If could give no stars would be perfect. My son going back to Tallahassee the driver got in an accident in Gainesville, and they got stranded there for more thank four hours, no answers no explanations from either driver, customer service or red coach. Worst unprofessional customer service ever seen!! Will never again use your service, or recommend it either.
324 W Gore StOrlando, FL 32806
From Business: The Yellow Cab Company is a Orlando, Fla., leader in public transportation. Beyond passenger transport, Yellow Cab also provides package delivery, corporate accou…
1800 Pembrook Dr Ste 300Orlando, FL 32810
From Business: Orlando, FL limo rental provides you with a luxury line of limousines to help you celebrate any occasion in style with your friends and family.
Purchased a round trip bus fare from Ocala to Miami. I was at the bus stop location almost an hour early. The bus pulled in late and as I walked toward it, it drove away. I called customer service and reached a woman named, Al. She was rude and unprofessional and offered no assistance. She argued with us when we asked for helped. She blamed us and told us there was nothing she would do. When we asked for a supervisor, she told us there wasn't one and that she was the only person we could talk to. I think it was the rudest interaction I have had with a business employee. She refused all help. The driver did not do his job. He did not stop and wait for passengers and then, I had to scramble to get to Miami for an international flight. It cost me $307 that I did't have.DO NOT USE THIS COMPANY
If I could do no stars I would. First of all, they're the most unorganized business I've ever had the displeasure of using. They were late picking us up from the airport which delayed our boarding time onto our ship. Their customer service sucks and is the worst group of people. They act like they hate their job and that the people who buy their business are destroying their day. Their bus smells like farts and feces. I completely understand now that you get what you pay for. I will NEVER use them again. I'd rather walk the 3 hours next time.
Can I do less then one star??? This company was awful!! They almost left us at the airport, the guy I called to arrange the pickup gave us a time to be at the pickup location. The van got there 30min. early and called me saying they were about to leave us because we were not at the pickup location. When we returned from our cruise the shuttle was to take us to Universal Studios which I paid extra for. The driver was VERY rude to us! She was yelling at her coworkers on the phone as we drove around in circles waiting to find more people to ride in her van. Eventually we left the port with three other hotel dropoffs. Somewhere in the process of dropping off the other people the driver lost one if our bags and then tried to first say it wasn't there to be begin with then proceeded to blame every one else! Never once did she say she was sorry!! At this point the bag has not been found and the company refuses to do anything about it!! Beware of these people!!
We were early for a 1pm pick up traveling from MCO to Port Canaveral. This company transports to hotels & the port. The shuttle that came at 1pm was for the hotel. That driver wasnt helpful in explaining why our names weren't on the pick up list. I had to call to get that info. The person on the phone claimed there was another Shuttle right after that one left. 25 minutes later- no Shuttle, no contact from the company; so, I called again. No apologies for running behind. The reps tone was that of slight annoyance. I was told they can only have one Shuttle in the airport at a time, one JUST left (25 mins ago), my Shuttle was currently picking up people on the A side of the airport and it would be 10 minutes until they reached me. 9 minutes later it does arrive. The driver is friendly. There's a certain order they put luggage in based on where they're taking you. But that's want explained until after the other passengers pushed ahead of us (we were first in line because we'd been waiting the longest) to get their luggage on. Sigh. I wasn't at all impressed with the order of things. Glad I only booked a one way. I'll be booking a different company to go back. Wish me luck on the ride can't wait to get off and be fine with this experience.
Great service and professional, background checked drivers! I will use them again next time I need a cab in Orlando!
Great service and great drivers! Customer Service was very effective in helping me and my group with our travel needs!
Mears is awesome. Great customer service and the cars are always clean. Way better than any other option in Orlando
Canceled the bus. Did not tell me. Left stranded.What? Not enough riders for this bus, so you canceled it?
Seats are super comfortable, drivers are informative and friendly, and it was a very smooth ride. The customer service person in Orlando was very helpful when I asked about my shuttle to my hotel. I definitely recommend this company over Megabus and Greyhound.