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Your Pets . . . Our Family!

Business Description
Our goal here at Animal Emergency Center has always been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. The Animal Emergency Center team displays an unrivaled commitment to our clients through continuing education, technological advances in veterinary medicine and service, and most importantly, administering compassionate care to all pets entrusted to us.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Hemo Solutions, Heska, MWI, Zoetis
Payment method
debit, cash, all major credit cards
Location
We are the north west corner of Lake Underhill Road & Goldenrod Rd. We are just off the 408-Goldenrod Road exit.
Neighborhoods
Azalea Park, Orlando Executive Airport
Amenities
Free Parking Free Coffee Wi-Fi Available Open on all Major Holidays Emergency Services Available
Languages
English, Spanish
Accreditation

BBB

Associations
Presenting Sponsor of the Winter Park Pet Costume Contest & Doggie Art Festival.
Categories
Veterinarians, Veterinary Clinics & Hospitals, Veterinarian Emergency Services

COUPONS & DEALS

No coupons available

Reviews

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taffysmom

10/27/2013

Overall

Worst place on the face of this planet. The reviewer from 2008 was absolutely correct. This vet was very dry, did not make us comfortable, was impersonal and barely laid a hand on my dog. My husband and I brought our elderly pet to this clinic after waking to find blood everywhere in our house. She had a cut on her ear that would not stop bleeding. I arrived to this "emergency" hospital, covered in blood and was taken in right away. That's about the only thing they got right. Then, as my dog lay bleeding out on the floor of their exam room, the vet tech thought it would be more important to get us to fill out paper work rather than tend to our profusely bleeding dog. After the paper work was filled out he went back to "enter it into their system" and told us the vet would be in shortly. After at least a 30 minute wait the vet came in (all the while my dog continued to bleed and they didn't even offer up some gauze for me to hold pressure on the wound) and said she would have to run blood work, but not before collecting $403 for their "services". They took our dog back and 10 minutes later came in and said there was nothing they could do, our dog had lost too much blood. They put a bandage on her head and we took her home. Later that night we had to put our baby to sleep feeling horrible for taking her to a vet, wasting our time, money and energy on a place that couldn't have shown less compassion for a dying animal. Shame on this lousy facility and their exam rooms with 42" flat screen TV's. I guess I see why they charge so much for nothing. I should note, we asked what we paid $403 for and we were granted a $128 refund. So we paid nearly $300 for a bandaid. Do NOT, under any circumstances, take any pet to this place unless you enjoy being ripped off and dealing with people who just don't care. I would give 0 stars as a rating, but it doesn't allow for that.

kitdoor

05/01/2012

Provided by Citysearch - 
Overall
This place is a money-sucking scam

They are just there to take as much of your money as they can, without ever telling you the truth. I brought it a very old dog who was very sick and in a lot of pain. First, they trued to charge me $700 for XTRAYS AND BLOOD WORK. I asked what they would do after the testing and they said ""give her fluids and painkillers"". I assumed my dog could get better and paid $300 for these treatments. Only seven hours later my dog is feeling worse. These people should have JUST TOLD ME SHE WAS BEYOND SAVING AND DID THE ONLY HUMANE THING. Instead, they tried to take me for $1000+ then took as much from me as they could and still left my dog to suffer and me to deal with it.

shelly718

10/06/2011

Provided by Citysearch - 
Overall
Horrible Experience

I have personally visited this clinic multiple times for emergencies in the middle of the night. The first two experiences were great; friendly staff, great service and I was in and out of the clinic within the hour. However, I only gave this clinic a 1 star rating because over a Memorial Day weekend, my newest kitten of the family got sick. He was vomiting, not eating, crying in pain and I took him back to a place that I could trust. After a x-ray and consult with an outside radiologist, we determined my kitten had eaten a foreign object, which would require exploratory surgery. Just to be clear, I understand the risks of surgeries like this, I had already been through the same experience with another cat just a year prior to this. So, no big deal, left my new kitten in the hands of this clinic and waited to find out what had he eaten and that he was safely out of surgery. Got a phone call stating he was out of surgery, did okay and had eaten yarn. The next morning, because they closed at 7am, picked up my baby, IV in and all to transfer him for treatment and observation at my regular vet who reopened after the holiday weekend. Two days later, my kitten required a second surgery because he was not acting normal and still seemed ""off"". When my vet opened up the fresh incision, he found that the doctor at THIS emergency vet clinic did NOT close up the internal abdominal wall causing all my kittens intestines to be bulge out. This is not just a ""Ooops he has a small hernia"" - the vet was negligent and did not close my kittens stomach up. He could have had parts of his bowel die, gotten a serious infection or even died. This was not just a simple mistake, but a huge error on this emergency clinic. We tried to get a refund, the manager would not work with us to refund us the cost of either the first or second surgery even with pictures and surgical notes about what my vet had found. The vet who did the surgery, never called to apologize and was honestly a bit of a jerk to me when I went in there. I would NOT recommend this place to anyone, especially for something as serious as this.

