Worst car Rental experience of my life. Normally I use enterprise but I booked my flight to Orlando using a third-party company called just fly. They asked me if I would like to save money and book my car rental. They only quoted me for $200 so I took the deal. I called the day before my pick up to make sure I didn’t need to bring anything other than the required document they listed. I also want to make sure I have enough to cover their deposit. I was told that I needed $300 to cover the deposit. When I arrived at the airport with my bags in hand I called them to have the shuttle pick me up. They told me my reservation was canceled and my car was passed on to the next person. I Explained to them that I already paid for my reservation however they said I did not show up for my reserved time. ( I never chose a time) I argued back-and-forth and they finally said they would have a shuttle pick me up from the airport. I waited an hour and a half for shuttle to pick me up. When I arrived at the office I gave them my proof of insurance and they took my debit card for the deposit . The car was dirty, had a very loud engine sound and smelled horrible . The RPMs kept getting stuck between third and fourth gear And driving as though it was in second gear. I made the best of it without complaint. I returned the car smelling better than what I did when I got in it , made sure to respect fully clean up any garbage behind and even shook all 4 mats that had some sand on it. Not only did they refused to give me back my deposit they charged me another $65 for cleaning fee without any knowledge as to why they even changed the fee . They told me that the $250 was not a deposit rather full coverage insurance that I was mandated to take . I provided them with not only insurance card but my declaration page that I was taking my own insurance. Value car rental are thieves. Please do not rent from this place you may think you’re saving money but you will be robbed blind.
The guys at the front desk were helpful and understanding. Very good at interacting with customers.
The crew at this location are exceptional and very very helpful. No matter the time of day!
I was extremely pleased with my rental car from here. Very nice people, car inexpensive and service was excellent. Called for a ride from the airport and Hector was there in a few minutes and was very courteous, even handed me a nice cold bottle of water when he picked me up- what a nice touch! I highly recommend Priceless Car Rental.
Previously I parked my car at the airport, but the difference in prices is considerable. Upon returning our car was ready at the exit.
Loved the service
Easy no issues friendly team from pick up to return Thanks I’ll be only using Priceless from now on
pleasant staff no issues with car or rental process.
We originally booked our rental for $287 online. Upon checking out our car, we were told we had to have extra insurance of $19 per day, even though we have rental insurance through our own car insurance and credit card and we had printed out proof of coverage, totalling at $105. The agent checking us out was very aggressive in pushing us to have toll coverage and prepay for gas, we ended up getting it because she scared us into it. We ended up going through five .75 cent tolls, which we prepaid $53. Our "prepaid" gas was $27 when renting and ended up being $31 when returning the car. Along with another 40 something in additional fees that we not disclosed when reserving the car, our $287 reserved rental ended up costing us $534. I will be fighting the $4 of prepaid gas on principal. I will never use this "discount" car rental again and do not recommend this company to anyone. If I could give 0 stars I could.
He showed job commitment and professionalism in the entire process and even helped me install a car seat. He made my son and I smile at the end of a very long day.