Our internet provider, BCT / BCTELCO / Beaver Creek Telephone Cooperative in Oregon City, Oregon has horrible customer service; abysmal would be a compliment. They do not have good hours of operation. We have found the management not to care about customer issues. This company will never call you if they don't get a payment, or your credit card for auto pay has any issue. Instead they just turn off your service and then charge you a reconnect fee. On the re-connection they want you to pay for the past and current month. Try to talk with someone and you are directed to Robert in finance; no last name. We have been with this internet provider for the past 14 years now. They are expensive. Unless you live in the city proper or in a development, the best you will get is ADSL. Customers continue to let their land lines go; but, that has not been hard when the cost to have one is prohibitively high. The cable television is also very expensive and not cost competitive. Most of our friends now get only the basic package and find alternatives on the internet. We do the same.Their equipment is antiquated. The modems they provide their customer must be rented or you can buy your own. The modem makes and models change frequently and then seem to be lack luster and unreliable. The President of the company is generally unresponsive to complaints.The reality is that unless you are in a large urban setting, the customer does not have much if any choice. We are saddled with Beavercreek Telephone Company. I keep hoping for the day when a viable alternate to this company is available in our area. Alternates are currently only available if you live in a development. The customer service is what is really the very worst about this cooperative.The folks in reception seem to have no care or concern to keep the business. They will listen, not react, and move past any concern you have. Tell them their lack of customer care and service is what is costing them membership and sales and it is clear they don't care. They are the only provider in the county for the area they serve. The company has more recently merged operational structures with Canby Telco. However, cost containment cannot be the only way to manage resources. You need a revenue stream. As more and more people are bailing on traditional land lines and looking for alternatives to cable, their revenue will continue on the decline until they simply are no longer operationally feasible. It's very sad that a good community has a company with such great potential but can't seem to do enough to squander every opportunity.