Orchard Park Family Practice PC
3680 Eggert Rd, Orchard Park, NY 14127
Miller, Deborah F, MD Orchard Park Family Prctc PC
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Very caring group of good doctors, nurse practioners, , nurses and staff. A warm Comfortable atmosphere as soon as you walk in door makes me feel like I'm not just another person waiting for an app't. I am very fortunate to be a patient of Amy Pohlman and with Dr Ruh's group..
03/14/2012Provided by Citysearch -
I have been really disappointed in my experiences. The office staff is cold and unfriendly. They also aren't available by phone for about 1 1/2 hours during lunch (when people who work work would typically call to schedule appointments). Why can't someone be available during the day to answer phones? You have a big staff - stagger your lunch periods. It's impossible to see a doctor. If you don't call them back immediately (because you already gave them the information that they are requesting) they quickly send you a nasty letter saying if you don't call they will cancel you getting services. They've messed up my charts. If you need to miss an appointment due to no fault of your own, they charge you without 24 hours notice (and from the reviews below, if you don't pay immediately, they send collections after you). I""m really disappointed. I expect more from a service that I""m paying for.
RUDE RUDE RUDE! Every time I call this office (If I can even get though! Its usually busy or no one answers) the staff at the front desk treat me as if I am bothering them! I don't know if they hate their job but if it weren't for patients they wouldn't have one! And I agree completely about billing. They denied me service over a measley $20 bill that was due that I had already made arrangements with the billing office to pay with my next pay check! I guess they probably really are that hard up for $20 because all of their patients are walking out on them...and I am one of them. It was bad enough I had to wait up to an hour at one point to see a doctor and can't even get through to the office but their bad attitude just takes the cake. I DO NOT recommend going to this doctor. Their are enough other competent practices in the area.
03/11/2011Provided by Citysearch -
I have been going to this office since I was about eleven. I absolutely love it. The staff are very kind and helpful, the doctors are very patient and understanding. Whenever I have needed to come in for an appointment, I always am seen that very day, they are very accommodating. Generally I see Doctor A. Pohlman, and I wouldn't switch for the world.
Also, the doctor's office has a great answering service for after-hours and on weekends, where they take messages to leave for the doctors, can give updates to them, and even get you the on call doctor if you really need him/her. The office also very comfortable and not at all scary for the littler kids; it is very clean as well.
I have never had an issue with billing, so I am not sure what the other rater's had done incorrectly, but I can assure you that I've never had a problem!
09/01/2009Provided by Citysearch -
They will try to get you for $25 or more every time you change an appointment even if you do so before 24 hours! Then they will keep sending you to collections for no reason at all! If they need $25 that bad they are definately doing something wrong....