After a few hours of driving following the pick-up of my rental car at MCO, my companion and I stopped to pick up some items in Crystal River, FL. Upon returning to our car (which only had 9K miles on it), we couldn't get the key fob to work (laptop and all other possessions trapped in trunk car on a nearly 100 degree day). When I tried calling the Enterprise office in MCO, I couldn't get an answer or talk to a real person. I finally reached the nearby Enterprise office in Crystal River, FL and was treated poorly and as if they had nothing to do with the Enterprise corporation whatsoever. I and ended up having a three-hour long fiasco involving getting stuck in a thunderstorm, getting picked up and dropped off twice by the people in Crystal River because none of us could get the key fob open to replace the battery after my insistence that they resolve this instead of me having to call roadside assistance. On top of that, dealing with a rude manager at the Crystal River location and paying for a new key fob battery that ended up being the wrong voltage because the guy in Crystal River wasn't paying attention was a fun way to start a vacation. Ultimately, it wasn't the end of the world and thankfully, I was only on vacation and not headed to any sort of important meeting, but it seemed pretty unfortunate that the wrong battery had been in the fob the whole time, apparently. However, upon returning my car to MCO, the manager (Brandon, I believe) was extremely apologetic and discounted my rental as compensation for our troubles. He also explained that the cars come from a variety of sources and that while they do thorough inspections, the batteries on key fobs aren't necessarily checked unless they don't work. So, yes, I would rent a car from the Enterprise office at MCO, but never Crystal River!
I was looking for a rental car for 27 hours, i.e. 3 hrs over a full day. I had checked with Enterprise online, which would've cost me about $90 for a small car, effectively paying for 2 full days. At the airport, I gave L&M a chance, but they were giving me a rate slightly over $100 for two full days. With both agencies, the problem is that while they can pro-rate a few hours of a day, you'll always have to pay a full day's insurance fee even for partial days. Their grace time is only an hour, but I needed 3 hours grace time. So I said that I'd rather go to the competition then because for 2 full days that'd be cheaper for me. The clerk then offered me a deal: I should come back to him after returning the car the next day and he'd help me out if I brought it back within that time I wanted, thereby billing me only for one day. Next day, though, he wasn't there when I asked for him. I though: Oh great, now I'm screwed. But then, another clerk took over for him and when I explained the "deal", he followed up on it, and today, a few days later, I see that my CC was indeed only billed for the single day, making this a great deal. The car was also fine. A small Nissan with speed control and working AC, I was fully satisfied. I've seen other negative reports about L&M in Orlando, but could not confirm them in my experience with this agency. I guess I talked to the right persons, and was open about my expectations. We made a deal and they remained true to it, as did I.
I'll gladly give 4 stars. On a recent 4-day trip to Orlando, I reserved a Chevy Volt. I have never driven one so I was very excited that Enterprise had one available. But to my disappointment, when I arrived, the car was there, but the keys weren't. Apparently the driver who brought the car up for rental had inadvertently taken the keys with him when he left so there were no keys for me to rent the vehicle with and no other Volts for me to take. :-( Bummer. I was thoroughly disappointed. The customer service manager on duty (don't recall his name) felt my pain and in an attempt to make me happy, told me to pick ANY available vehicle that I could see in the lot (except the Premium Cadillacs, which I understood). So I opted for a Mustang. Even though I wasn't getting the gas mileage and driving experience I was hoping for, the power and sexiness of the Mustang helped to ease the pain in my heart. Lol. I applaud the customer service mgr for giving me that option. He understood that my happiness with Enterprise was paramount and was willing to make the financial sacrifice to keep my business. The Mustang rented at twice the rate that the Volt did but it was a quick trip and I was expected to bring the car back before the weekend so I don't think that Enterprise was missing much by letting me rent the sports car to keep me happy. I would have given 5 stars but I have to remember that they did mess up my original reservation. :-) Go Enterprise!
Rented a Chevy Volt during a business trip just because I was considering buying one for myself. Thought it would be nice to live with it for a week instead of a quick test drive at the dealership. I asked the friendly young lady if a charger was with the car and she said no but that it should be ready to go. I turned on the car and the battery range showed 0 miles left. Of course the gas engine recharges the battery and the fuel tank was full but what is the point of renting an "electric" car if the battery is depleted and the gas engine is used? I took the car anyway and 2 days later, I find the 110 volt charger in the trunk and plug the car in at the hotel. Got the battery charged up to about 16 miles of range and put $1.50 in gas when I was returning the car. When I returned the car, the gentleman checking me out turned on the ignition and saw a range of 16 miles and said "Did you forget to refuel the car?" I showed him that the fuel tank was full and told him that I was giving it back with more range than when I received it. We chuckled and he gave me my receipt. So...I liked the people, somewhat liked the car but I won't be buying one now. But, I think its wrong to rent out an extended range electric vehicle not fully charged and fueled and not know that there is a charger in the vehicle that can be used to recharge it overnight.
