Horrible! I wish I would’ve read the yelp reviews on this company and not just the google reviews which are very miss leading. I would give this company 0 stars if I could. We made reservations for 2 adults and one infant and we also requested a infant car seat for our trip. About an hour or so before our scheduled pick up we receive a call saying the car that was en route to get us was having mechanical trouble so they will need to send another car. Ok no problem, however the other car will arrive about 30 minutes past our scheduled pick up time which is incredibly inconvenient and puts a lot of extra pressure on us at the airport to get through security and everything with an infant (for anyone that’s ever traveled with kids would understand) ! On top of being late they now stated they can’t provide an infant seat anymore but can offer a booster seat. A booster seat to a 13 lb baby is useless and incredibly dangerous, might as well just sit her on the seat and buckle her in.... the gentleman on the phone was very rude and basically said this is what we can offer.. take it or leave it. While I can appreciate them having mechanical problems I don’t appreciate them not being able to accommodate a basic reservation that was made with out making us late, possibly missing our flight and putting our childs life endanger. They cancelled our reservation after we hung up the phone saying “dispatch cancelled reservation due to customer being very angry over the phone”... yea I’m angry what do you expect. Rebooking a car service literally last minute that has a infant car seat available and is available itself is not the easiest. Customer service for ultimate town car is non existent. I will not be booking this place ever again for personal use of for any future travel needs for the company that I work for.
803 Fairvilla RdOrlando, FL 32808
From Business: Need a Ride? Diamond Cab can pick you up! We pick up from Orlando International Airport, theme parks, convention center, hotels, shopping malls, and throughout Or…
I used Ultimate Town Car after researching several other services. I had to change my first reservation for a later pick up time and had no problems doing so. Jose was our driver, he was waiting in the designated location. Jose was courteous, friendly and we arrived at our destination safely. I had an early flight out of Orlando that required a 6 am pick up, our driver Moises was early and waiting on my party at approved location. We arrive in a safe timely manner. I will use Ultimate Town Car in the future.
our drivers were great! On time, very friendly, professional. Would definitely recommend and use again!
Bus 128 ran over my car on Vineland Rd in Orlando. He would not for me to get out of his way so he could get over. He clipped the front left corner of my car and kept going. I should have called the cops! I kept following him to try to get info off of the bus. Here are the pics I took. Shame on you Fleetwood, for hiring incompetent drivers!
Have used them three times. Each time has been a great experience. The hummer limo was fun. Will definitely use them again.
Reliable transportation in Orlando, Florida! I sent many corporate and vacation customers that were happy with their taxi limo service.
I scheduled my tour of the city with the company a month in advance with the resort I was staying. I received confirmation everything was go. A month later, my wife and I had a wonderful day and evening celebrating our 16 anniversary. My wife had a nice dress and high heels. It was raining off and on outside. I told her let finish our meal (resort restaurant) and head out. She ask are we walking around somewhere; do I need to change my shoes. I told her no you do not need change your shoes and just wait and see. The car and the driver arrives while my wife and I wait in front of the resort. The fact the car was a limo which I did not request, it took me a couple minutes before I asked the driver was he waiting for me. He was waiting for me and based on the information he received, he expected 15 people. I explained to him it was just me and the wife and I was not expecting a limo. He ask what do I want to do. I look at him puzzled and explain to him I want to tour the city. He explained that he that Orlando was not that type of city to tour so he recommended taking us to City Walk. Not really familiar with City Walk and the driver for some reason cannot drive us around the city, I said sure. The driver drove for about 20 minutes to City Walk and dropped us off. He gave us his phone number to call him to pick us up. My wife in her high heels and I spent about 2 hours at City Walk. We called the driver to pick us up and it took him 20 minutes to arrive while we waited in the rain at a bus stop. 20 minutes ride back to the hotel and the driver dropped us off. The next working day for Karen, my concierge, I called her and let her know I was not happy with the service and explained to her what happened. She called the company and they told her they will give a significant discount. 45 days later, I was billed for $528 which was not a discount. I called Karen back to let her know I was charged. She fought the issue for me as well I fought the issue. The company offered a 10% discount for inconvenience. I told them to keep the 10% because I do not want the company to think I was satisfied. I would like people know that the company does not value customers.
I liked the service provided to me by Orlando Car Service Specialists last Tuesday when I had a plane to catch. It was an early morning flight and I expected the driver to arrive at 6.45am, he was actually at my door at 6.40 which was very comforting. Excellent MCO airport car service that I intend to use again.
awesome and reliable. Used Limo Service Express for a birthday party and it was a lot of fun!
My boyfriend and I used this orlando limo rental the other night. We were very impressed with their service. It was our first time to use Orlando Car Service Specialists and we loved everything about the experience. It was awesome. The limousine was gorgeous, very clean inside and out. We loved it and look forward to another ride real soon.