396 S State St, Orem, UT 84058
Parking: Lot, Free
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Average
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I'm only giving Gunnies one star because I can't submit a 0-star rating. I bought a pair of boots there and the pull-up strap broke on them 5 days later. Took the boots and receipt back and was told that because the boots were "defective", their policy was to give me store credit or another pair of boots. I did not have the option to get my money back, although it clearly states on my receipt that I can get my money back within 30 days with the receipt. They acted as though the boots being defective was my fault. Crummy customer service, Gunnies. I'll never shop there again!
Called on the phone to see if they had a gun in stock. They told me they did and I told them I'd be right there to pick it up. I got there and they had just sold it to someone else. That happens. I get it. Can't be upset about that. But the way they treated me was awful. No apologies for driving 20 minutes for nothing. No information about possibly backordering or calling when more stock came in. All I got was, "We sold it." Then I asked about another rifle of the same style that I saw on display. "Sold", was the response I got. Bunch of jerks. I guess that's what happens when you get that big. I was ready to spend $4-5k there today on several firearms. They aren't getting a cent from me now.