AVOID THIS COMPANY. I had to add to the multitude of bad reviews about this company run by a bunch of delinquent felons. Service was atrocious and unprofessional, pickup and drop off times were over 45 minutes, counter processing was plodding with few employees working spending more time selling the usual deceptive unnecessary toll passes, insurance, etc., and giving a car with an empty gas tanks late in the evening and charging for a full tank on return. The worst was the Supplemental Liability Insurance charge on my credit card despite declining it in the contract, which they refused to remove, requiring a long drawn out dispute through the credit company. The Best Rate Car Rental Inc. BBB rating was 1 out of 5 stars based on 6 Customer Reviews with a BBB Rating of F. I only regret not reading this before renting there.
Did a one day truck rental to move some furniture to our sons homes in Jacksonville. Received a reasonable flat daily rate and no mileage charge.Would like to recognize the customer service and professionalism of AnastasiaErofeeva in making the phone reservation, Mickey Johnson in processing the rental and return, and branch manager Leif Anderson for managing an excellent staff.
Twice now I have reserved with these people and they didn't have the vehicle when I got there. On both occasions the one they did have cost me more money. To make matters worse there is no place to review them without creating an account! I'll never book from them again.
I've been renting from the hoffner location for 2 years and the turn over rate is relatively high but I've never had a issue especially with customer service regardless of the staffed team. I was very consistent meaning every 2 weeks I rented and traveled for work. Well until Nick has been replaced along with his crew @ the Hoffner location i will not return and is currently looking for a convenient location with alt company to continue future business! Nick has NO CUSTOMER SERVICE SKILLS, NOT MANAGEMENT MATERIAL & is very rude and seems arrogant with the position he holds! It's not a good luck for the company.
The guys at the front desk were helpful and understanding. Very good at interacting with customers.
The crew at this location are exceptional and very very helpful. No matter the time of day!
Previously I parked my car at the airport, but the difference in prices is considerable. Upon returning our car was ready at the exit.
Loved the service
Easy no issues friendly team from pick up to return Thanks I’ll be only using Priceless from now on
He showed job commitment and professionalism in the entire process and even helped me install a car seat. He made my son and I smile at the end of a very long day.