Illinois Auto Repair & Tire
107 E Washington St, Oregon, IL 61061
Phone: (815) 881-8136
Phone: (815) 312-7089
I needed help with a repair and they were there to help. It was closing time but they looked at my car, gave me an overview of the problem with a price quote. I was given a ride home and called the next morning with an update. Picked up and driven to retrieve my repaired car. Excellent customer service which is hard to find these days along with reasonable cost. Car is doing fine. This is my second emergency interaction with IAR&T and they were great to work with. I will be back whenever the need is there. They exemplify what businesses should be doing for customers.
They could be cloned for much needed business models.
A++ professionalism. Let's just say they definitely saved me some major bucks $$. My truck has a lot of rust issues a the muffler was in horrible shape. They ran into another issue so they gave me a call with the updates asked what i would like to do next and gave me the quote for the complete job. I really did, appreciate that they called me when they ran into another issue instead of doing the job and racking up my bill. Their financing program is nice
I heard about their financing options so i went to check it out. Got approved for $2,000 for 6 month financing. They get your information right on the spot takes 5 min and then i got a phone call letting me know i got approved. Pretty painless actually. I can finally get my truck repaired and 2 new tires that i been needing. Hope this review is helpful.
Read a bad review about the rebates. You are mistaken sir. Mastercraft is responsible for rebates being mailed to you not illinois auto repair & tire. Im sure all know that rebates need to be read carefully and done exactly otherwise rebates are considered not valid. Tony will try to help im sure but he can only do so much since he has no control over mastercraft. Other then that great honest place which i don't see too much of in any business. Tough to stay above water when you have all these huge corps taking over and messing with locally owned business. SUPORT LOCAL BUSINESSES
been coming here for 3 years now but im moving out of state in 2 months and i hope i find a, place like this one. They were so personable and know all their customers by name which i love. You dont see that much anymore. I never had an issue with prices or their services. They also do coupon days and give discounts on certain services like my oil changes and tires.
Horrible place to do business. I responded to a craigslist add selling some tire and rims. The owner's son does cash jobs on Saturdays the price was right so I went in. They replaced the tires and rims and when they installed the new ones they put the wrong sized lug nuts back on. Well my truck snapped 5 wheel studs, 1 of the new rims was ruined and I had an $800 repair bill. So far the only thing they have been willing to do is ignore my phone calls and e-mails. I would not suggest doing business with these people.
Great on time service. I was just passing thru and and got a blow out and no spare and stranded on the side of the road. I called and someone picked me up and took my tire off and got a new tire and then they drove me back to my car and got the tire put on. They did all this even though they were very busy. Very reasonable price for road side service. I called another place before I called Illinois auto but I'm not mentioning their name but they wanted to charge me for towing and getting a new tire with outrageous prices. Very pleased. HAPPY CUSTOMER
Very satisfied. Good people. Supportive of family owned businesses and generous donations. I do know how hard it is to own a business and satisfy every customer but sometimes you run into people that, are just impossible! It takes all kinds. But what can you do? Just be professional and try your best to make your customers happy.
I bought 4 tires and was suppose to get a 60 dollar rebate. But they are running some kind of scam with Mastercraft tires. They have not given me the rebate yet. They said invoice and rebate form did not match. Bullshit. They lie to you just to get you to buy their tires. Worse place to have work done in Olge county. Never again.
I called Illinois Tire for a tow. The driver, Tony, was very friendly and very helpful. Before towing, he took some time to troubleshoot my engine, and he found that my air intake hose was loose. When he tightened it, the vehicle started right up and no tow was necessary. A different company might have just towed the vehicle without thinking. I appreciate that this business thinks ahead. They are a full-service mechanic shop, and I will be bringing my vehicle there.