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We were told to stay in the car while the oil was changed. It was 89 degrees today and we were not only sitting in the heat but we were breathing the exhaust of the other cars in the bay as they were turned on to check transmission, etc. When we complained we were told the bay doors are open so "you aren't getting the exhaust". Having the computers out in the bays makes it hard to hear the technician because of 800 N. traffic as well as the other cars. It is not more efficient than having the computers inside. We let them know we would never be back, even though we have had our cars serviced at this site (maybe different ownership) for many years. They did credit us $15. I would not recommend ever using this service.
My daughter went into this Super Lube. She asked for a "basic oil change". I had told her to use that language so they would not misunderstand. The person there upsold her and badgered her until she said ok on a supreme package and synthetic oil. He badgered her and tried to make her feel stupid trying to get her to purchase an air filter for $20 more. That when I can buy one for less than $10. She walked out of there being charged about $74 when all she wanted was was a basic oil change. I am sure it is good oil but I would not ever send my daughter, wife or anybody except someone I didn't like. When I talked to the manager, he simply said that he told her what it was and she said yes. No apology for misunderstanding. When I told him I was going to write bad reviews and call the BBB he told me that was fine, "he had my information".
Phone: (801) 225-0010
Address: 55 W 800 N, Orem, UT 84057
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