rude to customer.
Typical wait times in this place are 1-2 hours even if you have an appointment. This is the orthodontist. If I hadn't prepaid for my daughters dental work I would have changed. Also good luck calling this place because they never answer their phones. And they take at least two weeks to call you back if you leave a message. So if you break a bracket you are better off waiting until your next appointment to fix it. And then they lecture you for waiting... Um maybe if you answered your phones so I could tell you she broke it then it could have been fixed sooner. I think they way overbook too many people. Oh and get some new movies too the same three have been playing for two years now!
The level of frustration I've experienced with Greenburg Dental is unreal. I can't fathom the poor treatment that I've continuosly received at 3 different offices. Time to switch!
When I finally obtained insurance through my employer, Greenburg Dental seemed a good choice due to the number of offices….somehow that was an assurance when I had nothing else to go on. Now, all of my fellow employees mock me and refer to Greenburg Dental as the Wal-Mart of shopping plazas and the Carnival of cruise lines. I understand all too well why Greenburg has the reputation that it does. Even though I had heard things and probably could have changed early on, I wanted to give them the benefit of the doubt because they were assigned to my insurance policy. My experience has been nothing less than traumatic. I see that some reviewers had positive experiences, and I’m wondering if they visited a different office. How could there be such a divergence? Maybe it is because I’m a minority…I see very few people of color visiting there and I go monthly for ortho. There is always a wait and the regular office staff are never very accommodating.
Dr. Stewart has been a pleasure to work with, and now he will be leaving…go figure. The rest of the office staff has not provided the same level of professionalism, kindness, and concern as he has. Rude and apathetic, yet control freaks is how I would describe them. On my latest appointment, there seemed to be 15 office personnel standing around and having a good time chatting it up, but each time I asked a question, they got very busy. I had to wait an over an hour for my daughter to see the dentist. This was my second trip to the general dentist, as last time he was too busy…I waited an hour then, too. My mom came down from Ga to bring my daughter in because I’m a single parent and can’t continue to take off work because the office can’t get their act together. They refused to see her even though I had a notarized letter and appeared in person to give authorization a week ago. I came to the appointment anyway and still had to wait over an hour because I was told I have to be there for the entire visit…which was a 30 second consult to inform me that the dentist couldn’t do anything and I’d need to be referred. You’ve got to be kidding me! I was livid. How did that make any sense? They seemed to derive pleasure from making me wait over an hour only to refuse service to my family. I’m only trying to do the right thing for my daughter. I’ve never had problems of this magnitude. This level of complication should not be experienced anywhere…but especially in a company such as this.
08/07/2011Provided by Citysearch -
Please do not go to any of their offices. They do not treat their patients like humans but like used auto cars which they consider need more repair than needed. We pay them premium amount for their work and instead of fixing the problem we go in for, they damage something else on purpose so we continue to go back to them. Even if your gutt tells you that you do not need additional work, they recommend you like you need new tires when you only went in for an oil change, go for teeth cleaning and they tell you you need a root canal or something else. This is just a gimmic to make extra money...I paid a huge amount to get a crown on my tooth that had a filling, they recommended I should get a crown, I did, year later crown chipped, went back in, damage a nerve and Dr. drilled out the old crown and in that process she drilled out what she should not have. Now they dont give a damn what happens to me...customer service has not returned my phone call in 3 weeks!! Just avoid this practice...there are too many other who would give you a better service for your money.
08/01/2011Provided by Citysearch -
All these reviews are true. You will wait for hours, receive terrible service and pay high fees. I had a root canal and a crown. The roof canal is still infected after four months and the crown does not fit. Their solution was to clean my teeth. The dental hygienist thinks she is drilling concrete. They book up ten people an hour. The dentists and other ""specialists"" rotate around. All offices are the same. Run away as fast you you can. One star is too high.
03/22/2011Provided by Citysearch -
Kissimmee location. Great dentist worst office staff I ever dealt with in my life. Major surgery. Estimated time of partials to be delivered 7 to 10 days. 5 weeks later recieved a call parts are in schedule your appt. The first opening is 2 months out! EXPLOSION. After 5 calls got in the next week. In for follow up one month later. Needed partials adjusted. Thats another doctor see the front desk.NOPE not today! First appt. 3 weeks out! For an adjustment! Place is always packed with paitence. ALL ABOUT THE MONEY$$$$ JUST LIKE THE REST OF THIS COUNTRY TODAY!
02/28/2011Provided by Citysearch -
They dont even deserve the 1 star .... EMERGENCY took 10 days ... when the situation had gotten soo bad and i called for super emergency they said [ we will calll back within 30 mnts ] and they never called back , when i called again they said they are not allowed to page the dentist more than once , so what ever you're in pain screw you , just let the dentist in a good mood and dont bother him with your emergency . till i gave them a headache calling between 5.30 till 9.30 pm they said our offices closed now , you should go to the ER ... that was the beginning no need to describe LIAR employees , Rude , bad timing , Even the Costs you feel its up to the Dentists and the Orthodontists .. what ever you insurance or your benefits .. they make it up to what they like ... LUCKY ME i canceled everything before they even work with me and i went for another Dentist .. PEOPLE NEVER EVER TRY GREENBERG