Fam Towing and Transportation
Orlando, FL 32809
|Mon - Sun:|
My insurance reimburses me for towing if I choose a towing service that is not their own. All they need is the receipt. With that said, I chose to give Sam and Fam Towing and Transportation a chance because of the reviews I read about them. The tow and transport went oh so very smoothly. He was professional, arrived in a timely manner and got my truck onto his flatbed without a hitch. He really took great care of it. However, like I said, all that I needed was the receipt for the transaction. He assured me that his payment app would get it to me. Even after I tried to get a written receipt, he insisted. I agreed and now almost two weeks later, not only have I not received my receipt, but he won't return my calls or texts. I'm no longer going to chase him, however I hope that whoever reads this review makes absolutely certain that if you need proof of the tow from him GET IT ON THE SPOT! Taking his word was a mistake and one that I hope to prevent someone else from making. His follow-up is terrible and his communication is a huge problem in need of a lot of work. Otherwise, he's pretty good.
I was on my way to work when a rod started to knock. After words I got in contact with FAM towing and transportation, at an early AM, and was in communication with in a minute! They towed my car 50 miles, most don't even got past 25! Within minutes I was given a time when I could expect them to arrive. Then the driver Sam was an A+ person and used finesse when handling my baby (car).