15400 S La Grange Rd, Orland Park, IL 60462
Phone: (708) 460-4186
Phone: (708) 460-4194
Primary Phone: (708) 460-4194
Fax: (708) 460-4194
Fax: (708) 478-5147
Toll Free: (800) 232-7846
Darvin Mattress Store
Darvin Furniture Orland Park
Darvin Furniture & Mattress Store
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
Wish I could give them 0 stars.
I bought a sectional sofa set. It took 4 months to get it, and we had nothing but trouble with it. And it is falling apart, I purchased the "Extended" Warranty and kept getting directed back and forth trying to get my set repaired. Then Darvin said that my warranty expired and they wouldn't do anything. They started the so-called warranty from the purchase date, not the date I received it 4 months later.
We ordered a glider / recliner on Dec 26 and still have not received it. Today is April 10.
Every time we call the story changes. We were told it was waiting for more orders before it would be shipped out so the truck was full, then the next time we called we were told they were waiting for the swivel! How could it be ready and then 2 weeks later they are waiting for a part.
Someone needs to investigate this place. I have no idea how they stay in business. I WILL NEVER SHOP HERE AGAIN AND I WILL TELL EVERYONE I KNOW MY EXPERIENCE.
I ordered my couches on Black Friday, was told it would be 4-6 weeks. After 6 weeks I hadn't heard from Darvin so I called. They claimed there was a fabric shortage and it would take 4 more weeks. My guess, my furniture was never ordered. I was told 4 more weeks, we are now on week 5 and I still don't have my furniture. I can't get any answers when I call. It seems like no one knows where my couches are. So frustrating! Terrible service and dishonest management.
We ordered our couches almost three months ago in July, and when they came in August they were the wrong color and one piece arrived broken. It has been several weeks since then and the situation has still not been corrected. The sales people couldn't care less about customer satisfaction and the merchandise is of poor quality. We will never buy from Darvin again!
I bought my couch from Darvin in Orland about two years ago.; it was my first time in DARVIN. I needed a firm couch for my back that would not break the budget. I changed my mind three times because I kept finding something firmer. I even ordered one with the steel pillow upgrade and changed my mind about that! All through it, they were great and patient. Tom Jacobson, Luke the manager: fabulous. It was delivered promptly and is very comfortable. I am a satisfied cutstomer and will go back if I ever need another piece of furniture!
I recently purchased a sofa and dining room table from Darvin. I was really impressed with the selection and pricing of the furniture. Our sales associate sold us the furniture and convinced us to purchase the "ultra shield" warranty with the furniture. It was sold under the pretense that if ANYTHING happens to the furniture and they cannot fix it, it will be replaced. AFTER you purchase the warranty, you get a little kit with the fine print. When I received our sofa, I quickly realized that you could see the staples coming out from the top and the sofa would not stay together. When I called the warranty, "it was not covered." SERIOUSLY? They said that in the fine print in the box, that you get AFTER YOU PURCHASE THE WARRANTY, manufactures's defects are not covered and Darvin is not responsible. If you call Darvin about any issues, the sales associates are rude and speak to you as if you are bothering them.
Bottom line, warranty stinks and they do not stand by their products. Customer service is rude. Don't waste your time.
The customer service at this location is not the best. When I came in the sales person acted like I was wasting her time, little did she know appearances can be deceiving. I purchased a living room couch and dining table set, they both broke within the first year of having them. When I called them to ask if they could repair it they were extremely rude and stated I would be charged for all the repairs and repair time. All in all, the furniture is overpriced, flimsy, not worth the money! BEWARE! I closed my account with them and will not recommend them to anyone.
first time to Darvin. Drove 50 miles to get a price quote since they wont do it over the phone. For stating they have 80 sales people on the floor, some basic customer service with some actual help would improve their scores. I was directed to the klausner area for the item I was looking for, did not see it on the floor and the first sales person really didnt have any other suggestions. I then asked if they have any catelogs which he then gave me to find the item and walked away. Another sales person "came up" from 15 yards away and casually yelled "let me know when you need somethig or find it". I was surprised to say the least. When I told her what I was looking for, she asked if it had the item number, which I did at home, but not with me. She seemed a little aggravated by this, but I told her it was on their website.She then directed me to the computer "let me know when you find it" and then directed me to print it out. I felt I was at a sefl service warehouse. She then told me to pick out fabric so "we could order it". Look, I was just there to get a price quote, not actually order that day. I left the store feeling not valued for sure for walking through those doors, especially after working a long day at the hospital, driving 50 miles each way, only to get a quote highter than some local stores around home. It is a big chunk of change for the item I am planning on buying, but I will stick with the local stores which actually gave me great service when I walked through their doors! Sorry Darvin. Very disappointed.