Ga 85

05/08/2011

Provided by Citysearch - 
Overall
Worst er

wORST EXPerience evr!!! Do not come to this vet! Our little dog was sick and we took him out of the er because it was getting extremely expensive . We brought him here to have a second opinion. It was even more expensive that the place we were before so we decided to go somewhere else. The vet barely see him and we had to pay the nearly $100. I asked for a conclusion of her examination. She wrote four lines not even four lines. 2 word for each line. The swipped my car and before I signed my receipt I asked for a better examination document. The didn't want to give me my credit card nor all his previous blood test and X-rays for the previous er. At the end the nurse throw the stuff at me. The cd was on the floor and he just walked away. We weren't even talking to her and I was about to sign the receipt. so rude and unnecessarily I was asking for what I paid for.

jehn123

04/04/2011

Provided by Citysearch - 
Overall
Try to find somewhere else take your pet

The worst experience with vet EVER!Very rude people,all about the money,dirty..They make you wait in the room for ever being busy chating on the back.We paid so much for them to do nothing at all.We ended paying an other vet again to make our cat well..Even when we called them to ask something for the medicine they gave us they were so rude and wanted to make us go back to see him again to take the money..All about the money,they don t even care about your pet.

thankful for the help

02/15/2011

Provided by Citysearch - 
Overall
The best in the area!!

I was so very pleased with all the help I had from the staff and doctors at the Animal Emergency Center. My dog swallowed chocolate and they were on top of what to do and not to do. I was absolutely freaking out over him eating so much. Plus he had ingested some of the wrappers. I left him there over night and by morning he was back to normal! Thanks to everyone at AEC for being such a big help!

Animal Emergency Center

01/26/2011

Provided by Citysearch - 
Overall
Complications of Heat Stroke

The heatstroke pet (reviewer Jayne Ruzicka) had already been under treatment for heat stroke for several hours at its regular veterinarian and unfortunately had shown signs of a deadly complication of heat stroke prior to its arrival at our hospital. Once this complication occurs (DIC, inability of the blood to clot) there is little chance of survival. This patient was not charged an exam charge and was not charged an emergency fee. Treatment was performed but the seriousness and prognosis were what we were trying to discuss with the owner. When pets become part of our family sometimes it is impossible to believe that something as simple as being overheated at a pet park could have complications that are deadly. We did everything that could be done but everything was not enough. We wish every pet could be saved from the complications of heat stroke. H. Tabbenor DVM, owner

Jayne Ruzicka

12/10/2010

Provided by Citysearch - 
Overall
Worst Pet Hospital

I lost my baby in this hospital all because she was with a friend and we had her take her there from the Banfield Hospital when they closed. This Hospital on Lake Underhill would not do anything with Sasha for an hour untill we got there with a credit card and this was vital time to save her life. She was suffering heat stroke and they wouldn't do anything for her until we came and showed that we could PAY for it!!!! How sick is that. Than we told them to do anything, EVERYTHING they could to save her life and heal her and we received a call which we didn't get at that moment and called them back within a minute of the time and they informed us that she went into cardiac arrest, did we want to resuscitate her... DUH!!! Did we not inform you to do anything, YES, we want you to resuscitate her. She was gone, not even 2 yet for another month. How sad!!! My heart broke. They didn't do enough for her and wasted a lot of time. Please do not take your loved one there, there are many more in the area!!!

3dogsand1cat

04/11/2010

Overall
This is specialty emergency!!

I had been at another emergency clinic, waited several hours and my pup was given an injection for vomiting and sent home. My pup was still no better on Sunday so we found the Animal Emergency Center right off the 408 and were placed in a room immediately. We saw the technician first and then the veterinarian. The vet told us all our options and we chose the one that worked best for us. We had digital x-rays that were read out by a specialist . They even had a digital endoscope if there was a toy in our pup's stomach. Lucky for our pup no blockage and he just needed to be rehydrated. By Monday morning he ran to meet us and was his old self. The most amazing thing is the relief of knowing that if it was more serious they could have taken care of anything! We were given all the information and even looked it up on-line at home (being somewhat worried after the first e-clinic), everything they were doing and suggested was top of the line. We definetly recommend the Animal Emergency Center and tell all our friends to go there!

ginibean06

01/18/2009

Overall
Great Facility!

The staff at The Animal Emergency Center are great. Both doctors are very knowledgable and the owner has over 15 years experience in just emergency medicine. The technicians and the doctors all share a great passion for treating your animal in an emergency situation. Highly recommended!! You won't find a better clinic in Orlando!!

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