AVOID THIS COMPANY. I had to add to the multitude of bad reviews about this company run by a bunch of delinquent felons. Service was atrocious and unprofessional, pickup and drop off times were over 45 minutes, counter processing was plodding with few employees working spending more time selling the usual deceptive unnecessary toll passes, insurance, etc., and giving a car with an empty gas tanks late in the evening and charging for a full tank on return. The worst was the Supplemental Liability Insurance charge on my credit card despite declining it in the contract, which they refused to remove, requiring a long drawn out dispute through the credit company. The Best Rate Car Rental Inc. BBB rating was 1 out of 5 stars based on 6 Customer Reviews with a BBB Rating of F. I only regret not reading this before renting there.
Did a one day truck rental to move some furniture to our sons homes in Jacksonville. Received a reasonable flat daily rate and no mileage charge.Would like to recognize the customer service and professionalism of AnastasiaErofeeva in making the phone reservation, Mickey Johnson in processing the rental and return, and branch manager Leif Anderson for managing an excellent staff.
Twice now I have reserved with these people and they didn't have the vehicle when I got there. On both occasions the one they did have cost me more money. To make matters worse there is no place to review them without creating an account! I'll never book from them again.
I've been renting from the hoffner location for 2 years and the turn over rate is relatively high but I've never had a issue especially with customer service regardless of the staffed team. I was very consistent meaning every 2 weeks I rented and traveled for work. Well until Nick has been replaced along with his crew @ the Hoffner location i will not return and is currently looking for a convenient location with alt company to continue future business! Nick has NO CUSTOMER SERVICE SKILLS, NOT MANAGEMENT MATERIAL & is very rude and seems arrogant with the position he holds! It's not a good luck for the company.
Worst car Rental experience of my life. Normally I use enterprise but I booked my flight to Orlando using a third-party company called just fly. They asked me if I would like to save money and book my car rental. They only quoted me for $200 so I took the deal. I called the day before my pick up to make sure I didn’t need to bring anything other than the required document they listed. I also want to make sure I have enough to cover their deposit. I was told that I needed $300 to cover the deposit. When I arrived at the airport with my bags in hand I called them to have the shuttle pick me up. They told me my reservation was canceled and my car was passed on to the next person. I Explained to them that I already paid for my reservation however they said I did not show up for my reserved time. ( I never chose a time) I argued back-and-forth and they finally said they would have a shuttle pick me up from the airport. I waited an hour and a half for shuttle to pick me up. When I arrived at the office I gave them my proof of insurance and they took my debit card for the deposit . The car was dirty, had a very loud engine sound and smelled horrible . The RPMs kept getting stuck between third and fourth gear And driving as though it was in second gear. I made the best of it without complaint. I returned the car smelling better than what I did when I got in it , made sure to respect fully clean up any garbage behind and even shook all 4 mats that had some sand on it. Not only did they refused to give me back my deposit they charged me another $65 for cleaning fee without any knowledge as to why they even changed the fee . They told me that the $250 was not a deposit rather full coverage insurance that I was mandated to take . I provided them with not only insurance card but my declaration page that I was taking my own insurance. Value car rental are thieves. Please do not rent from this place you may think you’re saving money but you will be robbed blind.
The guys at the front desk were helpful and understanding. Very good at interacting with customers.
The crew at this location are exceptional and very very helpful. No matter the time of day!
Previously I parked my car at the airport, but the difference in prices is considerable. Upon returning our car was ready at the exit.
Loved the service
Easy no issues friendly team from pick up to return Thanks I’ll be only using Priceless from now on