What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
6250 Edgewater DrOrlando, FL 32810
They replaced my rear window on my SUV, somehow damaged the read 3rd light molding, water now leaks when it rains or I go to a car wash. They then order an AFETRMARGET THRID LIGHT MODING MADE OF RUBBER install it and it STIIL leaks! After a fisco with the 3rd light molding, during a severe rain event I had to call them and go to their shop. Only after 1.5 hours they called me in to show them where the leak was coming from and it turns out its a combination of a defective rear glass and leaking third light molding! Needless to say left without the repair being done as they had to buy the glass from a different supplier. One would think that since there's been several issues so far that they'd go ahead and prioritize a service call, but no. They scheduled it for Friday the 24, whereas I then made all arrangements to be home. Mid morning they call and cancel the appointment because the tech and three others had called in sick that day! Do you think they'd make arraignments for the next day? NOPE! They wanted to come out Tuesday or Wednesday of the following week and at their time convenience. They would not budge in making it sooner, only after my strenuous complaining was when they told they could "fit" me in for Monday afternoon. I ended up having to call the executive services to get them to come out early after they cancelled on me to fix this and the plethora of service issues. I still ask: Why replace an original part with an aftermarket? (of course because the part aside of inferior its cheaper)This continues to leak even after the new replacement glass is installed Id be a wits end with this company!
Spoke with Corey Friday morning about replacing my windshield. He went out of his way to help me figure out the right size I would need by researching my vin number. He and his father showed up early the next day to replace it for me even though I live well outside the Orlando area! They were by far the best price and very knowledgeable. Thank you Mike and Corey for getting the work done so I could get to work on time!
Hi, I had a crack in my windshield and called A-TIER AUTO GLASS, they did a wonderful job. They came on time and explained everything to me. I would definitely use them again. GREAT SERVICE!!!Jack Minser
This company is excellent, had a great experience they were professional and did an excellent job on the replacement of my windshield, i will use them again and will refer to my friends
I was not pleased with the customer service I received the other day. I went to have my windsheid replaced .The first thing I was told that I would only have to wait up to two hours. I sat there for two hours only for a man to come out with a piece of paper reading off each car and telling the owners how much longer they would have to wait. I was praying my car was not on his list. Sure enough he called me and I had to wait an extra hour now. 3 freaking hours !!! That wasn't even the end of my horrible experience. After waiting and finally getting my car back about 20 mins into my ride I went to put my sun visor down and noticed the wire for my blue tooth which was under the cover for my roof had not been put back and attached to the new window. I have attached a picture. I Since I was already late for an appointment..I couldn't turn back around. I made a call to safelite and told them my situation. I asked what time they closed and the lady couldn't give me a time. She just said to bring the car back and that someone is always there. I asked again and same response. After this I decided to call the Safelite main number. I was told someone from the corporate would call me within 30. No one called by the way. I end up coming 20 mins before closing time to have them fix it. I asked the guy who gave me my car back what happened and all he could do is shrug his shoulders. He didn't Didn't have anything to say. I Will never EVER EVER use you guys again. Won't even recommend you guys. Poor customer service and work!!!
I called many places trying to get someone to fix my shattered back glass. Joshua gave me a great price and was able to come out the next morning, while I was working. I recommend his services.
Josh came to my place of work and had my windshield in before I knew it!
The service guy was so friendly. He turned the agony of having to deal with a broken windshield into quite a pleasant experience. As for his experience in the business, it certainly showed. Superb quality. I will definitely use this company again in the future!
Great service , they came to my work & repaired my window. Thankyou
I called last night because my car was broken into , josh the owner was very helpful and came to my house , replaced my door glass in 30min! Price was great, service A+. Will refer to family& friends