My transaction with Enterprise Orlando airport location has been without a doubt my best rental car experience to date. I have rented from many other companies over the years and in the past when I have traveled to Orlando I would use an off airport company because it was a few bucks cheaper. On this trip I was in a bit of a time crunch so I read the great reviews about Enterprise location at the airport and figured I would give them a try. Well my experience was EXCEPTIONAL! To start it all off, Enterprise was the only rental car company that did not have a long line of people waiting to be serviced. Upon arriving at the sales counter, I was kindly greeted by Marcus where he very quickly processed my reservation. After just a short walk out to the out to the parking garage, I was kindly greeted by Kyle who very generously upgraded my vehicle class for free because they were sold out of the basic car I had made reservation for online. So in no time at all I was out of the airport with complete satisfaction in Enterprise's services. Marcus and Kyle were very prepared in their service and had a wonderful attitude! I will definitely be using Enterprise again in the future.
We chose to rent a car in Orlando because it was cheaper than the cost of shuttle fees to and from the airport. The customer service on site was wonderful. We did run into a couple problems though. Upon arrival, they didn't have a car that fit our request so we got an upgrade, but we had to pay the upgrade cost, which defeated the whole point of us trying to save money. They did wave the gas cost, but because we only drove to and from the airport, there was no real benefit. Finally, upon returning we realized my husband left some belongings in the car. When I attempted to call (while he ran back down to the rental area) it took several attempts to navigate the automated system just right to actually speak to someone at the Orlando location to ask about the missing things. This obviously isn't an issue with the Orlando staff, but with Enterprise's phone setup. If you needed to speak to someone onsite urgently, it's not easy to do. Overall we would certainly rent with Enterprise again, I would just hope nothing went awry.
We rented a car at the Orlando Airport for a conference. The service was excellent. The car was impeccable. On the last day, we developed a medical emergency and my wife was hospitalized. I called to extend the rental time for an unlimited amount of time because of the unknown forecast of my wife's illness. The customer service rep was exceptionally great, and we had no issues extending our rental time. We have rented from Enterprise in all of our trips and vacations except in 2014, and we had a terrible experience with the other company. We made it a point to rent this time again from Enterprise, and we are so glad we did! We would never make the mistake of renting from any other company ever again, you has always met and exceeded our expectations. Thank you for your service, for having well maintained vehicles, for having great customer service, and for the efficient and speedy check in and check out you provide!!! We always leave very satisfied with your services!!
I had a great visit to Orlando and the Chevy Equinox I was provided by Enterprise (I reserved a full size sedan) contributed to my enjoyment. I was happy to get the small SUV with tinted windows during an especially hot week. The only problem with the vehicle was that the Miles to Empty stopped showing you how many miles you actually had to empty after it got to 40 (no matter how often you hit reset) - and I think it wasn't calibrated correctly because I should have had 20 miles left to go, but I ran out of gas right as I got to rental return (glad I got that fuel option). Btw, I agree with Brian G's concern in the earlier review - Why have both sets of vehicle keys connected by a braided cable loop? If one set is lost both are. What's the point of having an extra set if you can't separate them? And they are much more inconvenient to carry around. This is 2015 - they need to have an alternative to this by now. Get more Fords with the keyless entry pads.
The check-in and return were flawless. Very quick and efficient. My only complaint (and I am only writing this review in hopes that someone reads this from Enterprise and calls me back), but my complaint is this: I made the mistake of leaving a white gift bag full of my 'travel cables' (iPad, iPhone, Surface chargers, etc.) in the car I returned. I contacted the local Orlando Enterprise office. The person who answered, asked me to 'hold please'. I did so for 34 minutes, then someone hung up on my call without saying another word. I have not had an opportunity to call again, but am hoping that someone reads this and calls my cell phone at 513-720-9499 to help me try to find the bag. I would never have posted this review, had Enterprise not sent me an email asking for a review. If you can help me find it (or at least reply back to me), I will gladly follow up and write another review based on the outcome. Scott Berding
Travelled from new york to orlando on april 2016 and I did my car reservation prior to my traveling date over the phone. I arrived in orlando at 9:30pm and i thought it would take long to get the car but the process was fast and accurate. The agent was very helpful and answered all my questions. I originally did my reservation for an economy car because I wanted to save money on gas but unfortunately they didn't have an economy car available. But i did get an upgrade for a full size 2016 toyota in which I wasn't complaining, I didn't spend a lot of money in gas and it was very comfortable. Enterprise is the only car rental company that I liked so far, no complaints or bad experience like I've had in the past with other car rental businesses. Oh and when I did my reservation enterprise was having a promotion in which I only paid $123.77 for 9 days!!!! Thank you enterprise I was soooo happy for that, specially because i was on a budget.