Band Room Central
3233 Curry Ford Rd, Orlando, FL 32806
Wheelchair Accessible: Yes
Parking: Lot, Free
No coupons available
If anyone wants to rent or buy an instrument from this location, I suggest you turn around and look for a different place, because here, you'll only be let down.The Band Room has been nothing but an inconvenience to me and my instrument. For example, the free repairs. While the offer is very appealing, I cannot tell you the amount of times I've sent my instrument in for a repair and have it come out with five other problems that weren't there before. I've learned to repair my instrument MYSELF because it's this is just outrageous and something I no longer want to put myself through. Not only that, but the wait time for my instrument return is ridiculous. I've been without an instrument for up to weeks at a time. The instruments themselves aren't up to par either! I will be soon returning my rent-to-own instrument because I cannot handle this anymore. I am sick and tired of the terrible service I've gotten here, and I would never, ever, recommend it to anyone, not even my worst enemy.
The customer service at Band Room is horrible. They are snobbish unless your instrument is top-tier, curt and minimally helpful in how they answer questions, and inflexible if you have a need to get something done quickly. We highly urge anyone looking for a service or support business for your musical instruments to give someone else your business.
06/27/2011Provided by Citysearch -
Instrument repair technician Soell Lugo is the best. Somehow I bent a key on my clarinet so the pad didn't seat right and some notes wouldn't play. He fixed that, plus a few other things I hadn't noticed, and WOW is it better! Fast personal service at fair pricing is tough to come by these days, but Band Room delivers. Thanks!
10/16/2007Provided by Citysearch -
I did not like their customer service at all. I called there on Friday and spoke to the owner (the employees said that's the only man i could have spoke to, so I'm not sure) Anyway, he said we could come in Sat. b/w 9 & 4 to exchange to instrument .I arrived at about 3:30 on Sat. and a girl right away says we have to have approval from the people you make payment to didn't even ask to see my paperwork, and said that if they weren't in, then there's nothing they could do that day. said they could deliver to the school. I had explained to the man I spoke with Friday that I specifically was coming in on Sat. so that my son wouldn't have to wait till Wed. so he wouldn't get further behind on the trumpet. He never once said it would require verification and that I should get there at a specific time. So another girl is at a desk right there using the phone to call this company (which was closed) They said someone was online who could approve the transaction (she was referring to the computer right there). The girl then says he says ""no"" he doesn't do approvals if he's not there. So the same girl then says out loud with my three kids standing there ( my kids are 16, 11 & 4). ""He's a f***ing liar."" I'm sorry this is a long story but I'm furious with that company. FINALLY they ask to see my paperwork (that I had offered them since the beginning) at which time they saw that I hadn't even made a payment yet so I didn't need ""approval"". Then the proceeded to say all they had were new trumpets and the monthly fee would be higher than the clarinet. To which I told them the man on Fri. had said they would be the same price (b/c I did ask) and never did he say they only had new trumpets. So anyway, we finally got the trumpet for the same price as the clarinet. But it was such and unprofessional experience and hassle that I never want to deal with them again. Because the boss was very cut and dry on the phone also on Friday, not friendly or pleasant.