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We are Bending Over Backwards to be your auto dealer

General Info
Brent Brown Toyota is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Email
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Brands
Toyota
Payment method
visa, discover, mastercard, all major credit cards
Neighborhood
Lakeview
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Categories
Other Information

Parking: Lot

Reviews

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Overall
Don't plan on having buyer's r...

Don't plan on having buyer's remorse if you buy a car from Brent Brown. They will threaten to sue you if you try to return the car and don't care if they loose money on the transaction. Once they sell a car it is sold because they pay their salesmen $500 commission per car.



I also didn't have a good experience with their repair department. The mechanic totally lied to sell the car and then after the sale revealed there was extensive work that had to be done. Of course, they were willing to do the repairs for me after the sale.



I am one year away from purchasing a $50,000 truck and I won't buy it from them. I definitely will not use them for repairs either.

claimed iconBusiness Response04/24/2013

Our dealership takes customer satisfaction very seriously. We want to go above and beyond what our customers expect and make sure they leave here happy. We sincerely apologize if your expectations were not met.

This listing has been claimed by a business representative.
marklittle2021

09/30/2011

Overall
I purchased an "inspected" veh...

I purchased an "inspected" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car.



One year later, they are telling me the engine has too much "sludge" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed.



Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it.

claimed iconBusiness Response04/24/2013

We are very sorry that you've had trouble with your vehicle and we’ll continue to work with you to get you taken care of.

This listing has been claimed by a business representative.
caroletods

03/07/2011

Overall
Excellent service!

The service advisors at Brent Brown are very genuine when trying to help and are very nice about it as well. I really enjoyed their kindness and honesty. Excellent service done here every time.

claimed iconBusiness Response04/24/2013

Thank you. We try to go above and beyond our customers' expectations.

This listing has been claimed by a business representative.

Details

Phone: (801) 224-1320

Address: 1400 Sandhill Rd, Orem, UT 84058

Website: Brent Brown Toyota

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