I bought my first car from them. The salesman that I worked with, John, was very kind and walked me through the process beforehand so I would know what to expect. He made sure that I was comfortable at every step before we moved on to the next one. I went to a few other places before and they all tried to rush me through the process and make a quick sale of me, but Cougar didn't do that. I'm very glad I bought my car through Cougar Auto Sales. I would definitely recommend them.
Bryce Cook was our salesman. He was very professional and attentive to our needs. Ken Garff Volkswagen made our experience very easy and the process was seamless. We will tell everyone we know to come here. You guys were great!!
Cesar did such a great job with my first purchase I went back and bought my second work truck from him. With the first car I was hesitant buying a rebuilt title and he assured me that if anything happened he would take care of it. I bought it in the winter so when the summer came and the AC didn't work I called Cesar 6 months later and he said bring it on down and will get it taken care of. He kept his word! Have not meet a care dealer who cares about there customer after the sell like Cesar. Second vehicle purchase didn't disapoint. I would recommend Cesar to any one
I cannot say enough good things about Cesar and his business. First off we got an amazing Honda Pilot and deal. Second the customer service is above and beyond any dealership or person I have ever dealt with. Cesar was honest and kind from the beginning and has been still helping us even after we bought our Pilot (who does that? Cesar does ����) I would definitely recommend buying any car from Cesar. He is a good dealer and friend.
We have been searching for a car for a while now, and we have been trying to get a vehicle that meets all of our criteria. We aren't easy people to please, because we were looking for style, utility, and a manual transmission. These are really hard to find. When we came to Cesar we were looking at a different vehicle that didnt quite make the cut, then he mentioned he had a vehicle that might suit our needs, and asked us to take a look. The part that makes this so great is he listened to what we were looking for, he thought about it, and then pointed us in the right direction. He wasn't focused on selling any particular car, but he was trying to put us in our car. After we had decided to buy the car Cesar even went above and beyond expectations. The seats were messed up, and one was even broken making it not safe to drive. Some dealers would have charged tons to find the parts, install the new seats, and then ask for a premium on the cars value. Cesar took care of us, he found us two seats, so they were the same in the front, and he made sure everything was in working order. It is this kind of care, that makes me want to keep him in mind for my next car purchase. He doesn't sell cars, he puts people behind the wheel of a car they can love, and don't hate spending money on. He truly made this car buying experience great. We bought a 2011 Jeep Patriot, and we love it.
A good friend took me to meet Cesar Santos and I was completely surprised with what I experienced. He is the exact opposite of what you would expect in the used car industry: totally transparent, down-to-earth, without guile and perfectly honest. Each time I asked Cesar a question, he took the time to educate me in detail as far as things he has done with a particular car. He helped me to understand the actual facts so I could make my decisions. He knows how to treat people, provides outstanding customer service, and demonstrated that he will actually go the extra mile for you. In the process of getting my new Acura through inspection, a headlight was accidentally broken, and it was a VERY expensive one. He let me know what happened, but there was no pressure to feel like anyone owed him anything. A couple days after I bought the car, I realized that one of my windows wasn't working properly. I offered to pay him to fix it, but he refused to charge me. Won't ever buy from anyone else!
My wife and I bought a van from Cougar Auto and it has had problems ever since. So much for their "certified mechanics" who guaranteed us that it was going to be a good vehicle. When we attempted to use the extended warranty, the warranty company refused to cover items that were clearly written in our contract. Cougar Auto wanted us to take our vehicle to their shop so that they could get their cut from the warranty company. We will never recommend this company to anyone.
Cougar Auto is a very dishonest company. Bill was unwilling to work with us and had very poor customer service. They shove an extended warranty down your throat at the time of sale. The warranty company (CornerStone United) does not honor their end of the contract.
Cesar took me through every step of the buying process and made sure I knew exactly where every bit of money I was spending was going. He is a genuine and honest person. It's obvious his first priority (as it is a young company) is to establish trust and loyalty with his customers for referrals and future purchases rather than a quick buck and a burned bridge. He has done that with me. I'd feel totally comfortable referring a friend to Cesar. Goes out of his way to make your experience as comfortable as possible.
Cesar is amazing! Buying a car through him has been awesome! He is so great and easy to work with. Anything I've needed he has pretty much been willing to bend over backwards to take care of. I absolutely love the car I bought from him too. If you're looking into buying a car you should definitely go to Cesar!