If it were possible to leave no stars I would. The employees there don't know anything about dogs or customer service. Don't waste your time or money.
I took my pet in about a week ago with a swelling on his neck the size of a baseball. I spent 15 mionutes talking with the Dr about when it appeare…
I gave them exactly enough food for my dog for a week. and I got 2 days of food back. I'm assuming they forgot to feed my dog and that is highly unacceptable. I don't have kids he is my kid. I'm not going back ever.
Under no circumstances will we be leaving our dogs with this facility ever again. Last year, our dogs bed was given to another dog. They could not find her bed for 25 min, when they finally found it, it had another dogs name written on it. No idea how long my dog didnt have her bed. (We were gone for 10 days) they reimbursed me for the bed. This last time we were gone for 7 days. We picked them up on wednesday. They both stunk to high heaven, repulsive actually. When we got them home, our smaller dog has huge scabs on the inside and outside of her right ear.like she had been bitten by another dog. I called the facility to find out what happened, of course the woman i spoke to had no idea what happened and said she would look into and call back. She never did. Now here we are on Saturday and BOTH dogs are sick. Fever, coughing, loose stool, panting, lethargic, wont eat. Yup, dog flu. Avoid this location at all costs.
Pick up our dog from the facilities and as soon as he releases we notice it was diarrhea, we called Pet Paradise and they said that it was probably stress, we waited and the nightmare begins our puppy which was always fine sleeping in his crate all through the night started waning, as soon as we go check on him he was all dirty from his feces (poop), our dog will never do that no even when he was weeks old. I quickly called to make an appointment and find out he caught a Gut infection,which he is still fighting, and we continue to comfort him in every way. I think they need to emphasize on the well being of each pet one by one and not the quantities. According to a staff member when I pick up my dog they had about 127 pets to take care, how are they going to even notice anything or provide any quality service to these pets with so many to take care of.
Great place buster had a great time. I was impressed with the care he received as he is a dog with very special needs. I'd recommend to anybody
I just picked up my dog today from boarding with Preppy Pet. We boarded our dog for 6 nights. When we picked him up, he had half of his food left, which I can understand because he was scared. I also noticed a cut on his shoulder. He was bit by another dog that was at the facility. I was not notified of the incident, which pisses me off to the max, nor did they tell me about it when I got there. I had to ask them about it right before we walked out the door. Now that we are home, my dog is acting lethargic and sort of depressed, very clingy, and peeing all over the house, which he NEVER did before. I can tell he has lost weight because his bones are visible. I am so unhappy with my boarding experience. They obviously don't pay any attention to their pets nor take them out to use the restroom.
My name is Mary and I am raving about Preppy Pet. My dog King have been boarding for 9 months because my apartment at the time did not accept dogs over 25lbs. I have to thank Kay and the owner for their patience and understanding when it came to payments and visits. I would also like to thank the staff for the loving care they gave to King. I know everyone is entitled to their own opinion. My experience with The Preppy Pet franchise have been outstanding. I will continue to use their services in the future. Give it a try, take your furry love one there for a play day or even boarding. Make up ur own mind. It's a great place. :) MQ
I had been taking my Husky to a large brand grooming salon for many years and my dog hated going in every time. I saw the sign for D’Look and simply walked in. I can’t brag and boast enough about the excellent service and care my dog has received since that day. The owners are so pleasant, professional, accommodating, friendly and the list truly goes on. They are always the answer to all of my dog needs. She looks amazing every time and her grooming lasts longer than before, not to mention her ear infections have now stopped. She’s happy to let the owners take her leash and lead her in. I have wanted a second dog for a long time but feared the grooming and training hassles I had originally. Kerry at D’Look has been me help every step of the way. Helping me with my new puppy with boarding while I am away for long hours at work at a great price and offer obedience classes right in the same place. I would recommend anyone to them and know your pet is in amazing hands.
ATTENTION!!!!!!!Dear dog owners, if you love your fury one don't choose this facility. Otherwise read very carefully the fine print!,,,, They charge you with service you never receive, they destroy your pillow and toys which you brought for you dog to make the time for your dog more comfortable. When you pick up your dog, -very important- check your bill and let explain the service. Therefore check the stuff you brought in........... They wash all dog toys, pillows and blankets..... Some of them are destroyed. The lady she gave me the stuff told me the dog pillow was trapped between the door. When I came home one of the toys was totally tattered. I think they put in the dryer and it burst open. Be not surprised when you complain about your damaged stuff and they will tell you know, they are not responsible. Whatever it was there fault and they are not responsible. They wash the stuff but it seems they are not really take care. I spoke with Kay about the problem she said she can give me a credit for my next boarding. Seriously, I don't want to bring my dogs back. She said, only Mrs Gore the manager can refund the amount on my card. Mrs Gore will call me, that was for 4 days ago. I already called and called it seems she won't be available to give me my refund. Poor service and not a serious, customer friendly company. For all Military's they were offered a 10% discount..... you don't get the discount on the sum you pay. Be careful, be careful
My dog sitter has a family emergency and left me in a bind. I stopped in to see if they could help. I expressed my concerns as I have dogs actively being shown and rescues and i was very picky. I was told the owner would call. The owner called and answered all my questions and made me feel at ease. I'm renting a play room so my dogs can all stay together I'm thankful they understood my concerns and that my dogs safety is my utmost concern I enjoy that my dogs won't be caged in a high stress kennel but instead will be in an open room with outside play time. .