I would not recommend ever using this company, they do not care about their customers!! Tom the owner who is part of the landscape crew does not understand the art symmetry, If I was not there my landscape would be off kilter and would have been a disaster! I asked them to place 1 more Heritage yellow Hibiscus and I got a Hibiscus but it wasn't a Heritage Yellow Hibiscus, the leaves were totally different. You would think after years in the business they would know their plants very well. They will not replace it! One of the plants has died already and it's only been 2 weeks. Tom also fixed a tall sprinkler head, all my landscape sprinkler poles are black so of course he puts in a white on which stands out like a sore thumb. They have no attention to detail or care how they treat the owners property since they would leave all their garbage for us to clean up and Tom would throw his cigar buts in the yard which are dogs would find and have in their mouth. They have every excuse in the book so beware!Please do not use this company, you will end up stressed out, disappointed and ripped off!!
Difficult to work with after deposit paid, poor attention to detail, little concern for a regular schedule, nothing to do with weather, changes, or family\\staffing issues. 2 weeks of work took nearly 3 months. A French Pattern should look as shown, but was done with NO discernible pattern in certain areas.http://s51.photobucket.com/user/clr1024/media/Landscaping/Pavers%20Outline_zps1oybwxek.jpg.htmlClear/level the side of my garage which resulted in use of a weedwacker, no root removal and never leveled.http://s51.photobucket.com/user/clr1024/media/Landscaping/Side%20of%20garage%203_zps5s7jdumv.jpg.htmlWas told deck stairs would match the existing deck but doesn't given the large gaps/no miter cuts.http://s51.photobucket.com/user/clr1024/media/Landscaping/Steps_zpss4rqwnvs.jpg.html Self review the same week we had a paver dispute. http://i51.photobucket.com/albums/f398/clr1024/Landscaping/Tom%20Hill%20Self%20Review%20within%20a%20week%20of%20Feb%2010th%202015%20_zpsjrkrdy2l.jpg
On APRIL 4-6, 2014 we attended the CENTRAL FLORIDA HOME + GARDEN SHOW at the ORANGE COUNTY CONVENTION CENTER. Here we meet the owner of Hoffner Landscape and his wife. My husband and I booked a home visit to do our back terrace with Hoffner Landscape. The man came over as scheduled, listened to what our needs were. This is as much of the work he perform for deposit given. He promised a designed within 7 to 10 days. 15 days later, no design plan and over three unreturned phone calls. They demonstrated no sense of responsibility. They ended up returning my deposit, but not worth time and effort.
I couldn't have asked for anything better! This family-owned business was just what I was looking for. My neighbor was getting their backyard redone; pavers, koi pond, everything. They were so ecstatic with the perfectly performed job I couldn't resist on getting my husband to call. Everyone we talked to were well informed and overly friendly. The prices were on point and I could tell that this was going to be a life-long partnership. If anyone asks me about my yard, I tell them to call Hoffner Nursery ASAP. Honestly, they're the only company I will deal with for now on. If you're looking for a company that is beyond efficient, friendly, good on prices, and right on point, call Hoffner Nursery.
What a find! We are so thankful that we found Hoffner Landscaping, their design service was exactly what we needed! The landscaping is lush, colorful, and low maintenance, our water feature is wonderful and so beautiful! Tom & Kim were a pleasure to work with, and their knowledge exceeds anyone else in the business!
Hoffner Landscaping / Nursery just completed my home landscaping and lighting project last week, AWESOME JOB
DO NOT HIRE THIS COMPANY! My husband and I thought that we were hiring a friendly, family owned business that would provide great customer service. Unfortunately, we were mistaken. We hired them to do a large patio and landscaping project for us. They were frequently late, dates for completion moved out weeks (not weather related), and overall work was sloppy. We had to have them back sereval times to fix details before completing the project.Several months later, we went to install a fence to keep our child away from a retention pond in the back of our property. The fence installer showed us the survey he had completed for us. We discovered that Hoffner Landscaping had planted all of the bushes, trees, and flowers over 5 feet outside of our property line. It cost us over $750 to have all the items replanted. Hoffner Landscaping was rude and uncooperative when we tried contacting them on this matter. They would answer our phone calls, blatantly lie and say they would call us right back on the matter, and then never return our phone calls. It is truly sad that this is how they choose to treat their customers. Now we have to file a claim in small claims court and contact the Better Business Bureau. Save your money and time and go with another landscaping company.
Be very careful hiring this company. Tom (the owner) sounded great, explaining to us what could be done to our yard. Told us he'd never leave us high and dry with the plants. That if there was EVER a problem he would be there for us. Said that most of his customers have become lifelong friends. Well.....that all went out the window when several large bushes were dying off. My husband called and told him about them and he said he it was a disease that those plants are known to get and he would replace them the following week. The following week came and went and I decided to call and find out when they were coming. Talked to Kim (his wife) and she said it sounded like a "watering problem". We had thought of that and checked our sprinklers BEFORE we called them and they were working fine and were hitting the bushes just fine. Then she wanted my husband to send pictures. We did. Again....she said it looked like a watering problem. By now.....we knew it was going to be a struggle for them to replace the bushes. FINALLY she told us that they were out of stock and they would be in in 2 weeks. Again.....as time went by....I had to call and request when we were getting the bushes. So....they came and replaced 3 bushes and told us to water them every other day and if they did fine they would replace the others. THEN......one of the bushes was falling into another tree and not planted securely in the ground. I called and she sent our workers (one being her son) and they said NOTHING was wrong with the bush and she called me to tell me that. Made me feel like she was accusing me of lying or exaggerating the problem. It's funny...for something that there was "nothing wrong" the bush was then sticking straight up and in the ground after they left. This is a company that once they have your money you can forget about customer service. I'd look elsewhere. It's really too bad too. Two of our neighbors were on the verge of calling them to see what they could do for them. After seeing the dead plants and hearing what was going on they backed off and are looking at another compnay. We were just too trusting. We really believed these people were great and would stand behind their services. When you see them at one of those home shows like we did......walk the other way.