If zero stars were an option, that's what the rating would be. I should have taken heed to the reviews; however, based on the experiences my daughter had, I decided to give this place a chance. I have patronized the store at least twice before today (each time the Asian lady was there) and used my debit card (with my picture on it ) as credit for my purchases with no problem. However, today I went into the store and Diana had a problem with me using my debit card as credit without a second ID. I indicated to her that my picture was on my card but she chose to ignore me and rudely insist on a second ID. At this point I showed her my card with my picture on it and proceeded to show her another form of ID. She continued to speak to me in condescending manner at which time I requested a refund and told her there was no need for her to be so rude. I was really upset and taken aback at how she felt she was justified in the way she was treating me. After she processed the return I took my receipt from her. Because she didn't like the way I took my receipt she took a step back hesitated and came from behind the counter and approached me with a RAISED FIST. It took ALL I had in me not to react but I did let her know if she touched me what would happen. As I proceeded to leave the store she felt the need to follow and provoke me all while claiming I assaulted her. As they always do, she became the victim when she clearly initiated the entire situation. I am simply appalled and amazed at how people feel they can treat others in a way that is unacceptable and think it's okay. The way I was treated was demeaning, unprofessional and left much to be desired. I would NOT recommend ANYONE patronize this store. I am so DISGUSTED.
I Studio Salon Studio 11 7335 W Sandlake RoadOrlando, FL 32819
From Business: Kent Smith Hair Design has a private studio setting offering a one on one consultative approach. I believe it starts with a detailed consultation focusing on hair…
Disgusting place...If you are a black woman just take your money somewhere else they don't deserve our business
DO NOT SHOP AT THIS STORE THE CUSTOMER SERVICE IS HORRIBLE! I had a HORRIBLE experience with Diane the manager and according to GOOGLE and FACEBOOK reviews this store has a SERIOUS ISSUE with HARRASSING customers by following them and accusing customers of theft! The manager yelled at my kids and became AGRESSIVE with me and got in my face when I reacted to her disrespect! The owners of this store are in KOREA so if you have a concern there will be NO RESOLUTION!
Love the stylist & the ambiance. Great customer service and if you are looking for a change this is the place get a new look.