ASSOCIATES, IN DERMATOLOGY
7932 W Sand Lake Rd Ste 202, Orlando, FL 32819
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7932 W Sand Lake Rd Ste 202
Orlando, FL 32819
TollFree: (800) 827-7545
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I was a patient in 2014 and had a very good experience. However, this time I cannot rate it low enough.
I made an appointment a week ago, when I came in, I was made aware of a balance from 2014, after waiting 20 minutes in the waiting room. No time in over 3 years did I receive a monthly or even quarterly statement to know of these charges. When I spoke to the insurance specialist, she blamed my insurance company. They had paid in full 2 of my 3 visits in 2014. There was one that was unpaid. She could not give me a reason why.
My issue with this is... why was I not made aware when making the appointment. Also, in a weeks time, no one verified my insurance for this appointment. And at no point did they accept responsibility for their lack of communication.
Being a Physician myself, I would be out of business if I handled my patients this way.
"Hello, welcome, you have a $1000 balance from 3 years ago, do you want to set up a payment plan?". "Oh, and we don't know your co-pay today or even of this visit is covered on your insurance."
Unprofessional business practices!
Their insurance specialist was rude, pushy and uniformed! Their billing department should be a little more proficient in sending statements.
I actually had to ask for a copy of my complete records to be sent so that I may handle this.
If you had not heard from a Dr, would it be wrong to assume that the bills were paid? Is it my responsibility to make sure that they are doing their jobs and collecting payment?
Well, in my practice, I do all of that and do not expect my patients to do anything other than arrive on time. It is my responsibility to make sure that insurance is verified beforehand, proper payment is taken at time of service.
Dr Steppie was great, 3 years ago. However, he is not seeing patients, and in an administrative role. Well, please step up and overhaul your scheduling and billing dept.
I was told over the phone that the intial office visit was going to be one thing then months latter receive another bill for additional charges.
This office lies and don't are anything about you. RUN and stay away from this place.
My rating would be zero stars.
After 4 months of treatment I have been asking Dr. Olga to authorize a refil for my son in order to continue with his treatment and just never happened. I called 5 times to heard the same answer"to wait for her response" and just never happened. Waited in line for more than 30 minutes they never pick up the phone. It is so sad that a "Dr in dermatology" don't have 3 minutes of her time to call a pharmacy and authorize a cream that she prescribed. I would never recommend this group to anyone. You can see that just the money talk!!!! Bad customer service, never care about people!!!