Best Rate Car Rental Inc
7450 Augusta National Dr, Orlando, FL 32822
No coupons available
DO NOT GO THERE EVER! Their cars are to old, their prices do not match with prices displayed on their website, and at the end you pay much more than you expect. The owner is totally rude, and she only wanna know about money. Tolls are not included and you have to pay them as you drive. It is little enterprise, not very known, located in a Hotel close to the airport, but in the middle of nowhere. ZERO stars!
BAD. The costumer service is really bad! Cars are very old. Si usted habla español no llegue allí. El trato es pésimo. Los carros están en muy mal estado, cuando hicimos la reservación nos dijeron una cantidad y cuando llegamos a la oficina una completamente distinta. Si usted quiere pasar unas buenas vacaciones no llegue a Best rate car rental. NO SIRVE. Zero Stars
Zero Stars! Agent spoke with heavy foreign accent. Required a credit card to hold reservation, which I gave. I then asked if there was a cancellation fee; was told they would charge $50 to cancel (despite yellow pages statement of no hidden fees). When I said I did not want to rent under those conditions, agent said the fee would apply. When I objected, she hung up on me.
02/03/2009Provided by Citysearch -
I rented vehicle from Best Rate Car Rental, inside the lobby at Hawthorn Suites Orlando Airport.
One week rental, including insurance, close to $400.
As my business plans changed, I returned the vehicle after two days, but was denied a refund, as there is a clause in the rental agreement paperwork, that states : "" Rental shall not be obligated to make refunds for early termination.""
I have not received any refund whatsoever, despite a follow up 'phone call to Marlin Aziz, the counter manager, inside the Hawthorn Suites lobby.
I recommend to all, to avoid Best Rate Car Rental, when in Florida, so that this trap cannot be sprung on future, unsuspecting customers.