Thank you for providing the best type of service available for clients like me. You don't know how you were able to change my life for the better.
1000 N Magnolia Ave Ste AOrlando, FL 32803
From Business: Aerial arts and pole fitness studio offering over 30 CO ED classes a week to choose from including pole fitness. Lyra. Silks. Flexibility training & special works…
I have weighed above the normal so I decided to find help at this fitness center. They changed my life. I would like to give my deepest gratitude to these people.
First and Best Gym in Orlando! Great indoor and outdoor areas to get your sweat on. Experienced trainers who really care about your health and fitness.
If you want to have a life-changing experience, come visit this place. You'll find people who are willing to help you achieve your fitness goals.
I cant speak for every location, but the metro west location is exceptional. Being a disabled person, a place to park my power chair is important, which they allow me to do. The Staff is friendly and out going in all aspects surrounding your visit and workout. Im not one for socializing during gym time, but the fellow gym goers are equally as friendly. I would recommend planet fitness to all comers looking to improve their lifestyle, you couldnt find a better place. Stop by look around, and say hello. They make everyone feel welcome.
The place is Horrible. I mean Dry Sauna is still Broke and the Hot tub is Broke until Monday. I paid money and do not get everything up and working in the club? The icing on the cake is the rude old man up front with the grey hair who says he is the Assistant Manager Dan. This guy is classless and fake in his treatment of us customers.
My sister was a member of 24 hour fitness. She suspended her service in October due to an injury to her upper body that stopped her from being able to work out. They suspended the account immediately. She ended up having surgery in the end of December and she called and cancelled her services in January due to her recovery time being extended 4 months. Only her account was never suspended and she was charged over $120 worth of charges. No problem I told her to contact the manager and explain the situation and send him the surgery information including the doctors note as proof so you can get your money back. She called and spoke to Nick (the club manager) and he basically told her sorry to hear that but there was no way to know if she did call in because there wasn't any notes in system. I got on the phone and asked him why can't he credit her if she called in December (see I made a mistake and said December when she actually called in January) then he latched on to that accusing us of lying saying which one called and was it December or January. I told him that I made a mistake saying December because that is when she had to have surgery but nope he had another reason to say no. He called us liars and refused to even take the documentation to show that we are not lying. I asked for corporates number and he advised me that they won't do anything. In the end he said he cancelled her account on the phone (which is what the other person told her in January but I guess I should trust them now). To say that this is grossly poor customer services is an understatement and to Nick, the club manager, you have not heard the last of me. No ones steals from my sister and thinks that is the end of it. I will find every website that reviews your business and post this review there. I am sending a formal complaint to your corporate office and calling them, repeatedly reminding them of the horrible treatment that me (who could have been a potential client) and my sister (who could have used the services once she healed). With so many gyms competing for peoples business you would think that they would practice good courteous customer service to keep brand loyalty. So disgustedly disappointed in the entire experience.
Not friendly and helpful, Bad Customer service.
Watch out for the Black Card membership! Has a $58 cancellation fee! The gym staff will not tell you about this, but will make sure you pay it when you cancel! I spoke to the store manager, and even corporate, and the only response I got was that I should read all five pages of my terms and agreements before signing!Not fair business practice. That is a key point that the staff should have included when going over the key points of each of the memberships. In addition, the gym claims to be a judgment free zone, but they have an alarm on the wall used to embarrass people who make a little noise while working out. They also do not have much in the way of lifting equipment, mostly cardio stuff.60 lbs max dumbells, 50 lbs max curl bars, no squat racks...
The gym is constantly packed to the max and the men who work at the gym have no respect for the customers.