The ride is determined by the quality and condition of the bus. Sometimes the wifi isn't working; sometimes the reading lights aren't working; sometimes the bathrooms aren't clean. Generally at the McCoy station, the bathrooms are nasty, but sometimes not. Pleasant drivers mostly!
Seats are super comfortable, drivers are informative and friendly, and it was a very smooth ride. The customer service person in Orlando was very helpful when I asked about my shuttle to my hotel. I definitely recommend this company over Megabus and Greyhound.
Friendly place and friendly people keep up the good work