Just Awesome Service 8/24/18We checked in and went to upgrade after a Mustang pulled next to us but long story short Alamo card system needs updating doesn't allow same cars run twice on same card ( Looks like fraud from our credit union, even when I had them on phone mind you we are from out of state) so this Manager Brittany upgraded us anyway and I'm posting pictures to prove but her staff that day as well needs a 10 star *****With this said to Alamo( Upgrade your payment system to keep the ease of customer satisfaction)If it weren't for your staff the experience wouldn't be there. J. James
AVOID THIS COMPANY. I had to add to the multitude of bad reviews about this company run by a bunch of delinquent felons. Service was atrocious and unprofessional, pickup and drop off times were over 45 minutes, counter processing was plodding with few employees working spending more time selling the usual deceptive unnecessary toll passes, insurance, etc., and giving a car with an empty gas tanks late in the evening and charging for a full tank on return. The worst was the Supplemental Liability Insurance charge on my credit card despite declining it in the contract, which they refused to remove, requiring a long drawn out dispute through the credit company. The Best Rate Car Rental Inc. BBB rating was 1 out of 5 stars based on 6 Customer Reviews with a BBB Rating of F. I only regret not reading this before renting there.
Did a one day truck rental to move some furniture to our sons homes in Jacksonville. Received a reasonable flat daily rate and no mileage charge.Would like to recognize the customer service and professionalism of AnastasiaErofeeva in making the phone reservation, Mickey Johnson in processing the rental and return, and branch manager Leif Anderson for managing an excellent staff.
Twice now I have reserved with these people and they didn't have the vehicle when I got there. On both occasions the one they did have cost me more money. To make matters worse there is no place to review them without creating an account! I'll never book from them again.
I've been renting from the hoffner location for 2 years and the turn over rate is relatively high but I've never had a issue especially with customer service regardless of the staffed team. I was very consistent meaning every 2 weeks I rented and traveled for work. Well until Nick has been replaced along with his crew @ the Hoffner location i will not return and is currently looking for a convenient location with alt company to continue future business! Nick has NO CUSTOMER SERVICE SKILLS, NOT MANAGEMENT MATERIAL & is very rude and seems arrogant with the position he holds! It's not a good luck for the company.
I was so treated so good here!!!! When I rent a car in Orlando, I'll come back. No one was pushy about any of the extras to purchase. My favorite of all was the beautiful Marlene, she helped me out the most. Very hospitable. 5 stars :)
Horrid company all around! See the Orlando news special investigating them for unethical, forceful, and poor business practices. The attorney generals office is investigating them due to hundreds of complaints. Check it out on the BBB website. Rent from Enterprise, Hertz, Avis, Budget but NOT Signature. They charged us 300 dollars for a license plate that fell off their car that was not properly secured by them! Crazy!
I just wanted to stop by and thanks this company for the great service that I received in the past week. They when beyond of great service, special thanks to Hector our driver who not just drive for us, he also took a very care of us, it was very hot outside and we had a very long fly. When a big smile he right away got our bags and when we got in to the car offer us refreshment. (Nothing like a cool bottle of water)Thank you Hector and thanks to this company. You guy are doing great!!!
As for the service, we have no complaints! Everyone who helped us was extremely nice. They did a great job, and the cars seemed to be in great shape! My only thing would be just make sure to document the dings or scratches with the agent in the outside desk before leaving the airport. They will write them down to make sure you aren't charged. As a side note, they do have great prices. Maybe because it isn't as well known as Hertz or Enterprise? It's worth a try!
Chris, Ivan and Ashley were very professional and helped us out tremendously! Highly recommend using Priceless car rental services