My father was admitted to Spring Hills in the fall of 2016, and he was recently denied re-admittance to the facility after a hospitalization, on the grounds that the nursing staff at Spring Hill could not provide proper care for him. This is somewhat understandable, but the manner in which it was carried out was not.The administration at Spring Hill has very poor customer service; no one ever returns phone calls or seems to listen to voice mail messages. They seem to care more about their bottom line than their residents. The support staff, who actually takes care of the residents day to day, was, for the most part, excellent and very helpful. However, the Head Nurse in charge of assessments, Sheryl, was abrasive, unsympathetic, and refused to listen to our concerns, and even lied about previous statements she made to our family. She seemed more interested in talking about herself and denied that my father received stage one bedsores from Spring Hill, even though the hospital took note of them when he was first admitted. Because of these duplicitous actions by the administration, I strongly advise thinking twice about signing up with them. Before you sign the contract and start paying, they are very nice and accommodating, but their true nature reveals itself once they have your money.
I had a horrible experience when I took my mother to a large ALF. She was neglected and left alone and we could see and smell the problems when we came to visit.Bridgeport Senior Living has been a godsend. I give them the highest marks that we are able to give. Great concept... small environment to provide the right care. Feeling very blessed to have found Bridgeport.
Bridgeport Senior Living - Port Isle has been a blessing to our family with the care of our mother. The staff are angels, the cleanliness, the food... we are very pleased and would highly recommend them.
Have I told you that I believe the care you all are giving my father is simply great! Now that my father is at Bridgeport Senior Living I am secure in the great care that my father receives, and I know that he feels comfortable and happy.My father was a successful lawyer. He provided me with a wonderful childhood. When his mother required assisted care because she had a similar dementia to what he now has, he provided quite well for her care. In recent years I felt bad that I was not able to provide the generous care he provided for his mother in her later years. Now at Bridgeport Senior Living my father is receiving the generous loving care he deserves.
We are very very happy with Bridgeport Senior Living. Mom has been there for 9 month's now and we only wish that we could have found this place 3 years ago when mom first entered into an assisted living facility. They know mom personally, she doesn't get lost in the crowd (she's not just a number that she seemed to be in the large place we came from) and they really love her and treat her like if she were family. I will say that the staff are kind and we feel that they really care about her. At first we hadn't considered a small residential home as an option for mom because we saw some scary small homes, but once we saw one of their homes we could see the difference/quality and our family (in state and out of state) feel that with Bridgeport Senior Living, it's head and shoulders above the larger facilities. Also, the fact that they have the home health company, doctor etc... that all come and visit her there, it seems to be the perfect fit. Thank you very much for caring for our mother.
Our mother is doing better at this small home than she has done in the past 5 years at a larger, more traditional facility. She has dementia and we can see how much better she is now. We are very happy that we found Bridgeport and are amazed to see how good the care is. Thank you.
We're pretty impressed to say the least. Beautiful home, great neighborhood, kind staff, and mom is having a lot of fun. We highly recommend this assisted living and are proud to give them a good rating! 5 out of 5.
We are very happy with how nice the place is, the food, the staff are wonderful, and they are always doing activities for mom. She was in a large assisted living before and seemed to get lost in the shuffle but Bridgeport is such a nice, small setting for mom. Thank you for doing such a good job!
Bridgeport Senior Living takes pride in serving our community by provide great, quality memory care for Seniors.
Could not have asked for a better situation. The staff is super friendly and always willing to go the extra mile. We have had a great experience dealing with Bridgeport and I would highly recommend them to anyone.