24 Hour Fitness

My sister was a member of 24 hour fitness. She suspended her service in October due to an injury to her upper body that stopped her from being able to work out. They suspended the account immediately. She ended up having surgery in the end of December and she called and cancelled her services in January due to her recovery time being extended 4 months. Only her account was never suspended and she was charged over $120 worth of charges. No problem I told her to contact the manager and explain the situation and send him the surgery information including the doctors note as proof so you can get your money back. She called and spoke to Nick (the club manager) and he basically told her sorry to hear that but there was no way to know if she did call in because there wasn't any notes in system. I got on the phone and asked him why can't he credit her if she called in December (see I made a mistake and said December when she actually called in January) then he latched on to that accusing us of lying saying which one called and was it December or January. I told him that I made a mistake saying December because that is when she had to have surgery but nope he had another reason to say no. He called us liars and refused to even take the documentation to show that we are not lying. I asked for corporates number and he advised me that they won't do anything. In the end he said he cancelled her account on the phone (which is what the other person told her in January but I guess I should trust them now).



To say that this is grossly poor customer services is an understatement and to Nick, the club manager, you have not heard the last of me. No ones steals from my sister and thinks that is the end of it. I will find every website that reviews your business and post this review there. I am sending a formal complaint to your corporate office and calling them, repeatedly reminding them of the horrible treatment that me (who could have been a potential client) and my sister (who could have used the services once she healed).



With so many gyms competing for peoples business you would think that they would practice good courteous customer service to keep brand loyalty.



So disgustedly disappointed in the entire experience.