I purchased a Boost ZTE Blade on May 23, 2018. I left the store for home to charge the device, upgrade and allow necessary applications to update. I received a notification to install a new "Android System Update." A System/Software Update is normal immediately after purchasing a new phone. Upon completion the Android restarted and at this time I had 2 new notifications. 1) "Unable to Detect Sim Card; 2) "No Service." I immediately traveled back to this store where I made Nicole, the store clerk whom sold me the device aware of the issue I was experiencing. Nicole was very unprofessional when she stated, "you had to have downloaded a virus or something." I tried explaining to her that the issue was not a virus and that in fact the issue was a sim card read error. She removed the sim card tray and replaced it, handed the phone back to myself stating, "there all set it works now." I left the store and immediately proceeded to make the very first phone call since I purchased the device 1/1/2 hours prior. Needless to say the phone call failed and I again received the same notifications. I returned into the store. Nicole performed the same correction removing & replacing the sim tray. I left the store where I made it back home for only :30 minutes whenever I again received the same two notifications. Throughout the afternoon the same repetitive cycle occurred totaling 4 in store visits. Needless to say I've discarded this device as a piece of garbage. I've also disregarded the service that I paid for at this Boost store as unprofessional. Nicole also put my birth-date into my account as year 1998 never asking what my birth-date was. I WAS BORN MORE THAN 20 YEARS PRIOR TO THAT YEAR. OBT Wireless - Boost Mobile are very unprofessional! I wouldn't recommend doing business here. Not to mention now that I know how Boost Mobile operates I personally will never utilize their services AGAIN!!!!
1 S Orange Ave Ste 502Orlando, FL 32801
The employee Ash lied and said I had to use my debit card to be elligible for the speakers that I could get with an upgrade phone. I found out a month later he was charging my card $160 every month for the upgrade which I never would hav160one had I known. He told me it was a one time hundred dollar fee and my monthly bill was $60. He is a thief and a liar. Stay away!
i went into store to get a tablet this lady helped me she got me what i needed then i asked to do upgrade on my 2 phones she told me there was nothing down as she was looking at my account then all of a sudden it was $150 down to order i asked her if i could get the activation waived because online theres no activation as of now for an upgrade there waiving the fee so i told her that i would call sprint and get it waived she said they dont do that anymore.So when i got home i got online and upgraded my 2 phones for 20$ with no activation fee for the same phones i asked about in the store there was no $150 for the upgrade either it was 0$ i feel like she was just trying to get money out of me i will never go there again and she wasnt very pleasant to her coworkers either very rude to them
I will never go to this Sprint Store, I have been with Sprint for over 30 years. but this store is giving Sprint a bad name. I'm 80 years old and my husband is 83 i went to get him a phone and he just could not get to understand it so the very next day i returned it. i had also bought a case for the phone so i return that also, I even payed a $35.00 dollar restocking fee. all this i did in April 2017, up to this date they have not returned my refund of $ 26.65 for the case i had purchase. I say that these people take advantage of the elderly. I have been calling everyday plus i have even gone to the store, and all they do is give me run around at my age. its disgraceful how they are running this store. The names of the person that took care of me was Steve, then i also spoke to a Nelson, I asked for the manager his name is Kaheel and he was a help to me only once and now he even won't return my calls. all i can say is sprint should close this store and get better people to run it and be taking advantage of the elderly
I came to upgrade my iPhone and I was help by Nelson T. I love his promptness and professionalism. Everyone was so nice and helpful! The store was nice and clean too!!Absolutely the Sprint office to go in Florida!!
Great Service is the Top priority for this store. This store all the current promotions that boost mobile offers
Prepaid mobile services and Repair center. Carries all phones and the promotions of Boost mobile are valid at this location
Great Store everything fast and professional!! My iphone 6 plus the touch screen was broken, plus the digitizer not respond. the fix my screen and IC Chip in less than 2 hours thank you!
I signed up with T-Mobile late June of 2016. I made the switch because T-Mobile was more affordable and had unlimited data. I went to the Kirkman location in Orlando, FL and was greeted by Alex, she was really nice and helped me get set up. She told me that they will take our current devices and give us an instant credit to the account as well pay off our obligations with att by paying off the installments left on the devices. I made sure to be clear and went over it again will alex and she explained if I owe $450 on my phone that I will get a mastercard gift card $450 (not that it will be 450 minus the instant credit). I went ahead and switched my wife brother sister and my own phones to T-Mobile for a family plan. 3 weeks later i get an email saying that im getting a gift card in the amount of $530 while i still owed att $1600 for the devices. I called T-Mobile and this is when I found out I had been mis-informed and that the instant credit they gave me for the phones to cover taxes and activation was deducted from the amount. I called T-Mobile and no one wanted to help rectify the situation. I went to the store the following day and spoke to Allison a Manager at the store, She told me that she will speak to Alex and she will also find out exactly how much I was shorted on the gift card. She said this will take her a few days to handle but they wanted to keep my business and she will make sure she makes it right. I didn't receive a call, I went to the store again the following week and I saw Allison on a desktop typing away and she saw me as well, didn't acknowledge me and I waited for 30 minutes and I couldn't wait any longer and I told a rep there to let her know to call me and gave him my info, again never received a call. At this point I was complete disgusted and wanted nothing to do with T-Mobile ever again. I went back to ATT and im happy paying more knowing im not being lied to and dealing with horrible customer service.
So happy i asked a friend about a good place to fix my iphone. just walked in explained my problem, very professional and friendly staff. Was told they will do a free diagnosis and not even twenty minutes went by my phone was as good as new. it was a minor problem, they didn't bullshit me and refused to charge me a cent. I had just left apple and APPLE wanted to charge me $$150 before they even checked the problem. GUYS this place is great, thank you so much for the great service. Made my day :-))))