AutoNation Chevrolet Airport
5600 Lee Vista Blvd, Orlando, FL 32812
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Bought a used car 4 days ago. The sales service (Ziad) was great and we got a great deal. Traded in our old vehicle for a decent price and drove away that night with our 2014 Chevy Traverse. We love the car. We did have a tire issue yesterday, but the service department was willing to work with us and took care of the issue. Would definately buy another car from them and will be recommending them to friends and family.
I had a very disappointing experience this morning. Arriving on time for my 9:30 appointment for an oil change and recall repair for my 2014 Stingray, my service advisor stated my car would be done shortly. One and one half hours later my advisor stated they were "really backed up" and that my car wasn't even in the garage yet. He offered to take me home and pick me up at day end. I told him this was not acceptable, especially after a 1.5 hour wait. I asked for a loaner car as I had other errands to do today and was told this was not
possible. At this point I asked for my car. The service manager approached me and apologized and asked me to reschedule to which I refused. As a loyal customer since 2007 and having purchased 2 Corvettes from this dealership with complete service loyalty, I expected much better. There are other Chevy dealerships in Central Florida and I will take my business elsewhere.
This was the WORST experience and WORST customer service I have ever encountered. Sunday, I take my Infiniti G37 hard top convertible to Autonation Chevy Airport in order to test drive a 4Runner and have my car looked at for trade in value. I was told "The sales manager will test drive your car and drive it around the lot while we test the 4Runner." Nothing was said about testing the top. When we came back, the Sales manager, Denise, said, "I put the top down but it wouldn't go back up." We left the dealership and brought the car to Infiniti the next day to find out there was a blanket jamming the top mechanism. Essentially, Denise hadn't checked the trunk for debris and the top was now malfunctioning. Infiniti charged $160 for the diagnostics. After several phone conversations with Autonation, that went nowhere, we went to the site and had a conversation with the GM. This man, Younes Bougrine, was so awful to us. He admitted fault but states that Denise was his most valued employee. I had to ask him to lower his voice, he continually interrupted me, and he dismissed our request for Autonation to cover the diagnostic fee. There are more examples of his arrogance and pure lack of consideration for customer satisfaction that I won't even bother to type here. Again, I will state plainly, this was the MOST AWFUL experience with customer service of my life! IF you choose to give these people your money, you are making a HUGE mistake!
I just made a deal on 9/23/15. It took a little over 4 hours. I waited because it was the car I wanted with the inside color combination I wanted. Sales rep was nice but new. So he did not told us the right info. Price was about 1k over the value, but they did not negotiated with us. Again, it was the car I wanted. Anyways, I called yesterday and today requesting some info. No call back. Will NEVER use them again!!!!
BE AWARE WHEN BUYING USED VEHICLES FROM THEM!! I stopped by to look at used trucks and found a white one I wanted and was told by both the sales man and floor manager that the truck was a certain price. I proceeded to take it on a test drive and after went in to do the paperwork. Only after they knew I wanted the truck did the general manager tell me the price was wrong and jumped $2000 over what I was told. Needless to say I left without the truck and I felt like I was getting the shaft because they thought I would have paid more. Then I get a rude call from the general manager telling me that I shouldn't have even been on the used car lot because it was off limits and they quoted me a price on the wrong truck and not the one I test drove. But it was not there fault. BE AWARE WHEN BUYING A USED VEHICLE FROM THEM!!
The service department was below poor but that was the lowest score they had. Made an appointment early on Sunday to have my car serviced, I explained to the lady I had the FMMP (the free service package I BOUGHT with my car that comes from Chevrolet). She told me to just bring in my FMMP info and the service will be covered. Sunday morning came, I parked my car in the service bay and asked if that is where I should leave it for service, the man who greeted me (which I later found out was the manager of the Service department) responded with "I am the only one here, what do you want?" I explained to the man I made an appointment to get service done since my FMMP emailed me and just said i need to come in for service, but did not say what. The manager got my paper work (which had the wrong model of car on it) and proceeded to ask me what service had been done on the car. I told him I bought the car used, so I was unsure. He then responded with "Oh, well let me call the dealer you bought the car from" (which was New Smyrna Chevy which was an amazing experience) "and talk to them." I was unsure of why he was calling but I said ok and waited. He made a few phone calls then came back and said they were not open til 11, so I had to pay for the services (of which were still undetermined). I told him that no one told me on the phone I had to come in to Courtesy Chevrolet when New Symrna Chevy was open so they could call about my FMMP. The manager of service then replied with "Well I can't just give you a free oil change." Since I was already having issues, and he seemed very unprofessional and rude, I asked him who the manager was and if I could talk to them. He then replied with "I am the manager, you're talking to him." So when I asked who was above him he gave me a quick name and said "but he is not here." So I asked the man for a phone number that I could call. He pointed to a sign then started to walk away from me. I then said "Excuse me, can you show a little customer service and at least write it down for me?" He then scribbled the name David Vega and walked away. I wish I would have caught the managers name, but I was so shocked at the rude and unprofessional manner of this man that I never caught it. Of course, the dealership does not have any names posted on its website, and with good reason. I'm sure they get enough complaints that they don't want people to know who they are. But if you go on New Smyrna Chevy's website, they have pictures and names of all the staff. I have left a message for Mr. Vega, I will update with his response.
I have to admit that I am a little skeptic when it comes to someone working on my vehicle, but Ian, the service rep, put me immediatle at ease with his caring personality. Escpecially on the delivery of my truck the first time they performed engine work. He and I found that the detail shop that had washed it had rubbed something on the back fender when they were moving it. He immediatley acknowledged the issue and was quite apologetic and needless to say somewhat embarrassed. Again, I was a bit upset, because he we go, another issue with a service department. But he assured me that he would take care of it. He had me in a rental car, courtesy of his shop, and I was set.
On my return, he once again greeted me like a true friend, welcoming me back to the service department.
The delivery of my truck took all of 5 minutes once I stepped foot on the premises. He dropped everything to give me service.
On another visit, because again the truck was experiencing troubles with the engine, I was greeted by Ian. He took the truck, and I informed him that I was planning on taking a long road trip out of state, and this was going to put a dampener on my plans. He immediatly called corporate and put me in a rental for as long as I needed it, paying for everything, including insurance.
I have been going to this service department since.
I would highly recommend anyone who owns a chevy vehicle to call this service department, because they know the true meaning of "TAKING CARE OF THE CUSTOMER".